Mercure Lanzhou Zhengning Road Hotel Reviews
Mercure Lanzhou Zhengning Road Hotel
No. 11 Yongchang Road, Chengguan District, Lanzhou City, Gansu Province, China, Chengguan District, Lanzhou, Gansu, ChinaView Hotel Details
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Mercure Lanzhou Zhengning Road Hotel Guest Reviews
4.8/5
Excellent
2709 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2709)
Positive reviews(2690)
Reviews with photos/video(398)
Near shopping area(292)
Delicious breakfast(288)
Convenient for shopping(246)
Friendly front desk staff(217)
Large rooms(134)
Would stay again(93)
Has rooms for families(12)
Awesome gym(10)
Negative reviews(19)
YOKE KWAI
Family Room
Stayed in Jun 2024
Family
24 review
Outstanding
Posted on Jul 5, 2024
Another wonderful experience at Mercure, but this time is at Lanzhou. The hotel is nice and in a great location, very close to the Zhengning road night market, and there are many restaurants downstairs. The room is clean and spacious and equipped with a smart toilet. The breakfast is rich, and the beef noddles are delicious. Friendly front desk service. Highly recommended.
Response from Property: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Cammienoodle
Superior Double Room
Stayed in Apr 2024
Couples
8 review
Outstanding
Posted on Apr 18, 2024
Excellent location and a beautiful room! The amenities were all well kept and the place was close to lots of food, shopping and a nice stroll down to the river for sightseeing. The noodles at the breakfast bar were incredible! Don’t skip them. I’d recommend anyone visiting Lanzhou to stay here.
Response from Property: Hello! Thank you for choosing Mercure Hotel. No matter how much advertising there is, it is not as good as word of mouth. We always attach great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Lanzhou easy, pleasant and smooth. We look forward to your visit again to experience the different style of Mercure. Wish you all the best.
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Couples
1 review
Outstanding
Posted on Jan 2, 2024
Good location, near walking street and many tourist attractions , Staff is very nice and good service, very nice room.
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Family
13 review
Outstanding
Posted on Dec 23, 2023
Another wonderful experience at Mercure, but this time is at Lanzhou. The hotel chain is very consistent internationally, high standard, quality service, good smell, nice lighting, and great location. This one is 1 min walk away from the famous night market, and 10 kuai taxi ride to the most tourist attractions, and main train station. The breakfast provided is free and delicious. They can host foreign passport holders. Recommend!
Remi L.
Suite
Stayed in Jun 2024
Couples
14 review
Outstanding
Posted on Jun 28, 2024
Staff is friendly and the room are clean. I recommend.
Guest User
Deluxe Double Room
Stayed in Jul 2023
Solo travelers
24 review
Posted on Jul 9, 2023
It was pretty terrible. While I didn't expect any staff to speak English (welcome to China!), I didn't expect the receptionist to lose the registration slip out of my passport and blame me for it; even though he found it in the room with the photocopier beyond my reach!
Bed was OK but AC was non-existent and it made for a sleepless night. Mercure should be ashamed of themselves. I no longer trust this company.
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the details, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience when you next stay, and we sincerely invite you to come again.
IN GI
Superior Room (2 beds)
Stayed in May 2024
Couples
5 review
Outstanding
Posted on May 15, 2024
Excellent!
Denis
Deluxe Double Room
Stayed in Oct 2021
Other
45 review
Outstanding
Posted on Oct 8, 2021
Very new hotel. All the facilities and rooms are very fresh. Good service and location. Good price to quality option in Lanzhou.
Guest User
Superior Double Room
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Jul 30, 2024
When I took my kids to Lanzhou for the holidays, I chose this Mercure Hotel. It was clean and quiet, and the service was good. The enthusiasm and honesty of the people of Lanzhou were fully reflected. It is very close to Zhongshan Bridge (locals say it is near the water tower), which is convenient for walking. The nearby 🈶 Jinmai beef noodles are delicious😋. I recommend everyone to choose Mercure Hotel when they come to Lanzhou, of course, Mercure Zhengning Road Hotel.
