Guest User
October 9, 2021
I was looking forward to seeing word of mouth, but the meal was not worth the high price. The air conditioner in the room is managed all at once. It was a little cold at night, so I wanted to warm the room, but when I turned it on, it was air conditioning. The hot water in the open-air bath is quite hot, and the scenery is beautiful, but you can't take it slowly. The indoor bath is also poorly ventilated and stuffy. The staff are hit and miss. The young male staff at the front desk couldn't understand the explanation at the time of check-in anyway, and I didn't understand even if I asked again, so I stopped listening. Even though the young female staff who were in charge of dinner on the first day were in charge of several groups by themselves, they were holding our food and talking to customers at other tables all the time, so we had to wait. Only. The fun time turned into a frustrating time. I understand that you are trying to speak politely, but it was terrible. I was looking forward to it because I thought it was a first-class inn because it was expensive, but I was disappointed with the staff. Even though we are not objects, there were several staff members who used the words they would use to describe things without hesitation. (All young staff) Consideration and wording should be taught properly. The veteran staff were lovely. The people I passed in the corridor were nice, but what was particularly nice was the short-cut female staff who was in charge of dinner the next day. It was quick and pleasant, and although I was dealing with many groups by myself, I was able to have a pleasant meal with each group. If you could respond to this person from the first day, I think that the way you feel about the inn would have changed. If you can meet a nice staff, it's a very good hotel, but if you meet the worst staff, your trip will be ruined, so if you're thinking of staying, I think it's better to assume the worst.
Original TextTranslation provided by Google