Hyperion Hotel Hotels in Leipzig

This very sad hotel stuck in the 90’s was very disappointing . The hotel staff were friendly, but one couldn’t tell the staff from guests apart, because they didn’t wear a uniform or have name badges on. The room was very dark. Dark old rug, very dark wooden closets that were way to large for the room. That dark furniture had seen better days and the bed wasn’t comfortable. The bathroom a nightmare. The shower was old and dingy, black spots of mold between the grout. The soap dispenser was over 1 meter away from the sink. Very nerve racking. The breakfast buffet was somewhat disappointing. There was almost everything available, but the long lines at the 1 coffee maker wasn’t an ideal situation. After 1 week , I was happy to leave.

There are some excellent things about this hotel, but some serious and, frankly, bogus problems. The rooms are quiet and the beds are comfortable, and breakfast is sufficient. The location is excellent. The drawbacks are that when we checked in, we were charged a higher rate for breakfast than when had had booked the hotel three months ago, (when I booked it was 13,50 and now it is 15,50) and no explanation was offered for this. Additionally, we stayed for four nights, and no housekeeping was performed during that time because, we were told, the money was being “sent to needy children.” This is ridiculous. We spent nearly 1000 Euros for our family to stay at this hotel, and we didn’t know that in exchange for housekeeping services, we would be told that our money was being offered to charity. It’s kind of insulting to a family on holiday being told “these children need it” (which is what the receptionist told us) when we are spending our hard-earned money for our hotel, which should include a stocked bathroom, trash removal, and basic cleaning. Since there was no housekeeping, and the trash bins are tiny in the bedroom, our trash piled up and our room stank. Additionally, the toilet is already stained in this new facility, likely due to this policy of not cleaning every day. We received additional towels when we requested them, but we had to hunt down a maid for toilet paper. I understand the eco-hotel culture of not putting out fresh towels everyday, but trash needs to be removed, basic housekeeping performed, and toilet paper restocked without our asking for it. I’m all for giving to charity, but we shouldn’t be forced in a weird transaction at check-in on holiday to be told that our money is being sent to needy children instead of cleaning the facility where we have spent our vacation money. I wouldn’t stay at one of this chain again, and I won’t recommend it to friends or travel clients until they change their policy and perform basic housecleaning daily.

Good location near the town and tram stops. Rooms were very big. The staff were very helpful with advising on trams etc to visit the sights. The gym was good as well. Breakfast was nice with a wide selection

We stayed at Felix in June 10-13, 2023. We had never been to Europe before so we were unsure how to navigate Germany at first. We took a taxi from the airport, it worked well, but now we know we could have easily taken the S5 or S5X to get there. The apartment was lovely with a firm but comfortable bed. There was a large TV and we hooked up our firestick. There was a fabulous view of the university and we were directly across from the opera house. It was easy walking distance to the city center and Bachfest venues. There was an Edeka grocery store around the corner. It had many American snacks as well. We bought eggs and produce there. It was really convenient! There was a long bench under the window which was great for laying out all our things! The kitchenette had a small fridge, two burners, and a microwave. The bathroom had a bunch of shelves for all our stuff, which we used. The shampoo/body wash smelled so good. The shower has a hand held portion and was roomy for two. We used the communal laundry room while we were there. It was set up to use the WeWash App and we found it easy to use. Overall this property was perfect for our stay.

Great location, new hotel, breakfast is ok, drinks at the bar are expensive, big enough rooms, the staff is young and friendly, sometimes makes an insecure impression. Gladly again

The hotel room is modernly furnished. I personally missed a small refrigerator and a coffee/tea maker on the rooms. The spa area is very beautiful although the pool water is quite cold. The staff is extremely friendly and helpful. Cleanness is also good. However, personally, I have scared the extremely used feeding service. Such a feeding service to the guest is far from the management. This needs to be urgently amended.

The location was perfect and the price was suitable for me. There was enough USB and power outlets for everyone. There was also a mirror and a place to hang clothes (e.g. jackets). There were also a fewer hangers than the people in the room but it was ok during my stay; only one other person and myself used them. There were also 6 locker compartments, which was very useful, but you have to buy your own lock. You can buy it from the lobby but in my case they were out of stock so I bought from Rossman, and thankfully I still had time to get one before they close. So, it's better to buy your own lock and use it in your travel. However, being in an 8-bed room with others meant that the toilet was not always clean because of different people using it, having different standards, and the smell in the room was not very good and needed ventilation and something to protect others when someone in the room is sick. So, I would suggest putting leaflets and using controlled rules. Also, the one who used the bed before me has left the pillow and blanket unorganized and with his own dirty cover, so I had to remove them and tidy them before putting mine. I believe, these should be cleaned and tidied up before me. Also, the heater's knob had no numbers so I couldn't know on which level it is. Also, the attitude of the first person I met at the reception desk was not very good at the beginning, but afterwards I didn't have to talk deal a lot with them. I wouldn't recommend a&o's App for usability, but I used to check-in while on the way. However, when I arrived, it was difficult to use the self check-in terminal. It prints a paper with my room number asking me to confirm it, but how do I know the room number in the first place before checking in?? also, whoever used it before me had not taken his printed receipt, so when I had to take the paper, I took also this receipt, with amounts that are not mine, so it was confusing. When I went to the reception clerk and asked him, he first misunderstood and started the checkin based on that wrong receipt. When I started to notice that, I told him (again) that this receipt is not mine, so he asked me (with quiet frustration) ”then why are you showing me this?” and then asked me for my ID to proceed with my check-in. Of course, it feels very bad when he blames me, but also they should be better listeners and need to pay attention to the usability of the self check-in scenario in the App as well as the terminal.

Great location and very comfortable hotel, ideal for a stay in the beautiful city of Leipzig. Rooms were large, light and airy, with excellent coffee machine, large shower room and separate wc. Staff were very friendly and facilities were ideal. A minute from the stunning train station and a few moments walk to the main shopping area and a large selection of bars and restaurants. This hotel comes highly recommended for an enjoyable and hassle free stay. Although we didn’t have breakfast, it looked great.

Recata a Lipsia nel Luglio 2016, con un viaggio di gruppo organizzato dall' Agenzia ”Abaco Viaggi”. Siamo arrivati in ritardo causa un spiacevole disguido e una grossa bugia da parte dell' accompagnatrice di gruppo al titolare dell'hotel. Era meglio la cruda verità e l'ammissione da parte dell'assistente della propria incompetenza.. Nonostante tutto, il titolare è stato cordiale, a mio parere troppo, così come la famiglia e la guida della città. Ho avuto cena tedesca (come poche) e varia, camera spaziosa e fresca. Colazione superlativa. Se tornassi, sceglierei di nuovo questo hotel. Arrivederci dal Friuli Venezia Giulia. Lucia Floreani