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Response from Property: We are glad that you and your friends had a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!
Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Friends
2 review
Outstanding
Posted on Jul 29, 2024
It was a very good accommodation experience. We were upgraded to a family room when we checked in. It was clean and soundproof. We were given a fruit plate and a buffet breakfast for two consecutive days. The front desk staff were very enthusiastic. There were free three-soaked plum soup and sweet mash in the lobby, and robots delivered food. The location is very good, very close to Zhengning Road and Dazhongxiang Night Market. I will stay there next time and recommend it to my friends.
Original TextTranslated by Google
Response from Property: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Suite
Stayed in Jul 2024
Family
7 review
Outstanding
Posted on Jul 28, 2024
We chose a deluxe suite, which is spacious and the kids have their own space. Before choosing this hotel, we compared it with a Mercure in another area, and it turned out to be the right choice. It is about 300 meters away from the number one snack street in Lanzhou, Zhengning Road, and you can get there by turning left at an intersection; it is 600 meters away from the Nanguan National Customs Street, and you can get there after two or three turns. It is also two or three kilometers away from the Gansu Provincial Museum and the Zhongshan Bridge of the Yellow River. In short, it is very convenient to travel with children and the elderly!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for coming back! Ba Jin said, "Beautiful and warm things are deep in memory." Memory is warmth, warmth is memory. The world has changed, but the warmth in memory remains unchanged. I hope that Mercure will be the eternal warmth in your memory! Welcome to come back often! Wish you: well!
Guest User
Superior Double Room
Stayed in Jul 2024
Solo travelers
5 review
Outstanding
Posted on Jul 22, 2024
Facilities: relatively new
Sanitation: clean
Environment: close to Xiguan Cross, convenient for eating, drinking and entertainment
Service: very good, helped me upgrade and handle late check-out
For business trips and travel, choose Huazhu Club, which is more reliable and comfortable
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for coming back! Ba Jin said, "Beautiful and warm things are deep in memory." Memory is warmth, warmth is memory. The world has changed, but the warmth in memory remains unchanged. I hope that Mercure will be the eternal warmth in your memory! Welcome to come back often! Wish you: well!
Anonymous User
Family Room
Stayed in Jul 2024
Family
16 review
Outstanding
Posted on Jul 22, 2024
The family room is large and well-planned. It is very close to the snack street on Zhengning Road and is located in a busy area. However, parking is inconvenient. The hotel front desk actively coordinated with other parking lots, which is not bad. The service upgrade gave us a complimentary breakfast. It tasted good.
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Suite
Stayed in Jul 2024
Family
5 review
Outstanding
Posted on Jul 20, 2024
The room facilities are very good. We booked late and didn't get a family room, but we booked a suite, which is very convenient for adding an extra bed. The hotel front desk service is very good. Parking is difficult, but the front desk gave us a free breakfast upon application. The hotel is in a good location, very close to the snack street, and it only takes 5-6 minutes to ride a bike to the Yellow River Bridge, which is very convenient
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your meticulous description, we can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Anonymous User
Superior Room (2 beds)
Stayed in Jul 2024
Family
Outstanding
Posted on Jul 17, 2024
Although I was a little unhappy about the parking problem when I first arrived, it was quickly resolved. Parking on the roadside is charged. When checking in, the lady took the initiative to help us upgrade the room type and also helped us apply for reimbursement for the roadside parking spot. She also gave the children exclusive utensils, which was very thoughtful. Except for the fact that there is no exclusive parking lot. The location and facilities of this hotel are great, and it is also close to the night market. Since I didn't book breakfast, I wanted to eat beef noodles, and the lady also gave me suggestions. It was really delicious the next day. Special thanks to the lady in the picture below.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
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