We have stayed at the Steamboat several times and it never disappoints! The cleanliness, staff, customer service, ambiance, pool, outdoor grounds etc is A+ I also want to thank the manager, Sherry. My son left his FAVORITE stuffed animal there and when I called she said she will look for it. Minutes later she called back and said it was turned in! Not only that, she personally is going to the post office within next couple of hours to mail it to me! She is so kind and helpful. Thank you so much!