707-1 Myodenji-cho, Shijo-sagaru, Nishinotoin-dori, Shimogyo Ward, Kyoto City, Kyoto Prefecture 600-8472, JapanView hotel details
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Guest Reviews of Mitsui Garden Hotel Kyoto Shijo
9.3/10
Great
2312 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.2
Service9.3
Cleanliness9.5
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All reviews(2312)
Positive reviews(2283)
Reviews with photos/video(596)
Relaxing hot springs(276)
Convenient for shopping(182)
Delicious breakfast(141)
Friendly front desk staff(72)
Convenient public transportation(49)
Luggage delivery service(42)
Stayed multiple times(26)
Located downtown(24)
Negative reviews(29)
Anonymous User
Superior , 1 Bed Queen
Stayed in May 2026
Booked for others
10 reviews
10/10
Outstanding
Posted on Jun 29, 2026
Traveling to Kyoto with friends and staying at this hotel was an excellent experience. The location is superb, making it easy to get to all the major attractions. The rooms were spotless, and the public hot spring was perfect for easing the fatigue from walking around all day. The front desk staff were warm and attentive, and the facilities were complete and functional. I highly recommend this for anyone traveling with friends.
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Response from Property: Thank you so much for choosing to stay at Mitsui Garden Hotel Kyoto Shijo and for providing detailed feedback on your stay. Our hotel is conveniently located within walking distance of bus stops and the nearest tram stop, making it a popular choice for travelers. Furthermore, the front desk provides a transportation guide showing routes to major attractions; please feel free to contact us with any questions. We are also delighted to see your satisfaction with our large public bath. It would be an honor to have you relax and unwind here. Moving forward, we will continue to strive to become a hotel loved by our guests and will work diligently to further improve our service. We look forward to welcoming you back to Kyoto when you visit again. We sincerely look forward to seeing you again someday. Mitsui Garden Hotel Kyoto Shijo Accommodation Manager
Guest User
Superior , 2 Beds
Stayed in May 2026
Couple
13 reviews
9.0/10
Great
Posted on Jun 28, 2026
Good value for money. The room was clean, and I really enjoyed the large public bath downstairs every evening. It's about a kilometer to Takashimaya and the Kamo River. There's also a great coffee shop called Goodman, a 'Hyappyo Coffee' store, right across from the hotel.
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Response from Property: Thank you so much for staying at Mitsui Garden Hotel Kyoto Shijo. We also appreciate your valuable time to provide feedback. We are delighted to know you enjoyed your stay. Our large public bath is open all night, from 3 pm to 9 am the next morning, and is a popular spot for guests to relax after a long day. Furthermore, the hotel boasts a convenient location, within walking distance of bus and train stations. Maps to major tourist attractions are available at the front desk; please feel free to contact us if needed. We hope you have wonderful memories of your trip to Kyoto. We look forward to your next stay in Kyoto. Mitsui Garden Hotel Kyoto Shijo Accommodation Manager
LucasJai
Superior , 4 Beds
Stayed in May 2026
Traveling with friends
43 reviews
7.0/10
Posted on Jun 24, 2026
The hotel is not bad in tidiness and cleanliness, it is good that it also has a public bath. However, it is not friendly for those tourists who drive, because its parking does not have an elevator for going to lobby, that means you need to carry your heavy luggage to walk upstairs for checking in.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. We also sincerely appreciate you taking the time to share your feedback with us.We are pleased to hear that you found our hotel clean and enjoyed the public bath during your stay.At the same time, we sincerely apologize for the inconvenience caused by the parking access. We understand that carrying heavy luggage without elevator access can be difficult, especially for guests arriving by car.Please note that our staff would be more than happy to assist with your luggage at any time, and we kindly encourage you to let us know whenever you need support.Your feedback is very valuable to us, and we will continue to improve our services.We hope to have the opportunity to welcome you again in the future.We hope to have the pleasure of welcoming you back again soon. Mitsui Garden Hotel Kyoto Shijo Front Office Manager
Guest User
Superior , 2 Beds
Stayed in May 2026
Family
12 reviews
10/10
Outstanding
Posted on Jun 30, 2026
Right off the bus from Kyoto Station, the location is absolutely fantastic! We arrived half an hour early, and the staff very thoughtfully checked us in, letting us know the room was still being cleaned and we'd have to wait a little. They were incredibly friendly. The hotel even provides its own translation device, which is super convenient. For two people, the room is very spacious. I love the dark-toned decor, and the bedding is really comfortable. The waste sorting instructions are also very clear. The room was cleaned spotlessly every day. The pajamas are super comfy – though at my Osaka hotel, it was a long-sleeved shirt dress, which made me wonder about the men, haha! There's a convenience store right next to the hotel and it's really close to a Life supermarket, which was perfect for our daily breakfasts and snacks. My daughter practically drank milk like water every day! After resting up, we'd head out to grab some snacks. Getting to Shijo-Kawaramachi was also a breeze; we just strolled there, or took a bus from the corner, which was very handy. Taking a walk around the hotel is a wonderful experience.
