Lake Buena Vista

Hotels Near Marketplace Carousel in Lake Buena Vista

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Best Hotels near Marketplace Carousel

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Renaissance Orlando Resort & Spa
Renaissance Orlando Resort & SpaRenaissance Orlando Resort & Spa
Disneyland Resort | 0.88km from Marketplace Carousel
Step into the enchanting world of Renaissance Orlando Resort and Spa, an official Walt Disney World® Hotel, where magic meets modern sophistication. Nestled in the heart of Orlando, our Disney Springs® Resort Area Hotel is your gateway to unforgettable experiences. As an Official Walt Disney World® Hotel, we offer more than just accommodation. We provide an immersive journey into the wonders of Disney. Let our complimentary shuttles whisk you away to the parks, while our family-flexible rooms and dining options ensure every moment is tailored to your needs. After a day of adventure, unwind by our heated outdoor pool and bar area or relax at our tranquil spa and let your family explore our dedicated kid’s zone. With over 25,000 square feet of versatile event & meeting space, we transform gatherings into extraordinary occasions managed by our expert planners. Discover the allure of Disney Springs where world-class dining, entertainment and shopping await and travel easy with the nearby Orlando Airport.

GGuest User 2019.07.12
Absolutely a beautiful and Comfortable stay! The pool is really nice and the bar by the pool was nice too! We were in Orlando for 2 weeks so had to use the laundry room at the hotel and it was clean and nice but keep in mind $4 to wash and $4 to dry 1 load. I was charged a resort fee of $30 a night and parking was an additional $20 a night. I did not know this until.check in!! I asked to have parking removed because an extra hidden $50 a night cost was alot!! They did remove the parking said it was because I was an Annual Disney Passholder. I feel like you should know all the cost before you book. Other than the additional fees the hotel and our stay was great!
Very Good
107 review
4.2/5
Price from
CAD 140
per night
Check Availability
Holiday Inn Resort Orlando - Lake Buena Vista, an IHG Hotel
Holiday Inn Resort Orlando - Lake Buena Vista, an IHG HotelHoliday Inn Resort Orlando - Lake Buena Vista, an IHG Hotel
Lake Bryan | 1.2km from Marketplace Carousel
With a stay at Holiday Inn Resort Orlando - Lake Buena Vista, an IHG Hotel in Orlando, you'll be a 4-minute drive from Disney Springs™ and 6 minutes from Walt Disney World® Resort. This aparthotel is 4.6 mi (7.4 km) from Orange County Convention Center and 5.6 mi (9 km) from Disney's Hollywood Studios®. Dip into one of the 2 spa tubs or enjoy other recreational amenities, which include a 24-hour fitness center. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and an arcade/game room. Grab a bite to eat at Applebees, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee. Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Orlando? This aparthotel has facilities measuring 8000 square feet (743 square meters), including conference space. Free self parking is available onsite. Make yourself at home in one of the 496 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. 42-inch LED televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

GGuest User 2022.10.13
We were greeted by Franciely she was great and she took care of us and made sure we were well attended. We got a couple of frozen drinks and mixed drinks and they tasted so good! I highly recommend swinging by this bar and enjoying the fun in the sun and the great people!
Excellent
126 review
4.3/5
Price from
CAD 89
per night
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Fairfield Inn & Suites by Marriott Orlando Lake Buena Vista in The Marriott Village
Fairfield Inn & Suites by Marriott Orlando Lake Buena Vista in The Marriott VillageFairfield Inn & Suites by Marriott Orlando Lake Buena Vista in The Marriott Village
Lake Bryan | 1.3km from Marketplace Carousel
With a stay at Fairfield Inn & Suites Lake Buena Vista in Marriott Village in Orlando, you'll be within a 5-minute drive of Orlando Vineland Premium Outlets and Disney Springs™. This family-friendly aparthotel is 5.8 mi (9.3 km) from Disney's Hollywood Studios® and 6.6 mi (10.6 km) from Epcot®. Dip into one of the 3 outdoor swimming pools or 4 spa tubs and enjoy other recreational amenities, which include a 24-hour fitness center. This Art Deco aparthotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle. Enjoy American cuisine at Connections, one of the aparthotel's 2 restaurants, or stay in and take advantage of the room service. Snacks are also available at the 2 coffee shops/cafes. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM. Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite. Make yourself at home in one of the 388 air-conditioned rooms featuring refrigerators and microwaves. 50-inch flat-screen televisions with cable programming provide entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.

