Mansio Suites The Headrow

Tired, dirty and noisy! With no ability to raise concerns directly with the reception staff who are available only after you’ve left for the office or before you return from the office, this was an unpleasant experience for both what they fail to tell you and what you experience. I can accept that the apartment has a degree of cheapness about the furnishings and general wear in its condition, but what I cannot accept was that the room evidently was not clean. There was a pair of third-party owned [lost] socks left on a chair [I did manage to report these but nothing was done to clean the room other than a flippant “well notify housekeeping,” and black mould growing on the grout and seals of the shower. The room was a sweltering (around) 75+degrees Fahrenheit with no ability to adjust the the temperature through heater control, although radiators had thermostatic control. Opening the windows and curtains simply revealed the side of a shabby alleyway and a variety of industrial sized rubbish bins. Besides the frequent passage of vehicles and their accompanying noise, the real kicker was the emptying of the glass bottle bins at around 4.45am each morning, so very little sleep. I should probably have just checked out early and asked for a partial refund. I certainly won’t be booking this apartment again.

Having recently stayed in a serviced appartment in Leeds without incident I had high hopes for the Mansio Suites. Firstly it’s difficult to find and down a fairly dimly lit park, not ideal when travelling alone with a small child. Secondly the “mandatory” £200 deposit which they call a pre authorization deposit. It’s not. It’s a payment of £200, exact words “refunded if you don’t trash the room” I was a woman travelling with a 9 year old child and have never had to pay £200 up front to stay anywhere. There is zero security on duty and the lift is accessible to anyone, no key card required I suggest this may be why rooms get “trashed” Room was decent and clean but really rubbish experience for what was supposed to be a fun, half term break. Location is good however there’s lots of choice in Leeds and I’d definitely recommend staying elsewhere and save yourself £200 out of your bank for 5-7 working days.

We are regular visitors to Leeds and have stayed here many times but unfortunately they have really gone downhill. We had a terrible experience at our last visit and rather than give them a public bad review I wrote to them direct but the response has been shockingly bad. The issues were: - previously the reception was manned 24/7. Now it is only manned a few hours each day with 1 person. We therefore had to wait quite some time to check in. - when we then got to our apartment in the Basinghall building it was freezing! - in this building there is absolutely no phone signal and I therefore had to walk all the way back to the reception in the other building and Q again. - We waited 20 mins for him to come to fix it, making us late for our booking. - he could not fix the heating and said that he would get an engineer & if he couldnt fix it we could move to a different room. - when we arrived back later, the heating was still not working, there was no one on reception and there wasnt even a note to say whether or not anyone had been! - - The result is that we stayed 3 days/2 nights during a very cold weekend with no heating. I wrote to them and they took 7 weeks to respond in full!!!! In their response, they said because I hadnt complained again they thought the issue had resolved itself!!! This is totally unacceptable. We spent a lot of money renting 2 apartments for the weekend. I have been back to Leeds since and rented an apartment in Roomzzz and the service was SO much better. I really would not recommend the Mansio Suites.

Considering the price of the room for one night, alongside a mandatory £200 security deposit, we expected a lot more than what we got. Upon arrival our room was nice. We stayed in suite number 303, it was set out really nicely so we decided to relax a bit before getting ready to go out later that evening. The sofa in the room was really uncomfortable so couldn’t really relax. Instead I went to lay on the bed, where when I looked up was met with lots of cobwebs above my head. As I mentioned before, a £200 security deposit and almost £120 for one night I expected the cleanliness standards to be second to none. Went to go and take a shower, realised the bathroom lock did not work, and there was solidified tissue stuck to the ceiling of the bathroom. Turned the shower on and the only options were apparently scolding hot or freezing cold. We spent most of our evening taking pictures/videos of everything that was wrong with our hotel room worrying that they would think it was us and not get our £200 back. Went to make a cuppa and realised a panel in the kitchen was completely missing? Took me a while to fall asleep but once I did I was woken up multiple times at really early hours of the morning by lorries travelling up and down the small side road where the hotel is situated, unloading deliveries and emptying bottle bins at 5:30AM and then almost every hour til we had to check out at 11. This didn’t bother my partner as he is a heavy sleeper but it woke me up multiple times, meaning I did not have a good sleep whilst staying here. The staff we met on the reception were really lovely and the complimentary bath robes are decent, other than that I’m not sure we would stay again.

Sadly a disappointing stay, our room was more than a little tired & very dirty. On raising with reception we were told the hotel had been open 8 years as a way of excuse for the state of the room, further told there was no housekeeping available to replace towels/gowns or clean the room which were both dirty on arrival. The hotel also has a mandatory £200 deposit which is taken from your account on arrival. Disappointing stay and feel mis sold, more 2-3* than 5*.

Beautiful little studio apartment. Very clean, nice bedding, comfy mattress. Elegant decor and great bathroom. All amenities you would expect. So central - a bit noisy so you will need to close windows. But you are central on the Headrow so it’s what you would expect. I would recommend and will be back.

Lovely comfortable and well equipped apartments. Have stayed a number of times and always a warm welcome.

It was noisy at night!