Hampton by Hilton Lijiang Old Town

Hampton by Hilton Lijiang Old Town Reviews

Hampton by Hilton Lijiang Old Town

No. 1268 Xueshan Road, Lijiang, ChinaView Hotel Details
Hampton by Hilton Lijiang Old Town
Hampton by Hilton Lijiang Old TownHampton by Hilton Lijiang Old TownHampton by Hilton Lijiang Old Town
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Hampton by Hilton Lijiang Old Town Guest Reviews

4.7/5
Outstanding
2255 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(2255)
Positive reviews(2230)
Reviews with photos/video(466)
Delicious breakfast(531)
Friendly front desk staff(204)
Quiet & comfortable(171)
Loved the view(129)
Perfect for families(44)
Easy to call taxis(25)
Has rooms for families(18)
Negative reviews(25)
Nico.S
Suite
Stayed in Dec 2023
Couples
11 review
4.7/5
Amazing
Posted on Feb 9, 2024
What a pleasant stay, breathtaking scenery and spectacular food options! The hotel is not that close to the airport, however it does make for a quieter stay. It’s located close to most attractions and restaurants which is a major plus. The staff are definitely welcoming and the hotel for sure foreign friendly. This was my 3rd time staying in this chain and I have to say everything was in place. The carpets, bedding, linens and couches were clean. I was surprised by how spacious our room was for the price I paid. The food was delicious for sure and as usual you had plenty to choose from. If I was to nitpick, maybe the cutlery and milk could more often be topped up, and the shower door was leaking slightly but this is just me being a ‘Karen’. WHope you all also have a wonderful stay here too.
6/14
Response from Property: Dear friends, thank you very much for your recognition of the hotel. Xiaopeng is located on Xueshan Road, overlooking Yulong Xueshan. We are encouraged to continue our efforts. We aim to provide a cost-effective and high-quality stay experience for the majority of business travelers and families, and inherit the global service standards of Hilton Group. Strive to be "friendly", "reliable", "caring", "comprehensive", looking forward to coming again, to bring you a consistent stay ~
Pat,Leonmom
Cozy Family Room
Stayed in Dec 2023
Family
6 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Good hotel with amazing view and delicious breakfast ❤️
6/20
Response from Property: Dear friends, thank you very much for your affirmation and exquisite picture sharing of the hotel. Xiaopeng's home is located on the snowy mountain road and can overlook the Yulong Snow Mountain. Encouraged little friends will continue to work hard. We aim to provide a cost-effective and high-quality check-in experience for the majority of business elites and parent-child families, inherit the global service standards of Hilton Group, and strive to be "friendly", "reliable", "careful" and "over-forwardly". Looking forward to visiting again and bring you a consistent check-in~
Guest User
Cozy Room (2 beds)
Stayed in Dec 2023
Family
8 review
4.0/5
Very Good
Posted on Dec 24, 2023
What stands out the most is the great service provided by the staffs at Hampton. Ms Kelly was extremely helpful in finding suitable rooms for our family. Ms Linda went above and beyond call of duty in further arranging the best rooms for us as our children have sensitive nose and allergies. Ms Linda makes an exemplary representative of Hampton as she shows a high level of care, patience, and hospitality. Having a safe deposit would make it much more convenient for hotel guests. For guests who are sensitive to noise, rooms that are away from the carport would be recommended. Further, we had issue with the wifi connectivity. Sometimes, it got cut off. Breakfast buffet has a good selection of Chinese dishes. The restaurant manager is very friendly and helpful. Overall, a good value hotel and rooms are spacious and modern looking. I would recommend Hamption for families and business travellers.
Response from Property: Dear friend, thank you for choosing Hampton by Hilton Lijiang Ancient City. I'm sorry that I didn't bring you a satisfactory check-in experience. We deeply regret that your valuable opinions are very important to us. We will inform the relevant departments to improve the quality of services and facilities and equipment. Hilton is the flag of Hilton Group. One of the top 18 excellent hotel brands is a mid-to-high-end limited service brand located in business elites and parent-child families. If you have any specific suggestions about the hotel, we will welcome your feedback at any time. Have a good life!