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6/8
Response from Property: Thank you so much for staying at Mitsui Garden Hotel Kyoto Shijo. We also appreciate you taking the time to provide your feedback. Our hotel's design is inspired by the Gion Matsuri, one of Kyoto's three major festivals, aiming to allow guests to experience the unique atmosphere of Kyoto both in the hotel and in their rooms. We hope our distinctive Japanese-style spaces provide a relaxing place to unwind and relieve the fatigue of your daily life. Furthermore, our hotel's excellent location in the city center offers convenient access for both business and leisure travelers, and has been highly praised by our guests. With easy access to transportation, we hope you will continue to choose our hotel in the future to meet your various travel needs. We will continue to strive to improve our service and hospitality, aiming to become a beloved hotel for our guests, and we look forward to your next visit. We sincerely look forward to your next visit. Mitsui Garden Hotel Kyoto Shijo Accommodation Manager
Guest User
Superior , 3 Beds
Stayed in May 2026
Family
10 reviews
10/10
Outstanding
Posted on Jun 21, 2026
The location is very convenient, with plenty of dining options and easy transportation nearby.
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Response from Property: 非常感謝您入住京都四條三井花園酒店。我們也十分感謝您抽出寶貴時間分享您的反饋意見。我們酒店地理位置優越,步行即可到達巴士站和火車站,很高興得知您覺得交通便利。前台還提供前往主要旅遊景點的路線圖,如有任何需要,請隨時諮詢。我們全體員工緻力於不斷提升服務質量,力求成為所有賓客都滿意的酒店。我們期待您下次來京都時再次入住。我們期待您的再次光臨。三井花園飯店京都四條住宿經理
Xiazhichuan
Superior , 2 Beds
Stayed in May 2026
Couple
5 reviews
10/10
Outstanding
Posted on Jun 7, 2026
This Mitsui Garden hotel consistently maintains its high standards. The Kyoto Shijo branch has an excellent location; it's just a 5-minute walk from Exit 4 of the Karasuma Subway Line. The staff were very welcoming. When I checked in, there was a Japanese lady at the front desk who spoke Chinese, which was a pleasant surprise as it's the first time I've encountered Chinese-speaking staff at a Mitsui Garden hotel – highly recommended! The hotel's decor has a strong Kyoto vibe, the rooms are spacious, and the soundproofing is good. From my room, I could even see Kyoto Tower. The hotel also has a public bath, open from 3 PM to 9 AM the next day, which is perfect for someone like me who enjoys a morning soak. If I get the chance to visit Kyoto with friends again, I'll definitely consider staying at this Mitsui Garden Shijo location again.
