Aya Niseko Reviews
Aya Niseko
4-chome-4-5 Nisekohirafu 1 Jo, Kutchan, JapanView Hotel Details
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Aya Niseko Guest Reviews
4.5/5
Great
35 review
Verified reviewsLocation4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(35)
Positive reviews(33)
Reviews with photos/video(4)
Awesome stay(6)
Negative reviews(2)
Guest User
1.5 Bedroom Apartment
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on May 4, 2024
A very good ski hotel, right next to the cable car station. The rooms are luxurious and spacious, and well-equipped. You can do laundry and wash dishes in the room. There are all cups and pans available. It is a luxurious and practical hotel.
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Nicole
Atelier Room
Stayed in Apr 2024
Friends
10 review
Outstanding
Posted on Apr 7, 2024
We are completely satisfied. As soon as we arrived, we were greeted warmly and given comprehensive information by reception. We had booked the studio room, which was well thought out. The drying room for snowboards was good. The hotel has a very nice spa. The breakfast was extensive and delicious. Due to the early closure of the Central 4 lift (we got an upgrade for the new session) there was no ski in and out. This will be possible again next year. A hotel driver drove me straight to the gondola after I missed my bus. Overall a very nice hotel, with a good location and excellent service!
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徐卡卡
1.5 Bedroom Apartment
Stayed in May 2024
Couples
5 review
Outstanding
Posted on May 6, 2024
The room is very spacious, very suitable for family travel, and the service is very good
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Guest User
Studio Room With Village View
Stayed in Aug 2023
Couples
9 review
Great
Posted on Aug 7, 2023
I really didn't expect the hotel to be so big. The room is really big and new, which is unexpectedly good. In addition, the hot spring has a private part, which is great! Other facilities are quite adequate for winter travellers. 
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Mooooooonlightbaby
1.5 Bedroom Apartment
Stayed in Jun 2023
Family
1 review
Great
Posted on Jun 20, 2023
The room was spacious and clean, and I had a relaxing time. It was a very nice stay and I would like to come back again.
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Guest User
Studio Room With Village View
Stayed in Oct 2023
Couples
4 review
Very Good
Posted on Oct 30, 2023
The environment is comfortable and the attitude of the waiters is very good, but the cooking equipment is starting to become worn out. It is recommended that the hotel replace the cooking utensils.
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Guest User
Studio Room With Village View
Stayed in Jul 2023
Business travelers
29 review
Outstanding
Posted on Aug 7, 2023
The location is good in the Niseko resort complex, but above all, I liked it because the view was good and the room was spacious. The welcome tea food also stands out with very delicate consideration.
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Guest User
Studio Room With Village View
Stayed in Jun 2023
Friends
5 review
Very Good
Posted on Jun 30, 2023
Everything was good, but it was summer, so the surrounding commercial districts were somewhat disappointing. I don't know if the hotel has its own bar, but I searched for nearby shops on Google, and it was a pity that all of them were closed.
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Guest User
Two-Bedroom Apartment with Yotei Mountain View
Stayed in Dec 2023
Friends
29 review
Outstanding
Posted on Dec 30, 2023
Okay, pretty good
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552NathanG
Stayed in Mar 2024
Couples
Very Good
Posted on Mar 11, 2024
We loved our room, the private onsen and the close proximity to the slopes the main town and the activities we chose for our stay. We are especially grateful to Aiden and Oscar in the Ski Valet who were super helpful and friendly fellow Aussies, and special thanks to Jace the concierge who was very informative and friendly. The Aya Kitchen really let the hotel down though. The restaurant doesn’t match the high end feel of the hotel. There were boxes and junk around the periphery of the room and the whole feel isn’t as intimate as the rest of the hotel. The food didn’t meet expectations and the menu choice was disappointing. That being said, I would consider staying again.
Response from Property: Dear 552NathanG, Thank you so much for your kind words about Aidan, Oscar and Jace. Our team takes great pride in providing excellent service, and it's always rewarding to receive such positive feedback. We are happy to hear that you enjoyed our facilities and found our location convenient, providing a comfortable and convenient experience for our guests is always our top priority. About the Restaurant, Apologies if our restaurant was not up to your expectation, We're actively working on improving the dining experience to ensure it matches the quality of our other offerings. Your insights are invaluable in helping us enhance our services, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future, we will continue maintaining our services and will provide better restaurant experience during your stay with us. Warm Regards, Rezki Jacob Front Office Manager
Winston
Stayed in Feb 2024
Other
Very Good
Posted on Feb 29, 2024
Great location, attentive staff, well appointed and large rooms, good for ski in & out
Negatives: had to pay extra for cleaning services, very small and basic gym, 10 am check out
Adrian O
Stayed in Feb 2024
Family
Posted on Feb 9, 2024
From the price that was charged for the 3 bedroom apartments for our family, we were expecting a service comparable to other hotels in Japan but we were all unfortunately disappointed. 1. Breakfast was of limited japanese options though they did offer bento takeaway boxes. 2. Concerige was non-existent with regards to ski tickets and early delivery of luggage to Haneda. We had to figure everything ourselves. 3. Onsen and breakfast areas were too small to cater to the ski crowd. In short, for the price that AYA is charging, there are way better options in Niseko. A complete disappointment.
Response from Property: Dear Mr. Adrian O, Thank you for your stay at AYA Niseko. We apologies to hear about your experience with the concierge services and breakfast. Your feedback is invaluable in helping us improve. We'll certainly address these issues to ensure a better experience for our guests in the future. We hope to welcome you again and be able meet your expectation on your next stay wit us. Best Regards, Rezki Jacob Front Office Manager
Tharinee
Stayed in Feb 2024
Couples
Outstanding
Posted on Feb 25, 2024
Its a perfect location for family with little kids who just start to ski, very convenient!
Christopher
Stayed in Mar 2024
Family
Outstanding
Posted on Mar 25, 2024
Love the location and the service! Will definitely be back again
Jeremy
Stayed in Mar 2024
Family
Outstanding
Posted on Mar 29, 2024
Super helpful staff and rooms are spacious.
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