GreenTree Inn (Lanzhou West Railway Station) Reviews

Response from Property: Thank you very much！

Response from Property: Dear guest, hello! Thank you very much for your recognition and praise of our hotel! We are extremely honored and happy to know that we upgraded your room for you and that you were satisfied with the upgraded room environment, quietness, location of the hotel and smart health system. Our goal is always to provide every guest with an accommodation experience that exceeds expectations, and your satisfaction is the greatest affirmation of our work. It has always been our pursuit to provide you with a room that is both quiet and comfortable, as well as convenient and intelligent. Lanzhou West Railway Station is an important transportation hub in Lanzhou City, and its surrounding transportation convenience is self-evident. Our hotel is close to Lanzhou West Railway Station, which not only facilitates your travel, but also allows you to enjoy more convenience and comfort during your journey. Thank you again for your visit and praise. Your satisfaction is the driving force for our continuous progress. We look forward to continuing to provide you with high-quality services and experiences in the days to come, and working with you to create more beautiful memories. I wish you all the best and a happy life! Looking forward to serving you again!

Response from Property: Dear guest, thank you very much for choosing our hotel and taking the time to share your stay experience. We are very honored to receive your recognition, especially your praise for the enthusiastic attitude of our service staff. This is the greatest encouragement and affirmation for our team. Regarding the dining environment issues you mentioned, we are deeply sorry for the inconvenience caused to you. We understand that a comfortable, intimate dining environment is critical to enhancing the guest experience. At present, due to some restrictions on hotel facilities, there is indeed a situation where the dining area is relatively compact. We have recorded your feedback as important improvement suggestions and will actively explore solutions, such as optimizing the layout of the dining area, adding temporary dining partitions, etc., in order to provide you with a more satisfactory dining environment in the future. At the same time, we are happy to hear that you are positive about our hotel's location, convenience and safety. Being close to Lanzhou West Railway Station not only facilitates your travel, but also makes our hotel an ideal choice for business travel and family travel. We will continue to maintain and develop these advantages to provide every guest with a more convenient and comfortable accommodation experience. Thank you again for your valuable comments and support! We look forward to having the opportunity to serve you again in the future and letting you experience our hotel's more complete facilities and more considerate services. If you have any other suggestions or needs, please feel free to contact us and we will be happy to help you. I wish you a happy life and all the best!

Response from Property: First of all, we are deeply sorry for your dissatisfaction with your stay this time and sincerely apologize to you. Your feedback is an important reference for us to improve service quality, and we attach great importance to every opinion you have. Regarding the room space issue you mentioned, we understand that each guest's luggage capacity and personal needs are different, and we are deeply sorry for the inconvenience caused to you. We have always been committed to providing guests with a warm and comfortable accommodation environment, but the room design may not fully meet the specific needs of all guests. This is an area that we need to further consider and optimize. As for the cleanliness of the rooms and bathrooms, this is our top priority. We immediately conducted an internal review of this service to ensure our cleaning procedures were strictly followed. At the same time, we will also strengthen the training of our employees to ensure that every service can meet or even exceed guest expectations. We sincerely apologize for the inconvenience this time has caused you and promise to take all necessary measures to prevent a similar situation from happening again. Regarding the issue you mentioned about price not matching value, we understand that price sensitivity is a factor that every guest will consider when choosing accommodation. We are always committed to providing a value-for-money accommodation experience, and we will take this opportunity to re-examine our pricing strategy and service quality to ensure that every guest can experience a value-for-money experience. At the same time, we also very welcome you to share with us your experience with other hotel brands such as All Seasons or Orange Hotel, which will become an important reference for us to improve and enhance service quality. We know that in the highly competitive hotel industry, only by constantly improving ourselves can we win the trust and satisfaction of our guests.