Guest User
Cozy Family Room
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Nov 23, 2023
We have a wonderful time at Liqiang and Hampton by Hilton was situated slightly away from the Ancient city but it’s a nice walk over there in the evening. After spending time at the ancient city, we could take a taxi back and it’s very convenient. The room is clean and spacious and what impressed us is the hospitality of the front desk personnel. A special call out to Lisa who helped checked us in efficiently and referred us to the lady who helped arranged our trip to the Jade Dragon Snow mountain and the Liqiang Impression performance. Otherwise, we would not be able to secure the tickets and had a seamless pickup, tour and return arrangement. Lisa also quickly offered a competitive room rate when we mentioned that we wanted to extend our stay. We are grateful for that. We also want to call out the wonderful service extended by the front desk manager, Linda who personally delivered a fruit platter to our room and checked whether everything was as expected. We can only say the service is exceptional and we decided to stay another night at Liqiang on our return trip from Shangri La. Linda helped arrange everything despite the late notice from us. Thank you very much for making our stay enjoyable. Will definitely recommend our friends and in fact when we return to Kunming, we may stay at the chain again. This stay has left us with a such pleasant experience.
Response from Property: Dear little guest officer, thank you for your recognition, and thank you very much for choosing and staying at Hilton Huanpeng Hotel in the Old Town of Lijiang! Our aim is to provide every customer with consistent high-quality and diversified services to meet your requirements and expectations. We believe that with your support, we will continuously improve the hotel's service philosophy and quality, ensuring that every trip and stay you make is an unforgettable experience. Sincerely looking forward to your next visit!
Guest User
Cozy Garden-view Double Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 20, 2024
Standard Hilton quality, very clean, and convenient location, only around 5 mins DiDi to 古城 The free self service free laundry is also very important for us
Response from Property: Dear guests, thank you for choosing to stay at Hilton Happiness Inn Lijiang Old Town and share your stay experience. The hotel is conveniently located around the hotel. Your satisfaction is our greatest responsibility and honor, Huanpeng hotel is committed to providing guests with excellent service; Your arrival and affirmation is the driving force and direction of our continuous progress, thank you very much for your affirmation and support of the hotel, we sincerely look forward to your visit again!
Habib
Cozy Double Room
Stayed in Apr 2024
Solo travelers
11 review
4.0/5
Very Good
Posted on Apr 14, 2024
The hotel staff were helpful in spite of the language barrier. The free self-service laundry is an excellent amenity.
Response from Property: Dear guests, thank you for choosing to stay at Hilton Happiness Inn Lijiang Old Town and share your stay experience. The hotel is conveniently located around the hotel. Your satisfaction is our greatest responsibility and honor, Huanpeng hotel is committed to providing guests with excellent service; Your arrival and affirmation is the driving force and direction of our continuous progress, thank you very much for your affirmation and support of the hotel, we sincerely look forward to your visit again!
Richard
Cozy Double Room
Stayed in Mar 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Mar 28, 2024
Hotel is clean, tastefully furnished, and offers a full range of services such as free self service laundry and in room dining. The service at the front desk and the travel consultant are both great. The hotel is not far from the Old Town and there are a row of restaurants just a block away.
Response from Property: Dear friends, thank you for your recognition of the services and facilities of Xiaopeng's home! Xiaopeng's self-service laundry room is located on the second floor of the hotel and is open 24 hours a day. Your support and encouragement are the greatest honor and joy of our employees. We will definitely work harder to carry forward the concept of friendliness, care, reliability and comprehensive service. I sincerely wish you success in your work and life, every journey is unique and beautiful, and every day is warm and happy. I look forward to your visit again!
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 16, 2024
Very good experience, with excellent service provided by front desk manager Ms. Kelly who is dedicated to assist customer for problem solving, much appreciate and strongly recommended this hotel
Response from Property: Dear friend, thank you for your warm comments and approval! Thank you for your recognition of the hotel staff. Hilton is one of the 18 excellent hotel brands of the Hilton Group. We inherit the global service standards of the Hilton Group, sincerely receive every passenger like a friend, and strive to be "friendly", "reliable", "care" and "consiful". Looking forward to again Come and bring you a consistent check-in~
Guest User
Cozy Double Room
Stayed in Feb 2024
Couples
10 review
5.0/5
Outstanding
Posted on Feb 23, 2024
Clean and comfortable. Nice view of the mountain. Fitness room had a Xbox kinect too. There are two washing machines and it might be difficult to wash clothes if the hotel is packed or during peak periods in the evening.