GGuest User 2024.07.02
The Fairfield at Marriott Village is a great holiday. The location is so wonderful that regretfully, we did not have an opportunity to use the hotel amenities such as the pool etc. We did have breakfast daily, which had a good selection of hot items, breads and cereals. The Mickey Mouse pancakes were delicious. Our rooms were large and spacious, with great air conditioning, lovely hot showers and sufficient tv channels. The beds and rooms were very clean. It is very handy that there are washers and dryers and ice machines on every floor or every other floor. The hotel offers a free shuttle to the parks but we preferred to drive to be able to leave and return to the park, for necessary breaks in the height of the heat. Would happily stay there again. There are 2 other hotels on the property (Courtyard and Springhill). I imagine these are more upscale. I would have appreciated an offer to ”upgrade” at a nominal fee to experience.
Excellent
137 review
4.3/5
Price from
CAD 128
per night
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Courtyard Orlando Lake Buena Vista at Vista Centre
Courtyard Orlando Lake Buena Vista at Vista CentreCourtyard Orlando Lake Buena Vista at Vista Centre
Disneyland Resort | 2.03km from Marketplace Carousel
Travel better at the Courtyard Orlando Lake Buena Vista at Vista Centre on Palm Parkway. Take advantage of our Walt Disney World Good Neighbor Hotels complimentary scheduled shuttle to the nearby Walt Disney World® Resort transportation center, available to all guests. Our hotel also sits near top Orlando attractions like Disney Springs, Universal Orlando Resort, SeaWorld Orlando, the Premium Outlets and much more. After a day of family fun in Orlando, find solitude in a spacious hotel accommodation featuring plush bedding, complimentary WiFi and a 55-inch flat-screen TV. When you've worked up an appetite, sample the light fare at Oasis Patio and Lounge or treat yourself to some ice cream at The Blend, serving Starbucks coffee daily. Crate Market offers delicious beverages and snacks 24 hours a day. For more fun in the Orlando sun, head over to one of our hotels two heated sparkling outdoor pools.

GGuest User 2022.10.24
We were very pleasantly surprised by the Courtyard Lake Buena Vista at Vista Centre. I have stayed at many Courtyards, but this one was the best I have stayed at. It was just recently renovated. The lobby, lobby bar, and pool are so nice. The pool has cabanas with tvs and couches, a waterslide for the kids, cornhole, ping pong tables and fire pits. There is a huge tv where you can watch games all day and they show movies at night for the kids. You can order food and drinks from the lobby bar and eat inside or take it outside to the pool or around the firepits. The hotel location is perfect if you plan on visiting the parks like we did, or if you want to visit Disney Springs or the outlet shops and there are so many restaurants nearby. The customer service was excellent. The staff was very friendly and helpful. They have a buffet breakfast you can take advantage of and even offer Starbucks too. This Courtyard has so much to offer and I can't recommend it enough.
Excellent
138 review
4.4/5
Price from
CAD 118
per night
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Pestana Orlando Suites - Lake Buena Vista
Pestana Orlando Suites - Lake Buena VistaPestana Orlando Suites - Lake Buena Vista
Disneyland Resort | 2.72km from Marketplace Carousel
When you stay at Pestana Orlando Suites - Lake Buena Vista in Orlando, you'll be in a shopping district, a 4-minute drive from Orlando Vineland Premium Outlets and 5 minutes from Disney Springs™. This hotel is 3.5 mi (5.6 km) from Orange County Convention Center and 3.5 mi (5.7 km) from Walt Disney World® Resort. Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this Art Deco hotel include complimentary wireless internet access, a television in a common area, and a reception hall. Grab a bite from the grocery/convenience store serving guests of Pestana Orlando Suites - Lake Buena Vista. Continental breakfasts are available daily from 8:00 AM to 10:30 AM for a fee. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite. Make yourself at home in one of the 127 individually decorated guestrooms, featuring microwaves and minibars. Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

