The first impression of the hotel is very pleasant. But once the initial euphoria wears off, you see that a lot of things are wrong. The carpet is full of stains, the tablecloths in the restaurant are not ironed, etc. But the service that this hotel offers, or rather does not offer, is worse. As our refrigerator was not working, I reported it to reception several times. This was ignored and nothing was done to repair or replace it. Finally, we left after 3 days and the refrigerator still doesn't work. But the icing on the cake was the breakfast buffet, which was already plundered by 9 a.m. When we asked if they could bring us more bread, we were told "no, it's all gone" and nothing was refilled. Incredible even for a 4-star hotel that only 2 cappuccinos are included in the price of breakfast, after that you have to pay for each additional one. See menu. All in all, the management should think about investing in its staff and training them on service and dealing with guests. Because sometimes it helps to greet the guest when they enter or leave the house and not just punish them with indifferent ignorance. I cannot recommend this house, there are certainly better accommodations in Lecce that are equivalent to a 4 star hotel.
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