Lyndsey G
March 13, 2024
Have stayed here a few times and seriously unimpressed. As frequent visitors of Marriots across the country due to traveling for work as well as for family trips, we strongly felt that this particular location doesn’t hold up to others for us. 1. Management was fairly rude at check in. 2. Pool was closed for our most recent stay, which is understandable however we werent informed upon check in so when I went to take my toddler to the pool (kind of the whole point of a hotel stay during school vacation week I might add) he was totally heartbroken when we found the pool to be closed. 3. The rooms are HOT and stuffy!!! And we have no control of the thermostat. We called to ask if the system could be adjusted for us and the management was once again a nightmare to talk to and reluctantly agreed to change the temp in our room, but the room temp stayed the same so we felt completely lied to. She also claimed it was a “Marriot thing”, told us if we didnt move around so much (it was 7pm) that it will auto shut off if it doesn’t sense movement in the room, etc. This is not an experience we’ve ever dealt with at any other Marriot, so definitely not a “Marriot thing”. 4. The cashier at the breakfast cafe was rude, didn’t listen to his customers orders and did not apologize for his mistakes and the prices were outrageous. 5. Lobby area is nice, but the rooms are nothing special and feel outdated.