13251632
August 7, 2024
We booked two premium lake-view rooms for two nights directly through the reservations team located outside Kerala. While booking, we clearly requested lake-facing rooms and emphasized the importance of having rooms free of any fungus or similar issues. The resort itself is situated about 2 km from the main road, near the lake. There are approximately 5-7 parking spaces available, but I was fortunate to secure covered parking upon request. Ankit, from the staff, was helpful in providing all the information we needed. Unfortunately, upon checking in, the quality of the rooms was very disappointing. The walls had significant fungus and damage, and only one of the rooms was actually lake-facing. The other rooms had been sold out to a group. This was especially disappointing for the kids, who were upset by the condition of the room. There is no WIFI in the rooms. We had booked for two nights, but due to the poor room conditions, we inquired about checking out a night earlier. However, the staff informed us that this was not possible, as we had paid the full amount in advance and no refund would be issued. The room service offered limited food options, which were just okay. The Airtel DTH service had only a few channels. The room itself consisted of a small bedroom, a toilet/shower, a living room, and a balcony. Both the bedroom and living room had significant wall damage and fungus. On the next day, we decided to check out by the evening, even though it meant losing a night's rent. It was worth it to stay in our own house rather than at this property. The breakfast provided was ordinary and mainly catered to the group staying there. Overall, due to high tourist demand, room rates in Kumarakom seem to be inflated and do not justify the quality of service provided.