B&B Hart Van Leiden

We had a beautyful room upstairs with a great view. It was quiet, clean and a pleasant atmosphere. With a short walk you are in the centre of Leiden. The hostess is very kind and surprised is with drinks and some snacks when we arrived. Thanks; we will certainly come back!

Quaint B&b in the heart of Leiden. The room was spacious and tidy, comfortable bed. Beautiful view from the room. The owner was very discreet and helpful at the same time. I found my stay very relaxing.

Lovely stay. Great location and lovely clean room. Some lovely little touches such as complimentary nuts and crisps as well as a local beer too. The owner was very helpful and incredibly understanding even when I accidentally let a local cat into the property! Will be staying again for sure.

We had to cancel our visit to the Netherlands because we couldn't fly out due to Covid restrictions. We contacted this b&b asking if perhaps they could change the date of our booking to a date in future, the answer was very 'computer says no'. I understand they're a small business, so the pandemic must be terrible for them. I wasn't expecting everything for nothing, but just a friendly response to my email would have been a start! Other establishments we had booked (a fabulous place in Gouda called Goudse Watertoren) were amazing, they showed understanding and empathy. And on top of that suggested we could come another time without charge. That really helped us when we were so upset about not being able to come. The holiday cottage we booked has also accepted a new booking without extra charge. There are some fantastic places to stay in Leiden, (last time we stayed in Huys van Leyden, which was lovely) so I suggest staying there instead of this place. I assume that if they're unable to manage a decent reply to a customer in distress, they're unlikely to manage to accommodate an enjoyable stay.