Name: Wanda Vista Lanzhou
Address: 52 North Tianshui Road (Tianshui Bei Lu), Chengguan District, Lanzhou, Gansu, 730010, China, 52 North Tianshui Road (Tianshui Bei Lu), Mainland, China
Rating: 4.8

Guest User

Deluxe King Room

Stayed in Jun 2024

Travel with friends

6 review

4.2/5

Very Good

Posted on Jun 28, 2024

1. We stayed at level 15, the corridor have strong smell of dust. Recommend hotel to deep clean corridor. 2. Room is big, luxurious and comfortable. 3. Staffs service are excellent 4. 前台的天使服务也很好。 5。hotel location was great with mall just beside it.

Response from Property: Dear guest, first of all, thank you for informing us of the problems you encountered during your stay at our hotel. We are very sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies. We will immediately rectify the problems you mentioned, and we hope to have the opportunity to provide you with better service in the near future.

Guest User

Deluxe Twin Room

Stayed in Jul 2024

Family

4 review

4.5/5

Great

Posted on Jul 4, 2024

Clean and well appointed rooms. The pool facilities were enjoyed.

John Michael

Deluxe Double Room (Executive floor)

Stayed in Dec 2023

Solo travelers

3 review

4.2/5

Very Good

Posted on Jan 8, 2024

First visit to Lanzhou and while I enjoyed the city - the hotel was far overpriced (Double Room - Executive Floor). Paying "Shanghai" prices in Lanzhou in Winter just seems crazy. For the price, I was expecting a 5-star experience, which it wasn't. The executive lounge was comfortable, but not well stocked with drinks or snacks. The main lobby has some kind of 'perfume' or fragrance in the air, which was unpleasant. The guest room was excessively warm, even with the windows open. HIGH POINT - Breakfast Buffet was outstanding. And the breakfast staff excellent. Housekeeping staff also very friendly, and helpful.

Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We will keep providing the qualified product and service. About the price and temperature issues we are sorry that your experience did not meet your expectations. please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Welcome to choose our hotel again!

Anonymous User

Superior Deluxe Twin Room

Stayed in Jul 2024

Family

32 review

4.3/5

Very Good

Posted on Jul 16, 2024

The service is not very good, but the other hardware facilities are good, the location is good, the supplies are comfortable, the breakfast is satisfactory, the decoration is grand, it depends on your choice

Original TextTranslated by Google

Response from Property: Dear Mandarin guest, hello, thank you for choosing to stay at the R&F Wanda Vista Lanzhou. We learned from your evaluation that you were not satisfied with your stay due to service problems. We are deeply sorry for this. Providing guests with high-quality services is our consistent pursuit. If you need any help during your stay, please feel free to contact our guest service center. We will provide you with services as soon as possible. We also hope that you will contact us after seeing our reply and inform us of the specific details of this stay so that we can make corresponding rectifications. Finally, thank you again for your comments in your busy schedule. Welcome to stay at the R&F Wanda Vista Lanzhou again. I wish you a happy life!

Guest User

Deluxe Twin Room

Stayed in Jul 2024

Business travelers

47 review

5.0/5

Outstanding

Posted on Jul 2, 2024

This hotel not only has a superior location and convenient transportation, but also has first-class facilities, which makes people feel comfortable. Walking into the guest room, the exquisite decoration and warm layout are eye-catching. The bed is soft and comfortable, which makes me sleep well all night. The service quality of Hotel Lucy is also excellent, and the staff is warm and thoughtful. Whether checking in or checking out, I feel at home.

Original TextTranslated by Google

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. We have tried our best to make you have a memorable and in-depth experience after your arrival at the hotel. We have found the result of our efforts in you. We hope that more guests like you will have the opportunity to know and experience in the future. Thank you again for your kind comments. In the future, we will carry your trust, keep making progress, and be ready to provide every guest with high-quality services. I wish you a happy and successful trip to Lanzhou Wenhua every time. I sincerely look forward to your stay at Lanzhou R&F Wanda Wenhua Hotel again.

Anonymous User

Deluxe King Room

Stayed in Jun 2024

Family

47 review

5.0/5

Outstanding

Posted on Jun 27, 2024

The front desk staff can introduce the nearby snack routes and attractions. There are also power banks for rent nearby. What's more exciting is that the hotel provides disposable items. It can be said that it is very considerate and attentive to girls and guests. Every front desk lady is very good and enthusiastic. It can be said that they are meticulous and have a good service attitude. The hotel service staff is very professional and you can feel their proactive service. They are also very beautiful.

