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Imperial Suites Serviced Apartment
4/567 Reviews

Imperial Suites Serviced Apartment

Kuching|2.82km from Sarawak Blessed Church
A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

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Top rated hotels in Kuching

Searching for hotels near Sarawak Blessed Church? Compare room rates and reviews to find your ideal stay.
Koptel Budget Hotel
3.4/563 Reviews
A beautiful room but could be further improved. It obviously looks incomplete to me. What is with the blind instead of curtains? Curtains will make the room more vibrant and elegant. How about installing carpet on the floor to make the room look more pleasing. Family room especially. Not all the guests likes to walk on tiles when in a room. Hot water is provided outside the room but I don't see any glasses, drink packets of tea/coffee. So I am wondering what is it for? However, I like the idea of ironing your clothes on Level 2 and drying your hair on Level 1 outside the room. Hunting for food was easy as there were many cafes/restaurants nearby but the weakness point is its a bit far from town.
1Acs Residence
4.4/52 Reviews
The location is a bit off and there is nothing to eat around. It's cheap and there is place to park.
Place2Stay @ Kenyalang
4/567 Reviews
So far so good. Parking area good, service OK. Hotel at strategic location. Not far from shopping mall, airport, Kuching city centre. Easy to find food shops. Security check good. Especially for guest room. Only guest that has card can access to the room from the hotel lobby. Good for guest privacy. Colour for the room not suit, to bright.
Song Service Apartment Formerly Known As Jinhold Service Apartment
4.1/569 Reviews
very convenient location. Walking distance to all the restaurants, malls and goods. Good rooms with spacious apartment facilities. Can cook and eat if you want to. Provided fridge, cooking vessels and an electric cooker.
Mega Inn
3.8/525 Reviews
Nearby the hotel, there’s food court, laundry and emart supermarket. It’s quite convenient and not too far from Vivacity mall, galacity etc which get car to there only need around 5 mins. Hotel provide free shuttle to and from Borneo Medical Centre. The bad side is that tv only have TV 1,2,3 which no mandarin channel at all. Besides, we only can get a card for room. The hot water for shower is not very good functioning, not warm / hot enough. Other than these, everything is good!
Viva Hotel Kuching
4.7/54 Reviews
I love staying in this hotel because it is quite, clean and comfortable. It is very convenience to go to shopping mall nearby. Suitable for solo travelling.

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