THE GENERAL KYOTO Takatsuji Tominokoji

Very nice hotel. I liked helpful staff. Normally one staff member is available who can communicate in English and required by foreigners. Even if not available, other staff try their best and help. Rooms are comfortable, though bathrooms are a little smaller but with modern fittings. The lounge facility is another plus point. Morning and evening variety of tea, coffee and juice are available. They have the option of shared kitchen for guests, which can be very helpful for people who are very particular about food choices and like to prepare. Enjoyed our stay and would certainly like to stay in the next visit

I booked three rooms at this hotel for four nights in April. I booked the rooms a month ago through *********** and all was confirmed. Today, my reservation was cancelled with no explanation. Very disappointing and very poor form. I’ve never had this happen with a hotel before.

I booked a single room and paid up front via ***********. Two weeks later the hotel cancelled my booking and refunded my money. Ostensibly the partner business couldn’t confirm my booking. Now the hotel is booked out for my dates. So best to book directly with the hotel.