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Response from Property: Thank you so much for your stay at Mitsui Garden Hotel Kyoto Shijo and for your high praise. We are delighted to know that you were satisfied with the service of our staff. We are always committed to improving our service to meet the needs of our guests, and we are honored to receive such warm feedback from you. The hotel incorporates the theme of Gion Matsuri, one of Kyoto's three major festivals, into its architecture and guest rooms, aiming to create a rich Kyoto atmosphere for you. We hope you can relax and enjoy your time in this traditional Japanese space full of Kyoto charm. We are also pleased to know that you enjoyed our public bath. We hope it helped you relieve the fatigue of daily life. We will continue to strive to provide our guests with a comfortable and safe accommodation environment and service, and we look forward to your next visit. We sincerely look forward to your next visit. Mitsui Garden Hotel Kyoto Shijo Hotel Manager
Syaaron
Superior , 2 Beds
Stayed in May 2026
Couple
3 reviews
8.0/10
Very good
Posted on Jun 17, 2026
Cozy stay and recommended for a hotel around Kyoto region. Room is standard Japan size can’t expect much ☀️
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. We would also like to express our sincere gratitude for taking the time out of your busy schedule to share your valuable feedback.We hope your stay at our hotel provided you with a chance to relax and unwind, helping you recover from the stresses of daily life.As you mentioned, our hotel is located in the heart of the city and is highly regarded by many guests for its convenience for both business and sightseeing. At the front desk, we have maps showing how to get to major tourist attractions as well as maps listing recommended restaurants in the area, so please feel free to use them during your next stay.We will continue to strive to be a hotel that our guests love by improving our services and enhancing the quality of our hospitality, and we look forward to your continued patronage.We sincerely look forward to seeing you again on your next visit.Mitsui Garden Hotel Kyoto Shijo Front Office Manager
Guest User
Superior , 2 Beds
Stayed in Apr 2026
Traveling with friends
11 reviews
10/10
Outstanding
Posted on Jun 2, 2026
A quiet hotel in the bustling city center. It's a shame the price dropped significantly the day before my stay, and I couldn't rebook. Everything else was great.
Original textTranslated by Google
Response from Property: Thank you so much for staying at Mitsui Garden Hotel Kyoto Shijo. We also appreciate taking the time to share your experience and the wonderful photos you took. Our hotel is located in the heart of Kyoto, in a convenient location for both sightseeing and business trips, and is highly praised by many guests. Please note that room rates fluctuate daily and may vary depending on the season and booking website. Thank you for taking the time to share your experience. All of us at Mitsui Garden Hotel Kyoto Shijo look forward to your next visit. Mitsui Garden Hotel Kyoto Shijo Accommodation Manager
jiye_515
Superior , 2 Beds
Stayed in Apr 2026
Family
31 reviews
10/10
Outstanding
Posted on May 19, 2026
I always stay at this hotel when I'm in Kyoto; it's so convenient with a supermarket and bus stop right outside.
Original textTranslated by Google
Response from Property: Thank you so much for staying at Mitsui Garden Hotel Kyoto Shijo. We also appreciate you taking the time to provide your feedback. As you mentioned, our hotel is conveniently located in the city center, easily accessible for both business and leisure travelers, and we are delighted by the positive feedback from our guests. We will continue to strive to improve our facilities, services, and overall experience to meet your expectations and ensure a satisfying stay. We look forward to welcoming you back. Mitsui Garden Hotel Kyoto Shijo Accommodation Manager
S***Y
Standard , 1 Bed Single
Stayed in Apr 2026
Traveling with friends
15 reviews
7.5/10
Posted on May 24, 2026
Room was dusty. Toilet had some stains but not significant. Location was a plus point.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo.We would also like to express our sincere appreciation for taking the time to share your feedback with us.However, we sincerely apologize for the discomfort you experienced regarding the cleanliness of your room, including the dusty condition and the state of the toilet.We deeply regret that we were unable to provide you with a comfortable stay as expected.We take your comments very seriously and have shared them with our housekeeping team. We will reinforce our basic cleaning standards and strengthen our final inspection procedures to prevent a recurrence.Despite this, we are truly grateful for your kind words regarding our location.We will continue to strive to improve the quality and cleanliness of our facilities so that our guests can stay with greater peace of mind.We sincerely hope to have the pleasure of welcoming you again in the future.Mitsui Garden Hotel Kyoto Shijo Front Office Manager
Aidan Ou
Standard , 2 Beds
Stayed in Mar 2026
Traveling with friends
15 reviews
9.5/10
Amazing
Posted on May 12, 2026
Mitsui's standards are consistently good. The room was adequately sized and very clean. The large public bath at this Kyoto Shijo location is on the first floor, which also features a small glass viewing area, adding a touch of Kyoto charm. The hotel's service is excellent; they're very accommodating. When I unexpectedly needed to work late, the front desk even had a three-prong adapter for me to borrow.
