Resi Stay Cotorune Kyoto

So glad we booked this property for 5 nights in the middle of our holiday to Japan. There is so much to see nearby, and the apartment was clean and comfortable like a home away from home. It had a great bathroom and washing facilities. Only improvement I could suggest is it would be good to have ice cube trays in the freezer. The weather was hot and we all wanted ice in our drinks when we got back in the afternoon.

I was very disappointed with this stay. Actually, we only stayed 1 night and decided to stay at another property. It should be clearly updated on ******* that there isnt a check in desk at the hotel location. You need to check in two blocks away , upstairs via a tiny elevator that tries its best to crush you. The check in office looks like a boiler room. After check-in you go to the hotel which is more like a dorm house. There isn't really a front desk person - you pick your keys up via a lock box and enter. The room was very small for 3 people. Most of it the square footage is narrow hallway. The bath tub was the size of a foot bath, and there is a step that is designed to trip you or cause one to break a toe in the middle of the night. Terribly designed room. They have a phone at the front that is only for calling a taxi or 911. After checking in to a much better but similarly priced hotel. I spent my own money to uber back and return the keys. They do not have a check out process other than "drop your keys in the box". I dropped off my keys and then was harassed with two phone calls and an email saying i only returned 1 key. Note, they will charge you a tourist fee on top of the ******* price, they are also trying to charge me for the key they lost. I dont know how this place received good reviews. Never again.

Very Good

Fantastic place to stay, highly recommend this place. Very clean and close to railway station and restaurants.

First time we tried out something other than a hotel. A pre-check in form was provided via email (and resent very quickly when I inquired about the missing link). Their check in office is across from the Kyoto JR station where everything was explained for you. Check out is easy as you deposit your key in to the box. The actual residence is about a 10 minute walk away. We booked a double twin room with no kitchen. Some had a kitchen but we didn't really want to cook on our trip. We did use the communal kitchen area for snacks we brought from outside. Place was clean and untensils, plates were well stocked. There is a person working at the front desk at night an I do notice he does a bit of tidying up in the kitchen area. The store luggage area is self storage. You get a passcode into the room where you lock your own suitcase with a very confusing lock. It took us (and a few others) a bit of confused trial and errors to figure it out. The beds were really soft and confortable. Excellent wifi. The best was the bathroom. The shower, toilet and sink were all separated so the three of us didn't have to wait around while one person held up the bathroom. Nice little bathsalts were provided along with a huge bottle of water. The toilet had a sink on the top that activated when you flushed the toilet so it was handy to give a quick rinse before leaving to the sink to properly wash your hands. As everything is self service, you clean your own towels. There is a laundry room on the ground floor. Trash is thrown out yourself. There are plenty of garbage bags available. Nice experience and would return to them again.

The apartment was clean and the mini kitchen comes in handy for making breakfast everyday. The family suite room is really spacious. Walking distance to main Kyoto station and nearby Keihan Railway station. Is great that there was no issue during the whole stay there and we do not need to activate any of the staff within or after office hours.