"It was fine."

"A warm and unexpected hotel. The room was very clean. I stopped by to visit a high school in the US and rested for one night. It was very quiet and the room was large."

"We had such a lovely one-night stay at the Gateways Inn! The inn itself is absolutely darling, with so much charm and character. One of the highlights of our stay was Mark, who was wonderful. He was incredibly knowledgeable about wine and the history of Lenox and the surrounding area, and we really enjoyed talking with him. Our only suggestion would be to refresh the mattresses and pillows, which would make the stay even more comfortable. Otherwise, we thought the Gateways Inn was lovely and were so glad we chose it for our night in Lenox!"

"Beautiful new hotel in a great location. Too. Was very comfortable with all the things you could need. Breakfast was good with a good variety of items. Highly recommend!!"

"Terror in the Night Not only will my wife and I not be staying at The Constance again, we will never stay at any inn anywhere. Our terrifying experience has opened our minds. We think now, "who are these strange guests and service people I'm suddenly sleeping in a strange house with?" Our first night, we awoke around 2:15am to the sounds of someone pacing outside our bedroom. And I heard what sounded to me like chanting in a foreign language. And it sounded as if, every time the man reached our door, he hissed behind the door. That's what it sounded like to me. But whether this stranger was singing along to some music he was listening to with headphones on, or chanting, doesn't really matter (perhaps it was some type of cultural chant I'm not familiar with). He didn't have to be saying anything. The fact remains that someone was pacing outside our room in the middle of the night, for at least 45 minutes, in some unfamiliar inn with old flimsy doors and flimsy locks, and we had no idea who it possibly could've been, and it was terrifying. We thought: Why would a guest be out there? Is he crazy? Why isn't the front desk stopping him? The front desk is straight down hall. There must not be someone at the front desk. Has someone broken into the house? Worse, the inn keeps all the room keys in an unlocked door right under the stairs (we passed it every time we went to our room). So whoever it was could easily get in. We called the front desk (even though I'm thinking that, if someone is at the front desk, they would stop whoever is pacing outside our room, wouldn't they?) There was no answer. And eventually, trying to figure out what to do, too scared to make noise, the pacing and chanting/singing not stopping, we decided the only safe thing to do was to call the police, as confronting a stranger pacing outside your room in the night seemed too dangerous. When the cop came, and we discovered the front desk assistant was actually the one responsible, (though at the time he lied to us and said it wasn't him even though it clearly was, and this was later confirmed by management via the cameras), I was furious, but we had to keep the peace. We were staying in this inn for the next two nights, and we were frankly afraid to do much. He seemed mentally ill and possibly dangerous (not saying he was, just what it seemed like to us). How do you demand a police report against a person who'll be watching over the place where you sleep? After the cop left, about five minutes later, the front desk assistant quietly knocked on our door. "Front desk, " he said, in a deadened tone, astoundingly different from the tone he used with us and the police just five minutes ago. (It's just about 4am now.) We didn't answer. Did we hear that right? He knocked again. "Front desk," he said. "What do you want?" I asked loudly. He wanted to know the exact number we called for the front desk. My wife told him the numbers, and then he left. It was creepy as can be. We hardly slept"

"Bed was very comfortable. Breakfast had a lot of food, all you can eat and was delicious. Owner and staff were very friendly and courteous. Highly recommend this place."

"It's fine but it's not the luxury the owner claims. The design is lovely, good colours and pictures but the bed (in Stockbridge anyway) felt cheap and the pillows are grim. The whole thing is just not as good as the photos make out and it was eye wateringly expensive.... Staff were nice, coffee was best avoided"