Mitsui Garden Hotel Kyoto Shijo

Mitsui Garden Hotel Kyoto Shijo Reviews

Mitsui Garden Hotel Kyoto Shijo

707-1 Myodenji-cho, Shijo-sagaru, Nishinotoin-dori, Kyoto, JapanView Hotel Details
Mitsui Garden Hotel Kyoto Shijo
Mitsui Garden Hotel Kyoto ShijoMitsui Garden Hotel Kyoto ShijoMitsui Garden Hotel Kyoto Shijo
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Mitsui Garden Hotel Kyoto Shijo Guest Reviews

4.7/5
Amazing
539 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(539)
Positive reviews(534)
Reviews with photos/video(160)
Near shopping area(56)
Convenient for shopping(47)
Convenient public transportation(36)
Relaxing hot springs(35)
Friendly front desk staff(26)
Delicious breakfast(21)
Would stay again(17)
Luggage delivery service(12)
Negative reviews(5)
Chung Kit
Annex Building Triple Room
Stayed in Jun 2024
Family
3 review
3.7/5
Posted on Jun 27, 2024
Fairly limited amenities to offer as compares with other Mitsui hotel we stayed before, however the room is very spacious
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo.We would also like to thank you again for taking time out of your busy schedule to give us your feedback.We are sorry to hear that your stay with us was not a good one.Thank you for your valuable feedback regarding the amenities.We will check the differences with our group hotels and suggest to the relevant departments to incorporate those areas that should be taken into consideration.We look forward to serving you again when you have a chance to visit Kyoto.Mitsui Garden Hotel Kyoto ShijoFront Office ManagerTranslated with DeepL.com (free version)
Gabriel Apollo Long-Long
Main Building Standard Twin Room
Stayed in Jun 2024
Friends
5 review
4.7/5
Amazing
Posted on Jun 20, 2024
Nice hot spring, very clean rooms (even if a bit on small size and not the best view), but overall very well designed hotel with a lovely rock garden at the front. Would be nice if there was a hotel gym but overall it was a great stay that was reasonably priced.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo.Thank you again for taking the time to share your impressions of your stay with us.We are very pleased to hear that you were satisfied with the hotel interior, your room, and the public bath.We will continue to strive to provide services that are always from the viewpoint of our guests and make their stay more comfortable.We look forward to welcoming you to Mitsui Garden Hotel Kyoto Shijo again when you visit Kyoto.All of us at Mitsui Garden Hotel Kyoto Shijo look forward to seeing you next time.Mitsui Garden Hotel Kyoto ShijoAccommodation Manager
Guest User
Main Building Comfort Double Room
Stayed in May 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Recommend the hotel. Overall was good but the location is slightly far from the bus stop.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. Thank you again for taking the time out of your busy schedule to provide us with your valuable feedback. We are very happy to hear that you highly recommend our hotel. We will continue to make every effort to improve our services in order to please as many guests as possible.We all look forward to seeing you again.Mitsui Garden Hotel Kyoto ShijoAccommodation Manager
Albert
Main Building Standard Single Room
Stayed in Apr 2024
Solo travelers
6 review
2.2/5
Posted on Apr 11, 2024
The hot spring is small. The location is far from shopping centre. It may need to take 20 mins walk. But the room seems new renovated.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. We would also like to thank you again for taking the time out of your busy schedule to provide us with your valuable feedback. Our hotel underwent renovations a few years ago and we are working hard to create a relaxing and enjoyable atmosphere for our guests. However, we apologize that the public baths and other facilities did not meet your expectations. We will continue to work hard to satisfy you as much as possible while taking your opinions into consideration so that you can have the most comfortable time in the hotel. We will continue to improve our service and hospitality to become a hotel loved by our guests and look forward to your continued visit. welcome next time. Mitsui Garden Hotel Kyoto Shijo Accommodation Manager
Anonymous User
Annex Building Triple Room
Stayed in Oct 2023
Friends
7 review
5.0/5
Outstanding
Posted on Nov 5, 2023
Staffs are nice and friendly Good Location near train station shop and restaurants Big room and clean
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo.We would also like to thank you again for taking the time to send us your feedback despite your busy schedule.We are very honored by your words of praise for our staff.We are very happy to hear that you were satisfied with your stay.We will continue to listen to our guests' opinions and make every effort to satisfy all of them.We look forward to seeing you again at your next stay with us.Accommodation Manager
Duoxingqiti
Annex Building Triple Room
Stayed in Jun 2024
Family
155 review
5.0/5
Outstanding
Posted on Jun 7, 2024
A very nice hotel. The environment is very good and the staffs are very kind.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo.We are very pleased to hear that you had a pleasant stay with us.I am also relieved to hear that you were satisfied with our staff's service.We are always striving to make our hotel a place you will want to come back to and will remember.Your kind words this time are very encouraging.We will continue to make efforts to improve our services to ensure that everyone has a pleasant stay.We look forward to serving you again at the Mitsui Garden Hotel Kyoto Shijo when you come to Kyoto again.All of us at Mitsui Garden Hotel Kyoto Shijo look forward to seeing you again.Mitsui Garden Hotel Kyoto ShijoAccommodation Manager
Elidayong
Main Building Standard Twin Room
Stayed in Sep 2023
Family
3 review
5.0/5
Outstanding
Posted on Sep 27, 2023
Very helpful front desk staffs - helped us successfully book kaiseki meal last minute! And recommended very nice & affordable Japanese restaurant to us. We were impressed.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. We're glad to hear you enjoyed your stay with us. As you said, our hotel is located in the city center, which is very convenient for both business and tourism, and has been well received by our guests. We will continue to work hard to become your hotel of choice. The entire staff at Mitsui Garden Hotel Kyoto Shijo looks forward to your next visit to Kyoto. Accommodation Manager, Mitsui Garden Hotel Kyoto Shijo
