DoubleTree by Hilton Hotels in Lansing

We chose to be a Hilton Honors as we travel a lot, we booked a room inclusive of breakfast, upon checking in, we were not welcome as a member and breakfast was not discussed, we asked where the breakfast gonna be served, we directed to the location, in the next day we are ready to take breakfast, the staff in the restaurant seems confused, I mentioned that I booked a room with breakfast included, staff told us to go back to the reception to get a voucher, receptionist told me that they do not sell a room with breakfast included, she liked to argue thinking that I am telling a lie so I presented the booking confirmation and mentioned that I booked through Hilton website, so finally she gave me a voucher for 2 adults so I said how about my 2 kids are they not gonna eat?! In the website kids under 5 is free breakfast, then again she argued with me. I felt like im not staying in hilton brand hotel. My point is, this is not my problem that's the company problem, the website is not telling the right information, the hotel is under renovation, their main dining restaurant is a la Carte service not a buffet etc. Staffs are not pleasant, rude, reception staffs are not warm and welcome not supposed to work in the front. Valet people is not too bad, no complain. Hotel is currently renovating that's why it's clean but I don't recommend this hotel. Expensive room rate with breakfast inclusive if you just gonna get a la carte service with just 2 eggs and hard sausage. So no, not to this hotel, I'm not coming back.