Marriott's Kaua'i Beach Club

Was very upset with serivce. Wifi was out on tv most of the night. Rented a movie and wanted my money back. Not worth the price honestly

Disappointed Experience at Marriott Kauai Beach Club As a frequent visitor to the Marriott Kauai Beach Club, it pains me to say that our recent stay left much to be desired. The resort's decline in quality since the sale of over half of its property to Sonesta is evident, and it greatly impacted our overall experience. Firstly, our disappointment with the staff was palpable. From the unkind treatment we received upon check-in to the encounter at the pool, it was evident that the standard of service had taken a hit. Upon arrival, we headed to for check-in, as directed by the lobby signage. However, the woman at the desk seemed visibly irritated . When we discovered that the check-in process was not in the same location as Sonesta Marriott, her demeanor turned sour. She directed us to the other end of the hotel, muttering negative remarks under her breath. It was disheartening to be met with such hostility, especially after a long journey. One of the most disappointing encounters occurred at the pool, where we had a regrettable interaction with an attendant named "David." Despite the sun setting and daylight waning, David seemed more interested in maintaining a façade of nonchalance, even sporting mirrored sunglasses in the dimming light. His insistence on selling us towels and his refusal to provide one to my wife without a room key , who had just finished a long day at work, was not only disrespectful but also unnecessary. I had the key. Making her wait for 10 minutes while he attempted to confirm her entitlement to a towel was simply unacceptable. As seniors and regular patrons, we certainly did not expect to be treated as though we were intruding on the property or attempting to steal towels. His lack of respect towards an elder, "aunty," further highlighted his disregard for customer service. Moreover, our experience at the sundries store was equally frustrating. After trekking across the expansive resort to purchase a snack, we were informed that only Sonesta guests could charge items to the room, not Marriott patrons. This policy shift left us in a bind, as we had no cash on hand and were unable to complete our purchase. The Koi Pond feeding schedule posted on the pool is 9 AM. We waited and were told after 15 minutes that it is now scheduled for 10 and they have not changed the sign. Overall, our recent stay at the Marriott Kauai Beach Club fell far short of the standard of hospitality and service we had come to expect. The decline in quality and the evident disregard for customer satisfaction following the partnership with Sonosta has left us questioning whether future visits to the resort will be worth it. We hope that management takes note of these issues and works towards restoring the excellence that once defined this establishment.

Ideal setting. Beautiful facility.

Enjoyed our stay. Will stay here next time we’re on Kauai

Don’t get me wrong - the location of this hotel on the beach is devine, lovely gardens and terrific proximity to restaurants and shops excellent. We are currently coming to the end of a 5 day stay and are regular Marriott customers, and without a doubt this has been the worst experience we have had at this group’s hotels. Check in was complicated, the room tiny and dreadful (we asked to upgrade and they wouldn’t), with a wall bed that needs to be pulled down each night, taking up half the room space, housekeeping that can only described as barely adequate, breakfast sub standard and expensive, persistent noise from renovations and rubbish outside our room not cleaned up (we asked twice and gave up). Poolside, no coffee or tea after 10am (when a sparsely provisioned coffee spot closes) and poolside lunch poor and expensive. If the hotel takes the trouble to seek feedback we will give them many examples of our issues. Brilliant location but think twice about booking here.

Staff and the services were amazing. The amenities was great and close by. Really enjoyed the owners lounge where they have games, books and tv while you wait for your flight for free and still have access to the pool, showers, and other amenities.What a great idea! The only thing that we didn't enjoy was the room, it was crowded and out dated.

Great stay at the Marriott. Our room viewed the bay and the mountains which are fabulous. The staff is all friendly and we had a wonderful time. The beach is kept clean, and you can walk to many great restaurants. If you have a car the hotel is centrally located.

We are MVCI owners and had a lovely two bedroom ocean view villa. Looking at the beach every morning and hearing the waves at night is amazing. As noted in other reviews the resort is dated and being updated now. We had no noise or scaffolding near us though. The grounds are beautifully kept. Lots of walking so comfortable shoes advised Nice gift shop as well as Duke’s restaurant and also an excellent Italian restaurant Portofino’s. ABC store near by as well Staff is very friendly and accommodating. Close to airport with shuttle service provided.

Needed a room by the airport to catch an early flight to the mainland. Bad choice. Convenient location, hotel shuttle was great. Duke's restaurant was fine. But the room! OMG, a Murphy bed! And with the bed down there's no room. This is actually the lock off portion of a two bedroom suite. And for $500 a night I expected much more than this. Small patio with view of the roof on the adjoining wing, storage of scaffolding for whatever restoration is going on, and workmen eating lunch. Wow. Nice bath with walk-in shower, kichenette has microwave and refrigerator but no stove or cooking utensils. Long wak from the elevators.