Response from Property: Hello, first of all, thank you very much for choosing GreenTree Inn Lanzhou West Railway Station Hotel. First, regarding the hygiene issues you mentioned, it is indeed our room manager who ignored the details during the ward inspection. After you left the hotel today, we called the customer service to report it. We have checked and sorted out the situation as soon as possible. Thank you for reminding us that we need to strengthen the details. Secondly, except for some rooms in our hotel, which have no windows, there are no rooms with inner windows in the passage. Yesterday you asked When checking in, the front desk staff took into account that you were traveling with your children and their sleeping problems, so they arranged a quiet room for you in the community. The outside of the window is a flat floor, not the passage you mentioned. If you need us The hotel can also take videos to prove itself. Our hotel will not use false room information to check in our guests. We follow the group's rules and regulations and behave accordingly. If you are not satisfied with the first room, we will The staff also solved your problem as soon as possible, but you don't have to use threatening language to treat our staff. You insulted our staff to the point where other guests can't stand it and asked you to speak properly. Thirdly, After you left the store today, in the afternoon, you called Ctrip customer service to complain to us. We called you as soon as possible to express our apology and thank you for your supervision. In the end, we could not contact you by text message. I would like to apologize and thank you. As a service industry, we may not be perfect, but we have been working hard to do our best. We have overlooked the details and we will strengthen them. Thank you for your reminder. It is a small business. You are looking for Customer service requires a compensation plan. We really can only apologize to you. In terms of details, we are not good enough, but we really can't compensate you. If you go out to eat and the food is not to your taste, it is not a reason to compensate you. Finally, please be magnanimous and forgive us for our mistakes in details. We will always serve as a wake-up call and be alert at all times. Thank you and wish you a happy life. Regarding your additional comment, I'm sorry that we can only reply to your second additional comment with this reply. First, what do you understand by the channel window? The reply to you is very clear. We can take a full video to prove that our room type does not have a passage window. Who is confusing right and wrong? Where is the access window in the first room? If you need a hotel, you can take a video to provide evidence. It is your choice who you take to stay in which hotel. While the staff will try their best to meet your needs, please do not kidnap us morally. Customers are indeed our food and clothing parents, but you should have the most The basic qualities are to respect others. It is true that we are in the service industry, but we do not kneel down to make money. If you think you have no problem, then I wish you all the best. The hotel has surveillance. What did you say? You know very well about the windows. The problem has been explained very clearly, so let us explain it one more time. The hotel only has windowless rooms and rooms with outdoor windows. We can provide evidence to see who is confusing right and wrong. We are already great in a highly competitive society, but no matter what At all times, what we must maintain is honesty, kindness, and trustworthiness. Finally, thank you for your supervision and reminder of our health. We will pay more attention to it. I wish you a happy life, thank you.

Response from Property: "Gold cups and silver cups are not as good as the reputation of ordinary people." In the Internet age, good reviews can certainly be regarded as a way of "word of mouth". Sir/Madam, GreenTree Inn firmly believes that hotel service is based on meticulousness and sincerity. Thank you for understanding our sincerity and thank you for your suggestions. We will adopt them and strengthen staff training and services. Please continue as always. Support us*^_^*

Response from Property: "Gold cups and silver cups are not as good as the reputation of ordinary people." In the Internet age, good reviews can certainly be regarded as a way of "word of mouth". Sir/Madam, GreenTree Inn firmly believes that hotel service is based on meticulousness and sincerity. Thank you for understanding our sincerity and thank you for your suggestions. We will adopt them and strengthen staff training and services. Please continue as always. Support us*^_^*

Response from Property: "Gold cups and silver cups are not as good as the reputation of ordinary people." In the Internet age, good reviews can certainly be regarded as a way of "word of mouth". Sir/Madam, GreenTree Inn firmly believes that hotel service is based on meticulousness and sincerity. Thank you for understanding our sincerity and thank you for your suggestions. We will adopt them and strengthen staff training and services. Please continue as always. Support us*^_^*

Response from Property: "Gold cups and silver cups are not as good as the reputation of ordinary people." In the Internet age, good reviews can certainly be regarded as a way of "word of mouth". Sir/Madam, GreenTree Inn firmly believes that hotel service is based on meticulous attention to detail. Thank you for understanding our sincerity. We will strengthen staff training and service. Please support us as always*^_^*

Response from Property: "Gold cups and silver cups are not as good as the reputation of ordinary people." In the Internet age, good reviews can certainly be regarded as a way of "word of mouth". Sir/Madam, GreenTree Inn firmly believes that hotel services are sincere in every detail. Thank you for understanding our sincerity. Please support us as always*^_^*

Response from Property: "Gold cups and silver cups are not as good as the reputation of ordinary people." In the Internet age, good reviews can certainly be regarded as a way of "word of mouth". Sir/Madam, GreenTree Inn firmly believes that hotel service is based on meticulous attention to detail. Thank you for understanding our sincerity. We will strengthen staff training and service. Please support us as always*^_^*

Response from Property: "Gold cups and silver cups are not as good as the reputation of ordinary people." In the Internet age, good reviews can certainly be regarded as a way of "word of mouth". Sir/Madam, GreenTree Inn firmly believes that hotel services are sincere in every detail. Thank you for understanding our sincerity. Please support us as always*^_^*

Response from Property: Dear guests: Thank you for choosing GreenTree Inn Lanzhou West Railway Station Hotel. We are very sorry for the problem that occurred this time. We would like to apologize to you. April is indeed the season for mosquitoes. The hotel has purchased electric mosquito repellent liquid for guests because of express delivery. The problem has not yet arrived at the store, but has now arrived at the store. I hope you can give us a chance to correct it. We will provide good service next time you check in. We look forward to your visit again!