CCynthia217 2023.12.01
The hotel is very new, and the sanitary environment is good. It is a pity that the room was arranged directly opposite the elevator. The sound of opening and closing the elevator is loud, so I can't have a good rest. There are constant sounds of moving things upstairs. Although the front desk can change the room, However, since we were not on the same floor as my friends, we did not change. We added a room with double breakfast. Breakfast ended at 9:30. The menu was single and there were no fruits, yogurt, or eggs around 9:00.
Excellent
112 review
4.5/5
Price from
CAD 100
per night
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Walt Disney World Swan
Walt Disney World SwanWalt Disney World Swan
Disneyland Resort | 4.34km from Marketplace Carousel
Located in the heart of Walt Disney World, within walking distance to Epcot and Disney’s Hollywood Studios! Walt Disney World Swan is within a 10-minute drive of Disney Springs™ and Disney's Hollywood Studios. This resort is 4.4 mi (7.1 km) from Magic Kingdom® Park and 4.8 mi (7.7 km) from Disney's Animal Kingdom® Theme Park. Complimentary scheduled shuttle bus transportation to the Magic Kingdom Park, Disney’s Animal Kingdom and Disney Springs. Complimentary Disney water taxi service to Epcot and Disney’s Hollywood Studios. Or you can walk to these theme parks as well from our resorts! Guests staying at the hotel also enjoy 30-minute early access to all Disney theme parks every day as well as stay 2 hours after regular closure hours at select Disney theme parks on select days as well! Guests staying at our resort can reserve Lightning Lane passes up to 7 days in advance!

GGuest User 2022.03.19
I don’t know why all the negative reviews. It almost scared me off, but I’m glad it didn’t. We arrived early because our flight did. We upgraded our room upon a smooth and easy check-in. The room was ready within an hour. It was clean and everything seemed just great. The staff was nice. Room service through the app was tasty and always exactly on time. The ease with which one can use the boats to Epcot and Hollywood Studios can’t be beat. The only cons I could find were the tiny trash cans which become a slight nuisance when housekeeping only comes every third day and the extremely firm beds, although I’m sure someone out there likes them that way. I am a fairly picky person when it comes to hotel cleanliness and I didn’t have a single complaint the entire time. Do yourselves a favor and ignore the negative reviews and stay at The Swan.
Excellent
133 review
4.5/5
Price from
CAD 366
per night
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Walt Disney World Dolphin
Walt Disney World DolphinWalt Disney World Dolphin
Disneyland Resort | 4.58km from Marketplace Carousel
Located in the heart of Walt Disney World, within walking distance to Epcot and Disney’s Hollywood Studios! Complimentary scheduled shuttle bus transportation to the Magic Kingdom Park, Disney’s Animal Kingdom and Disney Springs. Complimentary Disney water taxi service to Epcot and Disney’s Hollywood Studios. Or you can walk to these theme parks as well from our resorts! Guests staying at the hotel also enjoy 30-minute early access to all Disney theme parks every day as well as stay 2 hours after regular closure hours at select Disney theme parks on select days as well! Guests staying at our resort can reserve Lightning Lane passes up to 7 days in advance!

GGuest User 2022.10.18
Family and I stayed Oct 7-14, 2022. I was pleased with my room at first. We had a nice room on the main floor, close to all the restaurants and gift shops, with a balcony which is what I had paid for with a very nice view. Friday night, the first night we stayed, there was a massive water leak I believe coming from the ice machine which absolutely ponded the whole wing. All the pounding and workers talking kept up us half the night. We had to move rooms and unfortunately there were no more rooms available with balconies and were stuck with a room with absolutely no view, just a view of the awning over the front door when you come in. Definitely disappointing. Also, new room had a fingernail clipping on the floor, a used tooth flosser in the closet and a lost cough drop under the bed. We were comped $300 for switching rooms and could see fireworks from Magic Kingdom out the window, but still sad we were without a balcony with a view. We noticed the carpets were pretty worn going down the hallways and the A/C was cranked up so high, it felt like Antarctica walking down the hall. There are quite a few choices for food, but we found most of it to be mediocre and had better experiences off Disney. Shula's Steakhouse and the BlueZoo restaurant require reservations and have a dress code. We did enjoy the ice cream at the Fountain, however. There was also a fee for parking and getting to the parking lot was quite a trek. It would be excruciating for someone in a wheelchair or had problems walking. We had rented a car and bought a few groceries for the room and had to wheel them in a suitcase, it was that far of a walk. The hotel was extremely huge and very confusing. Since we had to move rooms to the 7th floor, I found myself getting lost every time I left the room. If you're looking for a hotel close to the parks, it was easy to get to Magic Kingdom and Epcot, as you could ride the water taxi or walk, and also close to the Skyliner. The walkway from the Dolphin to the Swan was pretty at night when it was lit up. In conclusion, I would not stay at this hotel again or recommend it to anyone. I feel there are a lot nicer places to stay in the Disney realm. Last year in 2021, we stayed at the Animal Kingdom Lodge and had a way better experience. Other members of my family stayed across the pond at the Yacht Club and now I wish I would have spent the extra money to stay there - it was a lot nicer and cleaner than the Dolphin.
Excellent
133 review
4.5/5
Price from
CAD 345
per night
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Developer Inn Highway, A Howard Johnson by Wyndham
Developer Inn Highway, A Howard Johnson by WyndhamDeveloper Inn Highway, A Howard Johnson by Wyndham
5.03km from Marketplace Carousel
Thank you for choosing our Developer Inn Highway A Howard Johnson by Wyndham hotel. Howard Johnson is one of the most iconic hotel brands in America having pioneered hotel franchising in 1954 and today has over 440 hotels. In North America the brand operates in the economy and midscale segments and offers free wireless high-speed internet and complimentary continental Rise and Dine breakfast at all hotels without a restaurant. Many properties also have a pool fitness room and or meeting space. Internationally the brand includes midscale and upscale hotels and provides a more diverse product offering and amenities.

