43-1 East Anning Road (Anning Dong Lu), Anning District, Lanzhou, Gansu, ChinaView Hotel Details
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Hampton by Hilton Lanzhou Qilihe Bridge Guest Reviews
4.6/5
Very Good
1939 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(1939)
Positive reviews(1898)
Reviews with photos/video(246)
Friendly front desk staff(284)
Delicious breakfast(251)
Classy environment(139)
Loved the view(82)
Easy to get around(82)
Would stay again(77)
Convenient parking(62)
TV was average(34)
Negative reviews(41)
Arman
Cozy Room (2 Beds)
Stayed in Mar 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Mar 20, 2024
Big spacious hotel, nice breakfast and friendly staff.
Response from Property: A warm life, a gentle person. May all goodness come to you as expected. Thank you so much for choosing to stay at our branch and for your kind review! Your satisfaction is our best confirmation and motivation. Huanxiaopeng is committed to providing you with a friendly and attentive stay experience. We sincerely look forward to your return!
Hayat 1994
Superior Room (Double bed)
Stayed in Mar 2024
Business travelers
36 review
4.5/5
Great
Posted on Mar 31, 2024
Stuff very friendly. And good location.
Response from Property: Thank you for your trust and recognition. I think you are also very good. You are handsome and talented, and you will be able to do it at noon. It's great. I look forward to your next opportunity to visit Lanzhou, and I wish you all the best on your trip to Guangzhou today.
FRANCOIS JEAN-MARIE GERARD
Superior Room (Double bed)
Stayed in Jun 2022
Travel with friends
16 review
5.0/5
Outstanding
Posted on Jul 29, 2022
Perfect location, very clean. The beds are Comfortables. .
Response from Property: Yoho~ dear friend, thank you very much for your recognition and support for us, and I am very happy to be able to accompany you to spend a good time~~ a beautiful encounter, let us become friends with each other, we have a limited time , Doing infinite preparations for friends, just for a faint smile or a nod of approval when friends see everything we have carefully prepared, good times are always short, and sincerely look forward to seeing you again. When you come, remember to have our good friends~~——Remember your little Hampton
Lulu2020
Superior Room (Double bed)
Stayed in Jan 2022
Solo travelers
8 review
5.0/5
Outstanding
Posted on Feb 1, 2022
I just spent one night at the hotel, and the staff was very, very helpful. Thanks again to Shi Yanyan and Shengnan at the reception desk for their help ! Also, breakfast is very good & rooms are great.
Response from Property: 呦吼~親愛的朋友,非常開心能夠陪伴您度過一段美好的時光,更感謝您對我們的認可,有了您的陪伴,歡小朋內心滿滿的幸福感哦~您的認可和微笑,是我們諸多努力最大的收穫和繼續前進的動力,希望在您今後的出行選擇中,永遠都會有歡小朋的身影,並誠摯邀請您參與我們未來的成長計劃,共同見證希爾頓歡朋的點點滴滴……最後歡小朋攜酒店全體員工祝您和您的家人,2022,闔家幸福、平安喜樂、吉祥如意、虎虎生威!——真誠並愉悦的歡小朋
Guest User
Superior Room (Double bed)
Stayed in Jun 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 13, 2023
nice nice
Response from Property: Huan Xiaopeng's dearest friend, I am very happy to spend a good time with you, and thank you very much for your recognition of us; a wonderful encounter made us friends with each other, and we have a limited time , making unlimited preparations for our friends, just for the faint smile or approving nod of our friends when they see everything we have prepared carefully. The good time is always short, and I sincerely look forward to seeing you again Come, remember to have good friends like us~~——Remember your Huan Xiaopeng
Aoligeidashuai
Superior Room (Double bed)
Stayed in Jan 2024
Business travelers
7 review
4.7/5
Amazing
Posted on Jan 21, 2024
Many kinds of breakfast
The room has water, coffee, and tea. The facilities and environment are consistent with the promotional pictures, and the internal sound insulation is good.
Staff attitude is very good
I can't watch the TV.
The room door is not well soundproofed, you can hear people talking outside the door
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Response from Property: To the world, you are one person; but to Huan Xiaopeng, you are Xiaopeng's whole world. Woohoo~ I failed to get your 5-point praise. Huan Xiaopeng felt very guilty and immediately went to the corner to think about his fault! If you are satisfied with Huan Xiaopeng's service, please remember to give us a five-point praise next time! Xiaopeng will definitely write down your preferences in a notebook, and will definitely arrange a high-quality, quiet and comfortable room for you next time. Thank you very much for your valuable opinions and silent support for Huan Xiaopeng. We look forward to seeing you again. Come! wish you a happy life
Tutubuaichitianshi
Superior Room (Double bed)
Stayed in Nov 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 12, 2023
The pillows in the room are very comfortable. I prefer low pillows. The hotel has complete facilities and is very clean. Xiaoting, the front desk lady, served us during check-in and check-out. The service was very considerate and friendly, and she even gave us a cute keychain when we checked out. The breakfast was rich and all the staff were very friendly. It was a very comfortable stay. I will choose this hotel again if I come to Lanzhou in the future. (Work clothes are also very cute)
Original TextTranslated by Google
Response from Property: Wow, it’s so exciting to receive such recognition from you when we meet for the first time. Your recognition is our greatest support and encouragement. It is our greatest pursuit to bring you a wonderful and unforgettable stay experience. We are grateful for meeting you and for recognizing you. Your every word of comment is like sunshine, warming our hearts and illuminating the way forward. Service and quality are our unremitting pursuit~Huan Xiaopeng looks forward to having you come home again.
