Mercure Kooindah Waters Central Coast

Good place!

Bit run down. Pay top dollar for room and do not receive daily service of rooms. Air conditioning leaked on bed and spat black flakes all over bed

Excellent facilities, room was clean and tidy. Staff were always professional and attentive. Food was lovely. Would stay again.

Loved the room convenient to restaurant and all facilities

Very clean

We were placed into a room on the top floor that was not ventilated at all and therefore was stifling to say the least. I had to ask for them to do something about the air conditioner that was not working. They did place us into a lower floor but it was frustrating to have to ask. We booked dinner at the restaurant through front desk only to have to stand and wait while the staff member tried to work out why we were not booked in and couldn’t provide us with a table. After about 10 minutes she did find us a table but it was unprofessional and unorganised of them to confirm they had booked it but then be told it wasn’t. We were then told we couldn’t have the room for the entire stay and that we would need to move last night so when we packed everything into the car to move rooms we were told last minute at the front desk that we didn’t need to move and that someone should have called us. No one called us or communicated! Either way we won’t be staying at this one again.

Started off well when we were upgraded to a privileged room (rather than climb 32 stairs) who does that? Food was ok not great-definitely not worth the price we paid. Accommodation was a bit dated. Lots of blank walls need some artworks. There was an old Band-Aid on the fresh towel (not something you want to see when you hop out of the shower and open your towel). Air con did not work properly in the bedroom very stuffy. Overall, it was overpriced for what it was. Sorry I will not stay there again and I cannot recommend.