Original TextTranslated by Google

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. We have tried our best to make you have a memorable and in-depth experience after your arrival at the hotel. We have found the result of our efforts in you. We hope that more guests like you will have the opportunity to know and experience in the future. Thank you again for your kind comments. In the future, we will carry your trust, keep making progress, and be ready to provide every guest with high-quality services. I wish you a happy and successful trip to Lanzhou Wenhua every time. I sincerely look forward to your stay at Lanzhou R&F Wanda Wenhua Hotel again.

Meihaodemingyuetian

Deluxe Twin Room

Stayed in Jun 2024

Family

4 review

4.8/5

Amazing

Posted on Jun 17, 2024

The room is quiet and well soundproofed; the mattress and bedding are comfortable and should be of the same brand; the floor is high, the view is good, and it is next to Wanda Plaza, which is convenient; there is a swimming pool and gym with complete facilities and good water quality, which is a luxury five-star standard. The only drawback is that the bottled water in the room is too poor. It’s not Nongfu Spring or Centennial Mountain. It’s the worst Coca-Cola water. It only costs a few cents a bottle, so I’ll deduct points for service.

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Guest User

Deluxe Twin Room

Stayed in May 2024

Family

14 review

5.0/5

Outstanding

Posted on May 28, 2024

When traveling to Qinghai and Gansu, I continued to choose R&F Wanda Vista, which is close to Wanda Plaza. It is very convenient to eat and drink. It is not far from the Yellow River. People who have fitness habits can try to walk around. The Yellow River is very beautiful. Special thanks to the waiters who manage the vehicles and concierge in front of the hotel. They are conscientious when we go in and out. We also had a buffet dinner in the hotel. The environment is comfortable and the dishes are rich. The service staff is still enthusiastic and enthusiastic, giving the guests a good experience. And Xiaodang, thank her for helping to arrange and adjust the room, so that we can stay comfortably in Lanzhou for two days!

Original TextTranslated by Google

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. We have tried our best to make you have a memorable and in-depth experience after your arrival at the hotel. We have found the result of our efforts in you. We hope that more guests like you will have the opportunity to know and experience in the future. Thank you again for your kind comments. In the future, we will carry your trust, keep making progress, and be ready to provide every guest with high-quality services. I wish you a happy and successful trip to Lanzhou Wenhua every time. I sincerely look forward to your stay at Lanzhou R&F Wanda Wenhua Hotel again.

Guest User

Deluxe Twin Room

Stayed in May 2024

Couples

1 review

5.0/5

Outstanding

Posted on May 28, 2024

The moment I opened the door, I felt that I had chosen the right place. It is a style that my boyfriend and I both like. The lady at the front desk was as enthusiastic as ever. She provided a one-stop nanny-like service from booking to check-in. She was considerate, attentive and heartwarming. As expected, young people understand young people the best. (I was really happy to be praised by Miss Koala and asked, "Are you still studying?" Hahahaha!) The room is super tidy, super clean and super comfortable. Miss Koala has considered everything, from contact lens care solution to humidifiers and atmosphere lights, and everything from household items. The decoration style of the room is also fresh and refined, and I am going to learn from it for the decoration of the new house. There is also a mini bar in the room, so you can lean against each other lazily with the person you like and watch the night view of Lanzhou. It is so comfortable! There are so many good places that I haven't mentioned yet! Because I am too lazy... I have been dragging my feet on this good review for a long time. I must give a good review to this hotel

Original TextTranslated by Google

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. We have tried our best to make you have a memorable and in-depth experience after your arrival at the hotel. We have found the result of our efforts in you. We hope that more guests like you will have the opportunity to know and experience in the future. Thank you again for your kind comments. In the future, we will carry your trust, keep making progress, and be ready to provide every guest with high-quality services. I wish you a happy and successful trip to Lanzhou Wenhua every time. I sincerely look forward to your stay at Lanzhou R&F Wanda Wenhua Hotel again.

Guest User

Deluxe Twin Room

Stayed in May 2024

Travel with friends

1 review

5.0/5

Outstanding

Posted on May 27, 2024

I compared several hotels on other apps, and the reviews of this hotel were mixed. I may be a "stubborn person" and I had to find out. I was very satisfied with the service from the concierge opening the car door at the hotel entrance, checking in at the front desk, handling problems at the guest service center, and the housekeeping staff and koala in the lobby. The decoration layout, facilities and equipment of the hotel, and the quality and variety of breakfast are very good. It was an unexpected experience for me! It is so difficult for me, a person with mysophobia, to find an ideal hotel. I really found a treasure. It is very clean and comfortable. The room is very bright and hygienic. The car can be parked downstairs, which is convenient and free. I am super satisfied with the front desk service, which is also very good, and there are guides. I must share it with my friends. I must stay here next time I come. I wish your business is prosperous.