RRoberta Ferraz 2023.11.06
Hotel very well located , near supermarkets , department stores, outlet shopping and entertainment parks. The room cleaning service is not desirable because it is only 2 times a week . The pressure of the shower water is weak and because it is a room for 4 people could have more seats inside the room to give more support and support in any meals inside the room . The room is lighting deficient, just downstairs. But nothing of this has been a plunge in our stay , because we stayed longer in the street than in the hotel . The breakfast even in the daily is great ! Excellent cost benefit.
104 review
3.9/5
Price from
CAD 63
per night
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Disney's Polynesian Villas & Bungalows
Disney's Polynesian Villas & BungalowsDisney's Polynesian Villas & Bungalows
Disneyland Resort | 7.76km from Marketplace Carousel
This outstanding hotel can be found in Walt Disney World Resort.
Very Good
21 review
4.1/5
Price from
CAD 829
per night
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Fairfield Inn & Suites Orlando at Flamingo Crossings® Town Center
Fairfield Inn & Suites Orlando at Flamingo Crossings® Town CenterFairfield Inn & Suites Orlando at Flamingo Crossings® Town Center
Disneyland Resort | 10.2km from Marketplace Carousel
Discover the perfect blend of excitement and family fun at Fairfield Inn & Suites Orlando at FLAMINGO CROSSINGS® Town Center. Located at the Western Entrance of Walt Disney World® Resort, our Disney Gateway Hotel offers an ideal retreat for families and travelers. Start your mornings with a complimentary full breakfast buffet featuring Mickey Mouse waffles, before boarding one of our free shuttles to select Walt Disney World® Resort theme parks. Or stay active with our 24-hour fitness center and outdoor multi-sport courts, featuring a basketball court, soccer field, and batting cages. After a fun-filled day exploring all Orlando has to offer, unwind at Fieldhouse Restaurant & Cabana Bar before retreating to a spacious room equipped with modern amenities like free Wi-Fi, a 55-inch streaming TV, microwave, mini-fridge, and coffee maker. Experience the perfect getaway at Fairfield Inn & Suites Orlando at FLAMINGO CROSSINGS® Town Center, where the most magical moments happen in the simplicity of your stay.

GGuest User 2023.07.25
The hotel is very comfortable. The room is big and clean. The bathroom is also big and clean. The breakfast is rich and the gym is diverse and clean. You can order drinks by the pool. Everything is very convenient and close to Disney
Outstanding
134 review
4.6/5
Price from
CAD 158
per night
Check Availability
See all Hotels near Marketplace Carousel