Response from Property: Dear friends, thank you for writing five points in your busy schedule! We inherit the global service standards of Hilton Group, your support and encouragement is our greatest pleasure and joy for each employee, we will work harder to carry forward the friendly, caring, reliable and comprehensive service concept. Sincerely wish you a smooth work and life, each journey has a unique beauty, every day has a warm happiness, looking forward to your visit again!
Guest User
Cozy Double Room
Stayed in Jan 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 14, 2024
It is not far from 丽江古城, 黑龙潭公园. It is located not too close to these places, so if you want to avoid noisy hustle bustle of sightseeing places, it is the perfect place. The neighborhood is quiet and my room had a wonderful view of 玉龙雪山 and the city. The food was good. If you want to have peaceful relaxation traveling Lijang, it is the right place.
Response from Property: Dear friends, thank you very much for your affirmation sharing of the hote. Xiaopeng's home is located on the snowy mountain road and can overlook the Yulong Snow Mountain. Encouraged little friends will continue to work hard. We aim to provide a cost-effective and high-quality check-in experience for the majority of business elites and parent-child families, inherit the global service standards of Hilton Group, and strive to be "friendly", "reliable", "careful" and "over-forwardly". Looking forward to visiting again and bring you a consistent check-in~
Guest User
Cozy Double Room
Stayed in Nov 2023
Couples
8 review
4.5/5
Great
Posted on Nov 15, 2023
We are happy with the hotel overall. However we wished room temperature set to around 21C. It was just too hot in the room.
Response from Property: Dear friend, thank you for choosing Hampton by Hilton LiJiang Old town.I'm sorryfor not being able to bring you acomfortable stay experience. Wesuggest that you can give usfeedback if you have any problemsduring your stay in the future, sothat we can help you solve them inthe first time to avoid causing youtrouble. About your feedback, wewill improve, wish you a happy life!
Sharay
Cozy Double Room
Stayed in Nov 2023
Family
23 review
4.0/5
Very Good
Posted on Nov 11, 2023
Second time in this hotel, nice staff, well kept and clean room, good breakfast. Close to Lijiang old town (10 mins by car). Recommendable!
Response from Property: Wow ~ Thank you for your recognition of Xiaopeng! The clean andhygienic environment, Your support andencouragement are the greatesthonor and joy for every employee ofour company.We will work harderto carry forward the concept offriendly, caring, reliable andcomprehensive service, and lookforward to meeting you again!
Duc NH
Cozy Double Room
Stayed in May 2024
Other
6 review
5.0/5
Outstanding
Posted on May 24, 2024
We stayed at this hotel with a great pleasure
Response from Property: Dear friend, thank you for your affirmation of us. Meeting you is so wonderful! On the journey, constantly rushing around, please remember to take care of yourself. The hotel will always leave a light for you, waiting for you to go home! Satisfaction is just the starting point, surprise and emotion are our ultimate goals. We look forward to the next time we meet, we can make you feel a warmer and happier journey! Wishing you a pleasant journey!
Guest User
Cozy Family Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 6, 2024
clean and nice hotel
Response from Property: Thank you for leaving a positive review of our hotel. We are delighted to provide you with a comfortable accommodation experience.
Giovanni travels
Cozy Double Room
Stayed in Aug 2022
Couples
28 review
5.0/5
Outstanding
Posted on Aug 17, 2022
the hotel is 2 km away from the old city, but the place itself is nice and they have free dedicated parking, Very very Clean, comfortable, very kind and efficient staff. Good breakfast, with western and Chinese options, and very efficient room service. We even had dinner at their restaurant, very delucious and comfortable after a long day out. I would surely come back.
Response from Property: Dear friend,we're so happy that you stayed well with us.Hampton by Hilton is one of the 18 hotel brands under Hilton Group.We hope your journey will be better with the company of delicious food, free parking lot and patient service in Hampton.Looking forward to seeing you soon and have a nice trip.