168, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 55100, MalaysiaView Hotel Details
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The Ritz-Carlton, Kuala Lumpur Guest Reviews
4.5/5
Great
1380 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(1380)
Positive reviews(1330)
Reviews with photos/video(525)
Delicious breakfast(157)
Convenient for shopping(114)
Large rooms(93)
Well decorated(48)
Luxurious(44)
Located downtown(38)
Excellent afternoon tea(11)
Negative reviews(50)
Syamala Vinodhiny
Club Executive Deluxe King Room
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Royal service! Excellent staffs at the lounge and the Cobalt Room. I had a wonderful time there and surely will be back! Thank you for the note and the sweet treat too !
Cheung
Three Bedroom Suite
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 19, 2025
It’s perfect, the room is good and the staff is helpful
,and the location is very nice
jordan wong
Club Executive Deluxe King Room
Stayed in Dec 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Jan 2, 2025
The team in the club lounge were very friendly and good with assistance. Ambience and stay with club lounge was awesome. Only thing to comment was the waiting time for drinks during the lounge sessions. Waited for almost 20mins for the drinks to be served. Understood that the staff said he is understaffed and working alone and needed some time, but I feel 20 mins++ was a bit too much. Aside from that, I salute and thank the team for providing my friend and I such a pleasant stay with Riz Carlton
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Krisna
Deluxe King Room
Stayed in Nov 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 17, 2025
We came for staycation for a birthday celebration. Sadly, the welcome birthday amenities were not ready upon check in, despite confirmation via email.
Nonetheless we are still happy with it :)
Buffet spread can be improved (comparing to other hotel's buffet spread) for both breakfast and dinner. Love the live music :)
Will come again for the service but not for the facilities.
MyQ
Club Executive Deluxe Twin Room
Stayed in Nov 2024
Family
18 review
5.0/5
Outstanding
Posted on Nov 11, 2024
My favorite choice of hotel is that the service is excellent and the room is spacious. Location in the shopping area that is easily accessible.
TAN CHIN HWA
Deluxe King Room
Stayed in Dec 2024
Couples
9 review
4.5/5
Great
Posted on Dec 16, 2024
Clean hotel room, good location. They allowed late checkout
Guest User
Deluxe King Room
Stayed in Sep 2024
Family
5 review
4.0/5
Very Good
Posted on Sep 25, 2024
*************. Everything went smoothly. Checking in was ok although my request for upgrade to club room not successful. However the hotel did decorate my room 515 for my sister's 47th birthday and gave a slice of chocolate birthday cake. Tq.
Kelvinchiu1127
Deluxe King Room
Stayed in Aug 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Sep 2, 2024
In overall the hotel is fantastic. Exceptional quality of services from the hotel staff, classic room and spacious and good gym facilities (techno gym a world class gym equipment provider). The hotel also located the prime of city. In overall I wanan thanks for the hospitality of the hotel and the staff.
Guest User
Two Bedroom Suite
Stayed in Jan 2025
Family
6 review
4.7/5
Amazing
Posted on Jan 16, 2025
A regular guest especially the 2 bedroom units for family gatherings. coming back from overseas. Ample room at the seating and dining area for family meals eating delivery takeouts which KL is famous for. Close walking distance to both Pavillion and TRX malls for food and shopping. Pricey but well worth the spend for family quality time.
Hanqin
Deluxe Room
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Great location, timeless design, superior service, quality food, friendly staff. Highly recommended.
SailAwayInTheSunset
Deluxe King Room
Stayed in Jul 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 4, 2024
Very classy hotel with amazing service and modern finishes with a classical element.
Poh Yi
Deluxe King Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Good experience, appreciate very much
Milena
Executive Deluxe King Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Great hotel, rooms are big, service at the highest level, personal always ready to help with a big smile, we'll be back!
Guest User
Deluxe King Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The quality of service and luxury provided by the Ritz Carlton KL is exceptional for the cost. We enjoyed a two night stay and would recommend staying here to others. The location is great just a 5 min walk to the pavilion mall and a 25 min walk to the petronas towers.