Top Pick Hotels near Marketplace Carousel

Check out these top-booked hotels from the past 30 days!
3.7/5
119 review
Hilton Orlando Buena Vista Palace - Disney Springs Area
Disneyland Resort, Lake Buena Vista | 0.4KM from Marketplace Carousel
4.4/5
52 review
Holiday Inn Orlando – Disney Springs™ Area, an IHG Hotel
Disneyland Resort, Lake Buena Vista | 0.72KM from Marketplace Carousel
"Great stay!""Great service"
Select dates to view prices
4.3/5
127 review
Hilton Orlando Lake Buena Vista - Disney Springs™ Area
Disneyland Resort, Lake Buena Vista | 0.41KM from Marketplace Carousel
"Great stay!""Great service"
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3.9/5
110 review
Wyndham Garden Lake Buena Vista Disney Springs® Resort Area
Disneyland Resort, Lake Buena Vista | 0.42KM from Marketplace Carousel
4.1/5
126 review
Delta Hotels by Marriott Orlando Lake Buena Vista
Disneyland Resort, Lake Buena Vista | 1.5KM from Marketplace Carousel
"Great service""Great stay!"
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4.2/5
109 review
Wyndham Lake Buena Vista Resort Disney Springs® Resort Area
Disneyland Resort, Lake Buena Vista | 0.4KM from Marketplace Carousel
4.6/5
117 review
Drury Plaza Hotel Orlando - Disney Springs Area
Disneyland Resort, Lake Buena Vista | 0.87KM from Marketplace Carousel
"Friendly owner""Clean and tidy"
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4.0/5
106 review
DoubleTree Suites by Hilton Orlando - Disney Springs™ Area
Disneyland Resort, Lake Buena Vista | 1.08KM from Marketplace Carousel
4.6/5
54 review
Conrad Orlando
Disneyland Resort, Lake Buena Vista | 3.84KM from Marketplace Carousel
4.5/5
84 review
AC Hotel Orlando Lake Buena Vista
Disneyland Resort, Lake Buena Vista | 1.34KM from Marketplace Carousel