Betty
Annex Building Triple Room
Stayed in May 2024
Friends
8 review
5.0/5
Outstanding
Posted on May 14, 2024
Clean and convenient location Prefect with public bath and laundry service
Response from Property: Thank you very much for staying at the Mitsui Garden Hotel Kyoto Shijo.Thank you again for your warm feedback.It is a great pleasure for us to hear that our guests were pleased with our service, and it is the best feedback we could have received from you.We will continue to make every effort to enhance the satisfaction of our guests in all aspects of our plans, facilities, and customer service to meet their expectations.We sincerely look forward to seeing you again.Mitsui Garden Hotel Kyoto ShijoAccommodation Manager
Karen
Main Building Standard Single Room
Stayed in May 2023
Solo travelers
8 review
3.0/5
Posted on Jun 4, 2023
Hotel is a little too old for comfort. Room size is small, but adequate for 1 person.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shijo and taking the time to share your precious feedback.We are highly pleased that you are satisfied with the services we provide. Because our hotel is visited many guests from all over the world, we are making efforts to create the environment that is satisfactory to all the guests. If you have a question about sightseeing, the hotel’s service and so on, please do not hesitate to come to the reception. We are always happy to answer your needs and support your trip to become something enjoyable.However,we are very sorry to hear that you were dissatisfied with our room. In reality, we have bigger types of rooms for 2 people such as double room (17㎡),and delux-double room(25㎡). Thank you very much again for your valuable comments. We hope to have an oppotunity to welcome you in Kyoto again. Front Office Manager
Mak
Main Building Moderate Twin Room
Stayed in Jan 2024
Family
4 review
4.0/5
Very Good
Posted on Jan 29, 2024
Excellent location with easy access to shopping and dinning places!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. Our hotel is located near the bus-stop"Shijo nishinotoin", and the "Shijo" subway station so that it is easy for any guests who coming for business, traveling and shopping. This point could be one of the advantegases for many guests. It is our great plesure that your stay at our hotel could be a part of your precious memories and unforgettable trip in Kyoto.From now on, we make lots of efforts to improve our sevice and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon. Thank you very much. Front Office Manager.
Wai Yee
Annex Building Moderate Queen Room
Stayed in Dec 2023
Couples
2 review
4.5/5
Great
Posted on Dec 25, 2023
The service is excellent, even better if the hot spring area can be bigger
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo.We would also like to thank you again for taking time out of your busy schedule to provide us with your valuable feedback.We are pleased to hear that you are generally satisfied with your stay at our hotel.The hotel's large bathroom is designed in the motif of a checkered pattern, a traditional Japanese weaving pattern, in order to immerse you in the Kyoto atmosphere. Guests can enjoy a moment after bathing while gazing at the festival lanterns. Please inquire with our staff about our open hours.We hope you will visit us again when you come to Kyoto.We look forward to seeing you next time.Mitsui Garden Hotel Kyoto ShijoAccommodation Manager
Guest User
Annex Building Triple Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 26, 2024
Superb location. Very enjoy my stay!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo.Thank you again for taking the time to share your impressions of your stay with us.We are relieved to hear that you were satisfied with your stay.We are very happy that your trip was a memorable one.We are always striving to make our hotel a place you will want to come back to and remember.Your kind words this time are very encouraging.We will continue to make efforts to improve our services so that everyone can spend a pleasant stay with us.We look forward to welcoming you to Mitsui Garden Hotel Kyoto Shijo again when you visit Kyoto.All of us at Mitsui Garden Hotel Kyoto Shijo look forward to seeing you again.Mitsui Garden Hotel Kyoto ShijoAccommodation Manager
LOW KAI LOON
Main Building Comfort Double Room
Stayed in Nov 2023
Couples
4 review
4.7/5
Amazing
Posted on Nov 20, 2023
Got Onsen separate for male and female, can bath in onsen area
Response from Property: Thank you for staying at Mitsui Garden Hotel Kyoto Shijo.We are very pleased to hear that you are satisfied with our large bathrooms.The hotel has a large bath available only to guests, and it is open all night from 3:00 p.m. until 9:00 a.m. the next morning, a feature that has been well received by our guests.We will continue to strive to improve and enhance our services for your comfort and convenience. We look forward to serving you again at Mitsui Garden Hotel Kyoto Shijo when you come back to Kyoto.Mitsui Garden Hotel Kyoto Shijo Front Office Manager
ray bkk
Main Building Standard Single Room
Stayed in Aug 2023
Other
54 review
5.0/5
Outstanding
Posted on Sep 11, 2023
Hotel not far from MRT Ez to go sightseeing point Hotel very clean and facility very nice
Response from Property: Thank you for staying at Mitsui Garden Hotel Kyoto Shijo.We are pleased to hear that you have enjoyed your stay with us.Fortunately we are located in central Kyoto. Hence, it is easy for our guests to go to the famous and popular places in Kyoto by city bus. We feel that all the work we have been put in is all worth it when we read a kind comment like yours. We continue working hard to provide the comfortable environment for our guests. We hope your stay has been something memorable and would like to come back again in the near future.Mitsui Garden Hotel Kyoto Shijo Front Office Manager
Tony Chan
Main Building Standard Twin Room
Stayed in Apr 2024
Couples
1 review
4.7/5
Amazing
Posted on Apr 27, 2024
good location and service
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo.The hotel is excellently located in the heart of Kyoto City. So it has excellent accessibility.We are also very pleased that you were satisfied with our services. Once again, thank you for staying with us at our hotel. We all look forward to seeing you again.Mitsui Garden Hotel Kyoto ShijoAccommodation Manager