Original textTranslated by Google
Response from Property: Thank you so much for staying at Mitsui Garden Hotel Kyoto Shijo. We are also very grateful that you took the time out of your busy schedule to share your feedback. We are delighted to hear that you enjoyed our large public bath. Our proud large public bath, inspired by the traditional Japanese weaving pattern—the Ichimatsu crest—is designed to immerse you in the atmosphere of Kyoto. Adorned with trees, lanterns, and other seasonal decorations, it feels like being on a night during the Gion Festival. After bathing, you can relax while admiring the festival lanterns. We also appreciate your praise for our staff's service. We hope your stay was relaxing and rejuvenating. We will continue to strive to improve our service to ensure your satisfaction, and we look forward to your next stay in Kyoto. All staff members look forward to your next visit. Mitsui Garden Hotel Kyoto Shijo Accommodation Manager
Guest User
Superior , 3 Beds
Stayed in Mar 2026
Family
26 reviews
8.5/10
Very good
Posted on Apr 13, 2026
I stayed in Triple room , which is enough for 3 persons and can open all 3 suitcases. Very convenient and family mart just nearby.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. We would like to thank you again for taking time out of your busy schedule to provide us with your valuable feedback.We hope that your stay at our hotel provided you with an opportunity to relax and unwind from the fatigue of daily life.Our hotel is located in the center of the city, making it easy to visit and enjoy the sights and sounds of the city. We hope you will continue to use our hotel for various purposes in the future.We will continue to improve our services and hospitality to become a hotel loved by our guests, and we look forward to your continued patronage.We look forward to seeing you again next time.Mitsui Garden Hotel Kyoto Shijo Front Office Manager
Anonymous User
Superior , 3 Beds
Stayed in Mar 2026
Family
14 reviews
9.5/10
Amazing
Posted on Apr 22, 2026
Traveling with a child, I booked a triple room, and the three beds were more than enough. The public bath, while not large, was very comfortable. It's a 15-20 minute walk to Kamo River, or two bus stops. There's a FamilyMart convenience store downstairs.
Original textTranslated by Google
Response from Property: Thank you so much for choosing to stay at Mitsui Garden Hotel Kyoto Shijo. We also appreciate taking the time to share your experience. The hotel's excellent location, within walking distance of bus and train stations, has been praised by many guests for its convenient accessibility. Furthermore, our large public bath is open from 3 PM to 9 AM the following morning, and many guests have noted its ability to help them relax after long journeys. We hope you had a relaxing stay. If you encounter any problems or inconveniences during your stay, please feel free to contact the front desk. We look forward to welcoming you back. Mitsui Garden Hotel Kyoto Shijo Accommodation Manager
louloulou
Superior , 3 Beds
Stayed in Mar 2026
Family
29 reviews
10/10
Outstanding
Posted on Apr 27, 2026
nice hotel, good customer service and good location in kyoto, close to metro and bus stations
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo.We would also like to express our sincere gratitude for taking the time out of your busy schedule to share your feedback and the wonderful photos from your stay.We are delighted to hear that you were satisfied with our staff’s service.We are constantly striving to improve our services to meet our guests’ needs, so we are truly honored to receive such kind words from you.Our hotel is located in the heart of Kyoto City, and we are highly regarded by many guests for our convenient location, ideal for both sightseeing and business.We will continue to strive to further improve our services so as to live up to the high praise we have received from you. We hope you will choose to stay with us again the next time you visit Kyoto.We sincerely look forward to welcoming your back.Mitsui Garden Hotel Kyoto Shijo Front Office Manager
Guest User
Standard , 2 Beds
Stayed in Mar 2026
Family
2 reviews
10/10
Outstanding
Posted on May 24, 2026
It is equivalent to a hotel in Taipei's Xinyi District—you can go shopping right after walking outside. The lobby is beautiful with a Japanese style, and they offer self-service check-in. The large public bath on the 1st floor has a water dispenser and ice cubes available. The room is not big, but the space is utilized very well.
At 5,500 TWD per night during the cherry blossom season, it is a great value!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. We also appreciate your kind words about our hotel. We are delighted to hear that you thoroughly enjoyed your stay.As you mentioned, our hotel is located in the heart of Kyoto city, with convenience stores, restaurants, department stores, and many other shops within walking distance. Its convenient location is popular with many guests for both sightseeing and business.Furthermore, to allow guests to enjoy a Kyoto-like atmosphere both within the hotel and in their rooms, we have incorporated designs themed around the Gion Festival, one of Kyoto's three major festivals. We hope you were able to relax and unwind in a traditional Japanese space that evokes the essence of Kyoto.Thank you again for sharing your feedback about your stay. All of our staff look forward to welcoming you back soon.Mitsui Garden Hotel Kyoto Shijo Front Office Manager