However, the experience had started well. Until the spa…where I got a second degree burn in the hammam. Before our massage, my husband and I wanted to enjoy the spa. I join him in the hammam and while walking I feel enormous pain in the back of my foot. I rush out and notice that I was burned, my skin was blackened and curled up. I go down to reception and I have staff who tell me that they don't understand, that everything is working normally. Obviously not since the nozzles spewed steam at me at over 200 degrees. In short, we have to tell them to go to the pharmacy otherwise nothing happens. Ultimately no commercial gesture, no response to my email, no news... Their staff is certainly young and inexperienced but the least they could have done was to check in and make a move. For my injury I could have filed a complaint. This is lamentable for an establishment such as this. I absolutely do not recommend.
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