Original TextTranslated by Google

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. We have tried our best to make you have a memorable and in-depth experience after your arrival at the hotel. We have found the result of our efforts in you. We hope that more guests like you will have the opportunity to know and experience in the future. Thank you again for your kind comments. In the future, we will carry your trust, keep making progress, and be ready to provide every guest with high-quality services. I wish you a happy and successful trip to Lanzhou Wenhua every time. I sincerely look forward to your stay at Lanzhou R&F Wanda Wenhua Hotel again.

Guest User

Deluxe Twin Room

Stayed in May 2024

Booked for others

2 review

5.0/5

Outstanding

Posted on May 27, 2024

The service is super good. The ladies on duty at the front desk at different times are all very polite and considerate. Koala at the lobby station speaks gently and patiently helps me point to the elevator. When the takeaway is delivered, there will be a robot to help deliver it. In particular, I left something behind. The lady called to inform me and helped to send it back. The environment is great, the indoor environment is very design-oriented, and there are beautiful ornaments and flowers under the stairs in the front hall. The transportation is convenient, there is a bus stop outside, and the room also makes people feel warm. It is a very cost-effective hotel. The room is very clean and the service is enthusiastic. The attitude is very friendly, the service is also very good, and to be honest, the room is very good. It is clean and tidy when you enter the house. The room decoration style is very good. It is very comfortable and warm to live in, just like at home. Every layout can feel the care of the housekeeper cleaning. Because of special reasons, I temporarily live outside. This stay is the most comfortable one. The most important thing is that parking is convenient and it is convenient to enter and exit. I strongly recommend Lanzhou R&F Wanda Vista Hotel. I didn't expect to have such a tasteful homestay in Luoyang. It's rare to encounter a five-star hotel with such details. I love it. Next time I come here to play, I'll still come here!

Original TextTranslated by Google

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. We have tried our best to make you have a memorable and in-depth experience after your arrival at the hotel. We have found the result of our efforts in you. We hope that more guests like you will have the opportunity to know and experience in the future. Thank you again for your kind comments. In the future, we will carry your trust, keep making progress, and be ready to provide every guest with high-quality services. I wish you a happy and successful trip to Lanzhou Wenhua every time. I sincerely look forward to your stay at Lanzhou R&F Wanda Wenhua Hotel again.

Tao🍑zhiyaoyao

Deluxe King Room

Stayed in May 2024

Business travelers

56 review

5.0/5

Outstanding

Posted on May 23, 2024

I am an old fan of Wanda Cultural Hotel. The hotel service is very user-friendly, clean, luxurious and grand. The room space is very high, which is in line with the old Chinese saying "rich and powerful". Parking, shopping and travel are also convenient. The room decoration has many Dunhuang elements, such as the murals are mostly the smart ribbons of Dunhuang flying fairies. The restaurant also has a very rich variety of breakfast. The staff is very qualified and professional. They always consider the guests and upgraded my room type. Thank you very much. Next time I come to Lanzhou, I will stay in the high-end, atmospheric, upscale and clean Wanda Wenhua Hotel. I didn't see Sun Yu this time in Lanzhou, which is a pity.

Original TextTranslated by Google

6/9

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. We have tried our best to make you have a memorable and in-depth experience after your arrival at the hotel. We have found the result of our efforts in you. We hope that more guests like you will have the opportunity to know and experience in the future. Thank you again for your kind comments. In the future, we will carry your trust, keep making progress, and be ready to provide every guest with high-quality services. I wish you a happy and successful trip to Lanzhou Wenhua every time. I sincerely look forward to your stay at Lanzhou R&F Wanda Wenhua Hotel again.

