The Vale Niseko

My experience at The Vale Niseko was overall fantastic, but there were some challenges being the end of the ski season that if we had been informed would have made us choose differently. My suggestion if going towards end of season check on what facilities/Resturants and lists are operating The ski-in ski out nature requires about 100m walk up a hill to the lift this may change with the new gondola being built. The lift closed and we required shuttles to the gondola which was painful as they only ran for parts of the day but most likely wouldn’t be an issue at peak season The accommodations were luxurious and well-equipped, we had a 2 Bedroom room with Mt Yotei view it was large and spacious and great for a family of four The staff were friendly and attentive, ensuring that all our needs were met throughout our stay. A special call out to all but 1 staff member who when booking our transfer back to Niseko said you need to do it 2 weeks i advance, which was blatant lie. A special call out to 1 member of staff Charles Ruxton who personally fixed our transport issue. From the moment we arrived, Charles exuded professionalism and warmth. He greeted us with genuine enthusiasm, making us feel instantly welcomed and valued. Throughout our stay, Charles demonstrated a remarkable attention to detail, consistently going above and beyond to anticipate our needs and preferences. HIs Affinity with our children and the love and care he showed was nothing short of truly wonderful. He is an absolute asset to the organisation As a Marriott Ambassador member that stay more than 150 nights in hotel per year I do not put this recommendation forward lightly he is truly one of the best You do need to be organised for everything like dinners, ski lessons, transfers. If you plan on hiring a car YOU MUST HAVE A PAPER INTERNATIONAL DRIVERS LICENCEE Despite these challenges, I would still recommend The Vale Niseko for its beautiful setting, comfortable accommodations, and overall excellent service. It's important to plan ahead if visiting during peak times to fully enjoy all that the resort has to offer.

Everything about our stay was flawless from the moment we walked in to the moment we left. The staff were all super friendly and went out of their way to help, the room was so cozy and comfortable we didn't want to leave! Some nice options for brekky were the cherry on the cake. Niseko is such a beautiful place made all the more special staying at the Vale.

5 out of 5 experience staying at the Vale in Niseko. Could not recommend enough if traveling to Niseko. Ski in and out ads that extra convenience, fun and very accommodating staff. Special thanks to the staff complement for making our stay more fun: Honey Harry (Happy) Patrick (Fatrich) Eric Isabella Jasmine Anna-bell Holly Jordi Callum And a few more but can’t recall everyone’s names, they were all great!

We had a great 10 day ski holiday at the Vale as a family, rooms were comfortable, modern and clean, staff at reception were really friendly and helpful, and the concierge Makoto made our stay extra special, he went out of his way with amazing recommendations for what we were looking for, personalised ski day trips, authentic Japanese restaurants, connections for future travels within Japan. Would definitely go back.

Great hotel ammenities; ski in/out location, good breakfast, onsen included, easy locker room for ski equipment, ski rental shop inside the hotel - all 5 stars! Booked everything inc. airport transfers, ski hire, lift passes etc through their online portal and it was very easy/smooth. But the staff truly stood out as excellent and deserve special mention! To the concierge team Makoto, Julie and Amelia who helped with booking dinners and taxis, and the front desk Abbey, Yas, Kat and Erik who helped through difficulties like baggage delays and trips to the doctor. The room itself was a bit bland and no privacy with window looking straight to the street - photo at night time from the car park looking straight in to the room attached. This meant the blind had to be down all day and thus no view of the snow or natural light at all. Not worth paying for superior or deluxe room as allocated a standard room anyway (they all seem to be the same on the ground floor). Definitely book here for your holiday because it's a great hotel, just would suggest it's worth the splurge to have a room off the ground floor (studio etc).

Our family ski holiday started with horrors when our luggage did not arrive. Communication with the airline was super difficult and mostly lost in transactions. When arrived at the Vale Niseko and informed Mirko about the incident, he immediately took this matter into his hand. He helped coordinate with the airline and with Yamato. He continued to give us a status update throughout. A lovely hotel staff (thank you) collected our luggage from Yamato's Kutchan office and paid for the fees on our behalf. The fees were later paid out of our credit card which was on file. They did not charge us for the collecting fees at all. Mostly importantly, we did not have to lift a finger and could focus on enjoying our holiday .... thank you Mirko and the Vale Niseko team :) You all gave us a true five-star service and experience. The Vale Niseko is so lucky to have you guys. Thank you again for giving us a wonderful and unforgettable stay at the Vale Niseko. We will not stay anywhere else next time we are there. Rooms: We stayed in a 3-bedroom apartment with a view of Mt.Yotei. It is super spacious, fully equipped with a fridge, electric hob, oven, toasting machine, dishwasher, laundry/dryer, Nespresso machine, kettle, fireplace, TV, Yamaha blue-tooth speaker, rice cooker and more!!!! We had breakfast and lunch in our apartment nice every day, which was super convenient. The bathroom is so spacious with an onsen feel. My hubby loves it so much he wants to have one built in our new home :) Nearby activities: Food trucks, bars, restaurants, bus stops, shopping Walkability: It is in a prime location, an easy stroll to the most important places; ski rental at Rhythym, food trucks, bars, restaurants, bus stop, etc. Ski-in and out ability - Ski-in yes as it is at the bottom of the Family Ace lift. For ski-out, you need to walk up a tiny slope - it does not bother us though. Food & drinks: Vale Bar and Grill is great. We had our dinner there. Food quality and service are great. Noteworthy details: Mr. Corbella, the GM, is the best hotel GM I have ever come across. I am a seasoned traveller and have stayed in many 5-star hotels around the world but I have yet to come across someone so dedicated and committed to his job and his clients like Mirko Corbella. The hotel staff are awesome. Every staff we came across during our 6 days of staying was truly exceptional. Public onsen is great! It is spacious, clean, beautiful and not too crowded.

This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.

Very bad experience stay in vale in niesko , very disappointed! Not recommend