Latest Reviews for Lake Buena Vista hotels

Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.4/5
Excellent
RRUOXINot bad, pretty good
Disney's Saratoga Springs Resort & Spa
Disney's Saratoga Springs Resort & Spa
Disneyland Resort, Lake Buena Vista
Price per night from: CAD 507
4.3/5
Excellent
VvelazquezveronicaCheck in is at 6 p.m. which is truly inconvenient since check out is at 11 a.m, Our room wasn't ready until after 7 p.m. Our room had a dead roach in it. On top, you need to pay for parking which is ridiculous. When you call the front desk, it takes over 10 minutes to get anyone on the phone. The rooms are small and cramped.4 of us in a room was truly tooooo much. The room wasn't cleaned while we stayed.
Disney's All-Star Movies Resort
Disney's All-Star Movies Resort
Disneyland Resort, Lake Buena Vista
Price per night from: CAD 195
4.2/5
Very Good
I've been coming to WDW since 2000, my husband since he was a baby. Our family usually goes about once a year but it's been getting harder to do so as we have 2 dogs. We decided the cabins would be a great idea so we can have them with us. Later, when we opted to leave our furry babies with family instead, we still kept our reservation as we were curious about the ”'Rough' it in comfort,” claims. It is Disney so it should be great, right?! Well, I traveled from Europe and was jet-lagged the first day. I only checked in to drop off groceries as my children were waiting at MK. I didn't think to check for cleanliness, just did the usual check of the beds and left (it is Disney, so it should be super clean is what I thought). Got back extra tired at midnight and went to shower. Found 2 used toothbrushes in shower along with a thick film of soap in shelving. Asked my husband for dish soap and sponge and scrubbed and showered. Too tired, I went to bed. Next day, got up early and left to parks. Again, paid little attention to cabin. Got back at 10pm this time. Look around, the filth was horrible. Dirty windows, stained dirty nook in kitchen, cobwebs, dust everywhere (behind furniture, ceilings, baseboards, moldings), mold all over bathroom ceiling, dirty floors, and TO TOP IT ALL, we grabbed what was labeled as clean linen with a seal for sofa bed to discover a gritty blanket with a BLACK sheet. I called the front desk and told them about bedding and everything else. Was told they will make a report. I said I want lodging up to DISNEY STANDARDS and that this wasn't it. By then it was 11pm and my son fell asleep. I asked for manager to come see me first thing in the morning. Manager comes and I said to please just come in and look around, He took pictures and I showed him mine. He asked that I send him the pictures I took. Didn't even have to argue, he could see exactly how bad the cabin was. He offered to put us in another cabin but given what I could see here, why would I switch cabins? It's obvious what their standard of cleanliness is so I asked to move resorts. The manager was very understanding and without me even asking, he refunded one night's stay. It really was that bad. My advice, if you're going to stay here, take a GOOD look around with lights on and open windows so you can gauge whether you are comfortable. Between being jet-lagged and entire stays at parks, also trusting Disney cleanliness standards, I stayed 2 nights too long. My second resort was a gem, and super clean. Exactly how Disney is supposed to be.
The Cabins at Disney's Fort Wilderness Resort
The Cabins at Disney's Fort Wilderness Resort
Disneyland Resort, Lake Buena Vista
Price per night from: CAD 736
4.2/5
Very Good
GGuest UserI’m sitting here on my last night and feeling sad, I don’t want to leave. I wanted to write a review because there were so many bad reviews that I was getting a little bummed before I came. First off, do not be afraid of the construction going on. My building was literally right across from it and I barely heard anything or saw anything. Second, everyone keeps talking about how the rooms need updating and I agree to a point. I did not feel my room was dank or worn. It was beautiful. It was clean. We loved it. They cleaned everyday too and even at Animal Kingdom in January we didn’t have that. The Lagoon View is great o highly recommend! We ate at Citricos , and are waiter Giovanni was excellent and the food was fabulous. We were a party of 13 with 8 kids and he handles us with ease. The pools are all great, my kids love them especially the slide pool! The hotel lobby and grounds are beautiful. The location is very good. The monorail makes it easy to go to Magic Kingdom and even going to Epcot didn’t take as long as people on line act like it does! We still totally rope dropped! Bottom line it was a great trip. We were a party of 13 and no one is complaining! Yes it is super expensive. Disney is expensive! Other then that we were really happy and are sad to leave! My only recommendation is when there is an issue and there were a few at check in you go back to throwing lightening lanes at people like the fast passes in the old days! It makes you feel like you are getting some kind of compensation when things aren’t perfect. Just fyi all of our issues were resolved. They were nice about it too!
Disney's Grand Floridian Resort & Spa
Disney's Grand Floridian Resort & Spa
Disneyland Resort, Lake Buena Vista
Price per night from: CAD 850
4.0/5
Very Good
I really wanted to love this resort. I have read good things and needed to try it for myself. There are good points to the resort. The rooms were comfy and clean. I liked the food options. Riding the boat to Disney Springs was a very relaxing experience with great new views of the grounds. Unfortunately they booked us into a building with no water service. No warning was given. I had mentioned during check-in that we were hoping to get a room and get some laundry done so nearby laundry would be great. We couldn't even flush the toilet. When I called customer service to let them know about the water issue they informed me there wasn't a restoration time but the outage would be temporary. I'm sorry - water availability is actually a need - not a nice option to have. They told me I could get my name on a list and be called back if another room became available with water. Uhh... we packed up and went back down to the lobby. When walking into the lobby there was a sign indicating there was a planned electrical outage for the next morning between 1:30 and 5:00 am. Terrific! No water and no electricity! At that point I was beyond upset and emotional. After wasting another 30 minutes waiting they magically found us a room with water. We went and got laundry started and sat by the closest pool. There was a sign off to the side of one of the gates indicating the pool was closed for refurbishment. However there were guests enjoying the pool so we went ahead and sat down to relax for a bit. Then we all get asked to leave the pool -it's a liability to have us in there we were told. Terrific. But don't worry - we were welcome at the other on-site pools. Again - not one word about the closed pool during check-in. It was a trek to the other pools. Multiple reviews and customer service reps described this a small and intimate resort. I did not find that to be the case at all. It is very spread out and has multiple bus stops. If you don't get a room in one of the buildings next to the lobby/restaurants you will be walking quite a ways. Be prepared for that. No elevators - I knew that going in and think you should as well. Overall I understand that all hotels have maintenance issues. It's how the staff handles those issues that makes the difference. Not being upfront and honest with the guests that you're inconveniencing is completely unacceptable to me. This is a staff and guest experience failure. That's not even ok at a lesser brand - definitely not ok at Disney. I have reached out to customer service - no response at all so far.
Disney's Port Orleans Resort - Riverside
Disney's Port Orleans Resort - Riverside
Disneyland Resort, Lake Buena Vista
Price per night from: CAD 321

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