Pacific Regency Hotel Suites Reviews

Very old hotel. Maybe it’s 5-star when it opens but definitely not 5-star for now. When I arrived, the two lifts to my floor didn’t work (one out of service, one temporarily closed), staff responded quickly to bring me to another “hidden lift”. Worst thing happened was a hotel staff opened the room door after me checking in. Seems the front desk wrote my room number wrongly to another customers so their access card didn’t work and the hotel staff helped them to open the room door. The staff left quickly after knowing someone is already inside the room but without apologising. Last but not least, although it’s close to the KL tower, the location is not really convenient (not bad, but not good either). It’s the cheapest 5-star hotel in KL for a reason. But if you want to save money, it’s still acceptable. Some 4-star hotels may have better facilities and services though.