Kaikatei Hanagozen

服務很好 我們車子到停車場時員工已出來迎接 幫忙拿行李 還細心的幫輪子套上布袋 食物好味 松葉蟹很新鮮 安排也很好；晚膳的房間對着雪景 環境不錯 房間有私人風呂感覺很好

The open-air bath is nice, but there are no shower supplies

The room was great. It was a room where you can relax in the bath with a view. The food was fancy too. Meat dishes have a slightly strong taste... maybe because it was summer. There was a feeling that I was in a hurry, such as cooking and cleaning up, but they responded kindly.

海花亭に宿泊したのは今回で2回です。 とってもお世話になってる友人を招待したくて利用しました。 ロビーとお庭はとっても良かったです。 お料理38000円のカニのコースを予約させて頂いたのですが…普通以下でショックでした。もっとランクを上げないと美味しいカニは食べれないのでしょうか？評価が良いので大切な友人を招待したのですがちょっとショックです。 口コミと私達の思いがあまりにも違うのでショックです。

There was a problem with the travel support procedure, but I contacted the travel website and was able to receive support. The room service and the staff were kind, and I used it two years ago during the same crab season, and I was a repeat customer, and I would like to use it again next year. I felt that the staff's response was important.