AlohaBernie
Superior Room (Double bed)
Stayed in Aug 2023
Family
50 review
5.0/5
Outstanding
Posted on Aug 14, 2023
The staff Katsuo and Xiao Shi are very enthusiastic. We arrived very late, and the check-in process was still smooth. They even upgraded the room. Not only did they prepare children's toiletries, but they also gave small stickers to the children. The six-year-old child had nothing to say about this. resistance. The coffee for breakfast is good, and it is necessary for travel and endurance. I also prepared a small gift when I checked out, which is very thoughtful. The location is also very convenient, and the staff in the parking lot are also very responsible, helping us find a suitable parking space accurately even when we arrived very late.
Original TextTranslated by Google
Response from Property: Wow, meeting for the first time and getting such affirmation from you is really exciting. Your recognition is our greatest support and encouragement. It is our greatest pursuit to bring you a beautiful and unforgettable stay experience. We are grateful for meeting and recognition. Your word-by-word comments are like sunshine, warming our hearts and illuminating the way forward. Service and quality are our relentless pursuit~ Huan Xiaopeng looks forward to your coming home again.
Haoduoyu2022
Superior Room (Double bed)
Stayed in Jul 2023
Other
1 review
1.7/5
Posted on Jul 28, 2023
I didn't want to comment at first, but the hotel called me twice to ask me about my experience, so it's hard for me to comment. The facilities are old, the TV in my room is damaged, and the shower in the bathroom has less water, but the washbasin has a lot of water. You can see the Yellow River, the breakfast is average, and the coffee is okay. Of course, I booked a cheap double bed room, so the main reason why the hotel is not good is that I am too poor to book a higher-level room.
Original TextTranslated by Google
Response from Property: Woooo~~~ It's all my fault that Huan Xiaopeng failed to provide the little master with a comfortable and satisfying sleeping environment, and I was thinking about it... I didn't hear the little master's evaluation when I called you back , Xiaopeng is so sad at the moment. Xiaopeng must solve all the problems you have reported in time, adjust and improve your own deficiencies, strive to make yourself better and better, and provide a more comfortable and warm resting environment for distant friends. Thank you for your understanding and tolerance, and give the children a chance to grow up. I wish you a bright future and all the best.
Guest User
Deluxe Room - River-View (Double Bed)
Stayed in Jul 2023
Family
3 review
5.0/5
Outstanding
Posted on Jul 28, 2023
The room arrangement is very good, and our requirements are extremely subtle, especially Xiaoxue and Leilei at the front desk, who are very active and serious, and must be praised. This kind of service is a little caring on the road! The breakfast is very good, my little brother thoughtfully gave the child a gift, the river view room is very friendly to Lanzhou! The last one is a little girl who loves to laugh!
Original TextTranslated by Google
6/7
Response from Property: Wow wow ~ today's happiness is given by the warm, kind, and heart-warming little master, thank you so much. Thank you for your support and encouragement, which makes Huan Xiaopeng more motivated to do a good job. It is our honor to be able to help you, and we will do our best to do it well. The world is vast, I wish you sparkle, and miss you little friends.
Anonymous User
Deluxe Room - River-View (Double Bed)
Stayed in Jul 2023
Family
20 review
1.0/5
Posted on Jul 23, 2023
It's not as good as a cheap chain hotel. When you see high-score reviews, you can remember several front desk names, and you can understand why the scores are still so high. All the effort has been used in these methods. There is a pillar outside the luxurious river view window. The room is extremely small and not square. It is seriously inconsistent with the marked area. The sanitation is very poor. There are various splashes in the bathroom. When the water hit, the ceiling was patched with plastic. Fortunately, a basin was placed on the ground to catch the leak, but it still flowed all over the floor.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hampton by Hilton Lanzhou Qilihe Bridge. Huan Xiaopeng is very sorry that I failed to give you a perfect check-in experience, and decided to punish myself for three days and three nights~ I am really sorry that this stay did not meet your expectations. Huan Xiaopeng attaches great importance to your feedback, and has notified the relevant departments to solve it as soon as possible and feedback it to the management. We must listen to your suggestions carefully, adjust and improve our own deficiencies in time, and strive to make ourselves better and better. Well, provide a more comfortable and warm resting environment for friends who are far away. Thank you for your understanding and tolerance, and give the children a chance to grow up. I wish you a bright future and all the best.
