Hot spring Hotels in Les Escaldes

We expected a 4-star customer service, we received an arrogant customer service. - upon arrival, we parked at the garage of the hotel not knowing they were all occupied. Instead of a warm welcome at the front desk, the first words mentioned were: “first move the car out of the garage, then we’ll proceed with the check in process”. After checkin, they explained us where to park the car. However, with missing details. On our own, we downloaded an App from the parking lot next to the hotel and even received 40% discount. Such information I would expect from a 4-star hotel. - Sauna/Swimming pool area: the hotel has 120 rooms. They have 20 spots per day to use this area, meaning 20 rooms per day can actually use the sauna and swimming pool during a single day. During our 3-day stay, the first two days were fully booked. For the last day, some of the slots available were at 1am and 2pm. We talked to the manager to see what she could do for us, we booked the hotel because of the sauna and swimming pool area. She did not provide options and again arrogantly said that on the web page it says “upon availability”. Legally OK, on the customer service side terrible.

# Transportation # There is an underground parking lot charging 18 yuan for one night. The room is good and it's cost-effective. It is very close to the pedestrian street. I went to this country with friends every time. Although this country is tax-free, you should pay attention to the quota of 900 euros per person.

We spent a very good day , the hotel near the center , very comfortable bed, generally quite good

The hotel is located in a commercial street, and I especially like the public areas of their home. The public areas in the picture are all of their home. The restaurant on the first floor has a great environment. The lounge has indoor and outdoor areas. You can order drinks at the bar. It is suitable for office work, drinking and chatting, and it feels like a coffee shop. The breakfast area is very large, with a separate floor, the content is very Western and simple. It's good overall, but the soundproofing of this room is a bit poor, and the footsteps upstairs are so clear as to be walking around in my room, and I thought the room had entered in the middle of the night. There is a Hong Kong Chinese restaurant opposite (the name is HongKong).

I didn't ask for breakfast, so I don't know how. The room is relatively clean, after all, it is cheap, but there are too few front desk staff, it takes a while to check in. By the way, the front desk will provide meeting and bread, so good. Lemon and orange water is delicious.

Went to Andorra for a school skiing trip. The hotel was more than fine for a school trip, however, most people we met were racist towards my black, Indian and Pakistani friends. The locals shouted the n-word and the p-word most times we went into the town, and on the gondolas going to the ski resort, the workers there targeted my group and wouldn’t let us on the gondolas and gave us an extremely hard time. They tried to find any reason to kick us out and they even tried to have a few of us arrested! On our last night, we had local kids throwing rocks at our windows and threatening to come to our rooms. They had access to the hotel because they were allowed to use the games room on the bottom floor. We had to call the police and they couldn’t do much about it apart from take their ID’s.

We visited Andorra for some days and decided to stay at the Mola Park Atiram and did not regret our choice. Parking spaces are right beside the hotel and even in high-season we had no problems to find a free parking lot. The breakfast buffet offered great quality and a good variety of products. The rooms were clean and we found enough space. We also want to highlight that all of the staff did their best to make our stay as enjoyable as they can.

The hotel is very comfortable and is very comfortable.