Anonymous User

Deluxe Double Room (Executive floor)

Stayed in May 2024

Travel with friends

4 review

5.0/5

Outstanding

Posted on May 21, 2024

Very good hotel. A bottle of mineral water was given when checking in. The room is large, well-lit, bright, and fully equipped. The front desk service is very good. The breakfast is also great. There is free parking. It is very convenient to travel. I highly recommend it. I like it as soon as I enter the lobby. The room is warm and bright, with a lounge chair, clean and sanitary. You can see Yantan Park opposite the hotel. It is very close to Zhongshan Bridge and Wanda Plaza Valley. After a tiring day of climbing Lanshan Mountain, I took a hot shower and went to the laundry room on the first floor to wash and dry clothes. Dinner was directly on the first floor. The taste was delicious and I had a good sleep. I had a full breakfast on the first floor the next morning. It was super comfortable. The children were reluctant to leave. They said they would stay here next time. Every staff member in the hotel was warm and thoughtful. Koala treated guests like family. When we checked in, we felt like home. We also gave gifts when we left the hotel. Thank you for the hotel! I will recommend it to my family and friends and look forward to coming again next time.

Original TextTranslated by Google

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. We have tried our best to make you have a memorable and in-depth experience after your arrival at the hotel. We have found the result of our efforts in you. We hope that more guests like you will have the opportunity to know and experience in the future. Thank you again for your kind comments. In the future, we will carry your trust, keep making progress, and be ready to provide every guest with high-quality services. I wish you a happy and successful trip to Lanzhou Wenhua every time. I sincerely look forward to your stay at Lanzhou R&F Wanda Wenhua Hotel again.

Qinaideguangguang

Deluxe King Room

Stayed in May 2024

Solo travelers

18 review

5.0/5

Outstanding

Posted on May 20, 2024

I liked it as soon as I entered the lobby. The room was warm, bright, clean and sanitary. Yantan Park can be seen opposite the hotel, and it is very close to Wanda Plaza. After a tiring day of climbing Lanshan Mountain, I took a hot shower and had dinner directly on the first floor. The taste was delicious. It was the first full meal for the children since they came to Wanda Vista Hotel. I had a good sleep and had a full breakfast on the first floor the next morning. It was super comfortable. The children didn't want to leave and said they would stay here next time. Every staff member of the hotel was warm and thoughtful, especially Koala who treated guests like family. When we checked in, we felt at home. We were warmly received by the front desk when we checked out. Thank you! I will recommend it to my family and friends and look forward to coming again next time.

Original TextTranslated by Google

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. We have tried our best to make you have a memorable and in-depth experience after your arrival at the hotel. We have found the result of our efforts in you. We hope that more guests like you will have the opportunity to know and experience in the future. Thank you again for your kind comments. In the future, we will carry your trust, keep making progress, and be ready to provide every guest with high-quality services. I wish you a happy and successful trip to Lanzhou Wenhua every time. I sincerely look forward to your stay at Lanzhou R&F Wanda Wenhua Hotel again.

Anonymous User

Deluxe Twin Room

Stayed in May 2024

Business travelers

2 review

5.0/5

Outstanding

Posted on May 21, 2024

This hotel left a deep impression on me. From check-in to check-out, every step is full of comfort and convenience. First of all, the appearance of the hotel is eye-catching. The architectural design is unique, full of modernity, and at the same time incorporates local cultural elements. The whole hotel looks grand and elegant. Entering the lobby, I was attracted by the luxury and spaciousness here. The staff Jodie is warm and friendly, attentive and thoughtful, making me feel the warmth of home. The layout in the room surprised me even more. The space is spacious and the layout is simple but exquisite. The bed is soft and comfortable, and the sleep quality is extremely high. The bathroom is fully equipped and clean. In addition, the hotel also provides free Internet services, so that I can keep in touch with the outside world at any time. The service of the hotel is impeccable. Whether it is the food in the restaurant or the service in the guest room, it reflects professionalism and care. The hotel also provides a wealth of entertainment facilities, such as gyms, swimming pools, etc., so that I can maintain a healthy lifestyle during my trip. In general, this hotel, whether it is hardware facilities or software services, makes me very satisfied. I strongly recommend this hotel to travelers who pursue high-quality life. Here, you can not only enjoy a comfortable accommodation environment, but also feel the enthusiasm and professionalism of the hotel staff. This was an unforgettable stay and I would not hesitate to stay here again.

Original TextTranslated by Google

Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. We have tried our best to make you have a memorable and in-depth experience after your arrival at the hotel. We have found the result of our efforts in you. We hope that more guests like you will have the opportunity to know and experience in the future. Thank you again for your kind comments. In the future, we will carry your trust, keep making progress, and be ready to provide every guest with high-quality services. I wish you a happy and successful trip to Lanzhou Wenhua every time. I sincerely look forward to your stay at Lanzhou R&F Wanda Wenhua Hotel again.

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