Qixiashanfang
Superior River-view Twin Room
Stayed in Jul 2023
Family
22 review
5.0/5
Outstanding
Posted on Jul 22, 2023
We arrived at the hotel at 12.40 a.m. because we were 4.5 hours late. The security guard at the parking lot carefully asked if there were guests staying at the hotel, and carefully arranged the parking. Xiaoting, Lei Lei, and a gentleman at the front desk greeted us with smiles and checked in enthusiastically. Inform the location of the breakfast, actively and carefully prepared slippers and toothbrushes for the children. Although the room is a bit small, it is clean and the layout is very good. I have a small suggestion, the basin faucet should be replaced. This stay experience is good,
Original TextTranslated by Google
Response from Property: Wow wow ~ today's happiness is given by the warm, kind, and heart-warming little master, thank you so much. Thank you for your support and encouragement, which makes Huan Xiaopeng more motivated to do a good job. We will do our best to do well. The world is vast, I wish you sparkle, and miss you little friends.
Guest User
Deluxe Room - River-View (Double Bed)
Stayed in Jul 2023
Family
2 review
3.5/5
Posted on Jul 21, 2023
Service: The service at the front desk of the hotel is not bad, Katsuo and Xiaoqiao are very patient, and the express delivery from the hotel to the home is also arranged properly. There is also a tall boy with short hair and bangs who wears glasses. I don’t remember the name, but he is very enthusiastic. He introduced the surrounding food and the route to the night market, which is also very nice.
Facilities: The hotel is relatively old, the room is relatively small, you can see the Yellow River, the bathroom is separated from the wet and dry, the sound insulation of the room is relatively poor, the sound of closing the door of the next room and cleaning the carpet in the morning can be heard clearly. The breakfast buffet is very average.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hampton by Hilton Lanzhou Qilihe Bridge. Huan Xiaopeng is very sorry that I failed to give you a perfect check-in experience, and decided to punish myself for three days and three nights~ I am really sorry that this stay did not meet your expectations. Huan Xiaopeng attaches great importance to your feedback, and has notified the relevant departments to solve it as soon as possible and feedback it to the management. We must listen to your suggestions carefully, adjust and improve our own deficiencies in time, and strive to make ourselves better and better. Well, provide a more comfortable and warm resting environment for friends who are far away. Thank you for your understanding and tolerance, and give the children a chance to grow up. I wish you a bright future and all the best.
M-aspirin-R
Superior Room (Double bed)
Stayed in Mar 2023
Solo travelers
42 review
5.0/5
Outstanding
Posted on Mar 28, 2023
The hotel is great, you can see the Yellow River, the room is very clean, there are many varieties of breakfast and it is a restaurant with a river view, especially the service is better than that of a five-star hotel, Xiao Wang and Katsuo at the front desk are very enthusiastic, every time Every time, I greet each other with a smile and say hello warmly.
Original TextTranslated by Google
Response from Property: Hello~~~Dearest friend of Xiaopeng, I am very happy to spend a good time with you~~~ [Hilton Worldwide] has the largest number of hotels among its hotel brands, and is positioned as a mid-end business chain hotel brand , The room design concept is modern and minimalist, simple but not simple, reflecting the humanized design concept everywhere. It aims to provide a cost-effective and high-quality stay experience for the majority of business travel elites and parent-child families. A wonderful encounter made us friends with each other. In the limited time, we are making infinite preparations for our friends, just for the faint smile or approval of our friends when they see everything we have carefully prepared. Nod your head, good times are always short, sincerely look forward to your coming again, my friend, remember to have good friends like us~~——Han Xiaopeng dancing and dancing
Response from Property: 尊敬的賓客:您好!非常感謝您選擇我們蘭州七里河大橋希爾頓歡朋酒店並給予詳細的反饋。對於您在入住期間遇到的問題,我們深表歉意。首先,很高興您對酒店的地段交通和窗景給予了高度評價。關於交通便捷性,我們會持續關注網上叫車的情況,也會向相關部門反映出租車挑活不來接的問題,努力為您和其他賓客提供更好的出行體驗。對於門窗隔音一般的問題,我們會盡快安排專業人員進行檢查和改善,確保您在未來的入住中能夠享受更加安靜的環境。聽到隔壁關門和樓下秦腔確實會影響您的休息,我們會採取措施進行優化。關於空調温度調節效果,很高興能滿足您的需求。雖然電視不能正常觀看給您帶來了不便,但我們及時送上飲料作為補償,希望能得到您的諒解。早餐方面,我們會重視您提出的味道一般的問題,與餐飲團隊進行溝通,努力提升菜品的口味,讓您在享用早餐時更加滿意。對於衞生間的問題,我們會立即安排維修人員對蓮蓬頭角度進行調整,並檢查門的密封效果,確保在您下次入住時不會再出現洗完澡整個衞生間都是水的情況。同時,對於馬桶圈的清潔問題,我們會加強客房清潔管理,嚴格按照清潔標準進行操作,確保每一個房間都乾淨整潔,為您提供舒適的居住環境。關於客房服務人員的不當行為,我們再次向您表示深深的歉意。我們會加強對員工的培訓,嚴格按照操作流程進行服務,確保類似的情況不再發生。我們非常理解您當時的感受,也希望您能給我們一個機會,讓我們在未來的服務中為您彌補這次的不愉快。再次感謝您的反饋,我們期待您的下次光臨,讓我們有機會為您提供更加完美的住宿體驗。祝您生活愉快!