Vivien's Hotel

Vivien's Hotel Reviews

Vivien's Hotel

7XX7+4GC, Maximo V. Patalinghug Jr. Avenue, Lapu-Lapu City, Cebu, 6000, PhilippinesView Hotel Details
Vivien's Hotel
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Vivien's Hotel Guest Reviews

4.3/5
Very Good
188 review
Verified reviews
Location4.4
Amenities4.0
Service4.4
Cleanliness4.4
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All reviews(188)
Positive reviews(182)
Reviews with photos/video(60)
Great service(64)
Close to airport(41)
Offers pick-up/drop-offs(32)
Convenient location(32)
Easy to get around(26)
Great value for money(13)
Delicious breakfast(6)
Comfortable bed(5)
Negative reviews(6)
Guest User
Superior Queen Room
Stayed in Aug 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Very clean place. Door men and hotel staff were extremely helpful and kind. Girl at check in was hard to communicate with, but got checked in ok. Room was very small, with small window. Food was good but portions changed every order. Breakfast buffet is good if you want cold eggs and typical Philippine selection. Thank God for the toast and watermelon.
Anonymous User
Superior Queen Room
Stayed in Jul 2024
Couples
5 review
4.5/5
Great
Posted on Jul 31, 2024
The place was nice and location is quite near to the airport, but it would be better if the tv signal is consistently working.
PrincessMichelle
Superior Queen Room
Stayed in Jul 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Sep 17, 2024
I had such an enjoyable stay at Vivien’s Hotel during my 2-day, 1-night layover in Cebu City. The location was perfect, just minutes from the airport, which made my travel so much easier. My room was clean, cozy, and a great place to relax after a long day. What really made the stay special was the staff—they were incredibly friendly and attentive, always going out of their way to make sure I had everything I needed. I also loved the smooth airport pick-up and drop-off service—it took all the stress out of getting around. The only con is that there’s no lift. So, if you have trouble taking the stairs, I recommend informing the management in advance so they can book you on a lower floor. Overall, I thoroughly enjoyed my short stay at Vivien’s Hotel and would definitely recommend it to anyone visiting Cebu, especially for a comfortable and convenient layover!
Guest User
Superior Queen Room
Stayed in Feb 2024
Solo travelers
11 review
4.0/5
Very Good
Posted on Feb 22, 2024
Great location with a mall including fantastic supermarket for Filipino souvenirs like unusual Tang flavours etc. Hotel is comfortable though toilet doesn't have a bidet.
Response from Property: Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel
Krisker348
Superior Queen Room
Stayed in Jan 2024
Couples
4 review
5.0/5
Outstanding
Posted on Feb 2, 2024
They have a free shuttle for airport pick up and drop off .. They're quick to respond to your request.. Nice people..
Response from Property: Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel
Levi Ian
Superior Queen Room
Stayed in Jun 2024
Couples
1 review
4.0/5
Very Good
Posted on Jun 24, 2024
Decent hotel, can improve cleanliness in cleaning walls from dust. Overall just worth the price paid for.
Response from Property: Dear Mr./Ms. Levi Ian,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserveAlso please rest assured that we have recorded the other issues and duly forwarded them to the concerned department to improve our service for your future visits.Thank you for giving us this proverbial pat on the back, you made our day!We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel
Lin Yu
Superior Queen Room
Stayed in May 2024
Couples
13 review
4.5/5
Great
Posted on May 4, 2024
We picked this hotel because of its proximity to the airport and since it offers a free shuttle starting at 3 am (it leaves on the hour, every hour). The room itself is basic but as described & clean. It was a nice surprise to find the hotel is located really close to a coffee shop, a 7’11 and food options though (on a very busy street).
Response from Property: Dear Mr./Ms. Lin Yu,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel
Fredrik Roland
Superior Queen Room
Stayed in Sep 2024
Solo travelers
25 review
4.5/5
Great
Posted on Sep 16, 2024
Very good hotel for what it costs close to the airport
Guest User
Superior Double/Twin Room - Leisure Stay
Stayed in May 2024
Solo travelers
16 review
4.0/5
Very Good
Posted on Jun 5, 2024
The room was clean and location, on a busy street but good. Staff were very helpful.
Response from Property: Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel
Guest User
Superior Queen Room
Stayed in Feb 2024
Couples
14 review
5.0/5
Outstanding
Posted on Feb 26, 2024
Probably one of the best hotels we stayed at on our trip. Close to the airport and transfers available (make sure to book the night before). Beds are comfortable and room had all the amenities needed. Across the road from lots of restaurants.
Response from Property: Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel
Guest User
Superior Twin Room
Stayed in Feb 2024
Travel with friends
21 review
3.5/5
Posted on Feb 19, 2024
This is a great location if you are coming into the cebu from the airport late at night, the only negative thing was that there was loud roosters so by the time we were falling asleep they started crowing .
Response from Property: Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel
Fungchoila
Superior Queen Room
Stayed in Dec 2023
Solo travelers
16 review
4.0/5
Very Good
Posted on Jan 23, 2024
It was my Cebu stop over as my next flight was early morning. The place is clean. Hot and cold shower was working. There is a service van to the airport for free. Very much recommended!
Response from Property: Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel
Guest User
Superior Twin Room
Stayed in Dec 2023
Travel with friends
6 review
3.2/5
Posted on Jan 9, 2024
If you want to spend time at the beach it's not good choice. There was a cock who was crowing all first night. Use Grab to call the taxi.
Response from Property: Dear Valued Guest,Greetings from Vivien's Hotel!Thank you for sparing your valuable time writing us a comment. We are saddened to hear about your experience staying with us and for that would like to, on behalf of the team, apologize to you for failing to fulfill your requirements and expectations.We wish to address the matter of chicken noises that may have inconvenienced your stay. Please understand that we are committed to ensuring a comfortable environment for all our guests. However, it's important to note that our hotel is situated near local residences where raising chickens is deeply ingrained in Filipino culture as a means of livelihood.We will strive to deliver great experiences consistently and we look forward to being of service to you again!Best regards,Vivien's Hotel"Your Place To Be"
anne
Superior Queen Room
Stayed in Aug 2023
Family
1 review
4.5/5
Great
Posted on Aug 13, 2023
the staff is accommodating and the hotel is convenient for traveller
Response from Property: Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel
Leandro Andaya
Superior Queen Room
Stayed in Dec 2023
Business travelers
55 review
5.0/5
Outstanding
Posted on Jan 14, 2024
Many time that I shared my reviews. All are positive. Simply but cozy place. Staff are accommodating. They have free airport service.
Response from Property: Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel