Hotel Indigo Lijiang Ancient Town Reviews
Hotel Indigo Lijiang Ancient Town
No. 111 Xingwen Lane, Qiyi Street, Lijiang, ChinaView Hotel Details
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Hotel Indigo Lijiang Ancient Town Guest Reviews
4.8/5
Excellent
1533 review
Verified reviewsLocation4.9
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(1533)
Positive reviews(1518)
Reviews with photos/video(657)
Classy environment(356)
Well designed(207)
Friendly front desk staff(173)
Delicious breakfast(116)
Garden view(76)
Offers pick-up/drop-offs(26)
Nice bathtub(14)
Negative reviews(15)
Guest User
1 King Bed Standard
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 22, 2024
Indigo Lijiang Hotel is located just outside the ancient city, offering both convenience and safety for exploring the area. The rooms are impeccably clean and functional, and the gardens, with their meticulously groomed trees, shrubs, and flowers, are a testament to the housekeeping team and the gardeners’ dedication.
We were warmly welcomed by the friendly restaurant staff, notably Mike, whose constant smile, helpfulness, and politeness stood out.
Special thanks to Cindy, who truly enhanced our stay. She attended to us at check-in and she helped to arrange tickets to the snow mountain and assisted with restaurant reservations. We accidentally left something in our room, Cindy promptly informed us and arranged to send the item to our next hotel. We truly appreciate your kindness, sincerity and warmth, Cindy!
We also want to thank Morna who ensured a fast and smooth checkout.
Indigo is not just a lovely place to stay; the dedicated team makes it an exceptional experience. We would gladly return!
6/8
Response from Property: Dear guests, thank you for choosing to stay at Hotel Indigo Lijiang Ancient Town and sharing your satisfactory stay experience. I know from your comments that you have enjoyed a comfortable and pleasant holiday here. As you can feel, the characteristic design and artistic atmosphere of the hotel with the Tea Horse Road culture as the theme has cleverly integrated the historical and cultural elements of western Yunnan into the hotel design and decoration. Whether it is the lobby, restaurant, private space or guest room, you can feel the vivid historical picture of the Tea Horse Road. The hotel is located deep in the southern end of Lijiang Dayan Ancient City, and the natural garden scenery is quiet. Guests can feel the historical footprints of the ancient tea horse road in the simple courtyard, and enjoy the gentle time in the quiet courtyard. In terms of service, IHG is true to hospitality, from every detail, to create an engaging and memorable experience for guests. We are delighted to see the meticulous care of the hotel staff during your stay, and we are honored that you have named and praised the staff and their service. We sincerely look forward to receiving you again in the near future, and enjoy the trip. Sincerely wishing you a happy life. General manager Jason Chen
avidtavellerhkmy
1 King Bed Standard
Stayed in May 2024
Couples
3 review
Outstanding
Posted on May 15, 2024
We stayed twice in Indigo Lijiang and both trips exceeded our expectations. Five star hotels in china typically have great hardware- great bed, spacious room, typical of design orientated Indigo brand. And as a bonus, our room actually have a view the Jade Dragon Snow Mountain. But what set this Indigo apart is the people- the excellent service quality and the warmth and friendliness of the staff. Morna, Byron, Joey, Jason and especially the service manager Lydia and Carmen just went beyond their duty to make our stay comfortable. I already missed this 🏡 away from home..
这一次住在英迪格酒店，让我永远都会是这品牌的粉丝了。morna, Joey, Byron, Jason, Carmen 和Lydia的服务都很体贴和温馨。
Response from Property: Dear Guest, Thank you for staying at Hotel Indigo Lijiang Ancient Town and for sharing your satisfactory stay. In our service, we are committed to providing a passionate service experience to each and every one of our guests by adhering to our brand proposition of "Explore new stories with inspiration". Your praise is also our motivation to keep moving forward, and we will continue to maintain and improve to provide high quality all-round services to every guest who comes from afar. Thank you again for your kind words and we look forward to welcoming you in the near future! Sincerely,General Manager, Jason Chen
Guest User
1 King Bed Standard
Stayed in Apr 2024
Family
6 review
Outstanding
Posted on Apr 21, 2024
I came to Lijiang with my family this time and fortunately chose this hotel From the moment I entered, the design was full of a sense of relaxation, and I sleep comfortably. Moreover, I wake up refreshed. The breakfast at intercontinental is very rich.
Response from Property: Dear Guest，Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel unique design and guest room made your stay experience more memorable. At Hotel Indigo, we look forward to bringing guests from far and wide an inspiring travel experience with refreshing neighborhood culture and innovative and unique artistic design. The brand culture of our hotel and the legendary ancient tea and horse road culture blend and reflect each other in the highland Gusu Lijiang. We are glad that you had a comfortable stay here, and we will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us andcontinuous support in the near future. Thank you!Sincerely,General Manager, Mr. Jason Chen
Rita Kova
1 King Bed Standard
Stayed in Mar 2024
Couples
7 review
Outstanding
Posted on Apr 5, 2024
That was a great experience. It was hard to choose between Intercontinental and Indigo. I personally prefer Indigo because of our experience in Japan and of the attention to detail. The prices were the same at both hotels and you can use the amenities of both, which is great. The breakfast at Intercontinental is better, the bacon in Indigo is Chinese style and it’s not a buffet breakfast. Need to order from the menu. I liked the unique story of Indigo about the Tea horse road. Intercontinental has a larger area, but both hotels are beautiful. The staff at Intercontinental speaks better English. The staff at both hotels were helpful and attentive. We got an upgrade in Indigo to a Mountain View room but only because first we got a wall view and I asked for an upgrade. Indigo is quiet and peaceful, but very close to Intercontinental. The rooms are huge and amazing. In the end, choose the hotel based on the room style you prefer. All the other stuff can be shared. Thank you for a nice stay in Lijiang. The location is convenient and quiet. We went to Hyatt and Pullman for dinner, but they were far from the Lijiang old town and it was difficult to find transportation, it took us 50 minutes to get didi, the hotels are just okay compare to Intercontinental and Indigo. I recommend staying at Intercontinental or Indigo for a satisfying experience. 👍
6/9
Response from Property: Dear Guest，Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel unique design and guest room made your stay experience more memorable. At Hotel Indigo, we look forward to bringing guests from far and wide an inspiring travel experience with refreshing neighborhood culture and innovative and unique artistic design. The brand culture of our hotel and the legendary ancient tea and horse road culture blend and reflect each other in the highland Gusu Lijiang. We are glad that you had a comfortable stay here, and we will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,General Manager, Mr. Jason Chen
Guest User
1 King Bed Premium
Stayed in Mar 2024
Friends
3 review
Amazing
Posted on Apr 5, 2024
Setting of the hotel was really beautiful. Staff were friendly and helpful. Rooms were spacious and comfortable. Breakfast options were fantastic. Located on the quieter side of the ancient town which suited my needs. Would stay here if I visited Lijiang again.
Response from Property: Dear Guest，Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel unique design and guest room made your stay experience more memorable. At Hotel Indigo, we look forward to bringing guests from far and wide an inspiring travel experience with refreshing neighborhood culture and innovative and unique artistic design. The brand culture of our hotel and the legendary ancient tea and horse road culture blend and reflect each other in the highland Gusu Lijiang. We are glad that you had a comfortable stay here, and we will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,General Manager, Mr. Jason Chen
Haipei
1 King Bed Standard
Stayed in Dec 2023
Couples
1 review
Outstanding
Posted on Dec 14, 2023
Our stay with Indigo Lijiang is absolute amazing! Super warm and friendly services and super comfortable and well thought facilities. Big shout out to our guest service manager Nero Yang, who is friendly, professional and considerate. Staying in Indigo you can spend your time at Intercontinental lobby, where you can get the 100/100 perfect view of the Jade Dragon Mountain when the sky is clear.
If you are coming to spend your holidays in Lijiang, will strongly recommend you to stay with Indigo.
Response from Property: Dear guest, Thank you for staying at Hotel Indigo Lijiang Ancient Town and for sharing your satisfactory stay. In our service, we are committed to providing a passionate service experience to each and every one of our guests by adhering to our brand proposition of "Explore new stories with inspiration". Your praise is also our motivation to keep moving forward, and we will continue to maintain and improve to provide high quality all-round services to every guest who comes from afar. Thank you again for your kind words and we look forward to welcoming you in the near future! Sincerely,General Manager, Jason Chen
peter john matkin
1 King Bed Standard
Stayed in Apr 2024
Solo travelers
1 review
Outstanding
Posted on Apr 9, 2024
The location was perfect for me, not in the high traffic area so it is very quiet but not far to walk, bicycle or taxi to the more busy areas. The Indigo is small enough to be very personal and provide fantastic service in a relaxed environment whilst its sister hotel across the street povides a great gym and pool. All the staff at the Indigo are very friendly and nothing appears to be too much trouble and a special thanks to Laura - this is what makes the Indigo special. Would definitely recommend.
Response from Property: Dear Guest, Thank you for choosing the Indigo Lijiang Ancient Town Hotel during your trip to Lijiang and for sharing your delightful stay experience with us. At our hotel, we uphold the InterContinental Hotels Group's genuine hospitality, always paying close attention to every detail to provide our guests with a comfortable and personalized service experience. We are delighted to hear that you have felt the meticulous care from our hotel staff during your stay. Our hotel is strategically located at the southern gate of the ancient town, which was one of the essential routes for the Lijiang horse caravans in the past. With our prime location, guests can not only enjoy the convenience it brings but also revel in the tranquil and serene leisure time at our hotel. We sincerely look forward to welcoming you back in the near future to provide you with an even better and more inspiring stay experience. Wishing you a pleasant life! Sincerely, Jason Chen, General Manager
Jonanrei
1 King Bed Standard
Stayed in Sep 2023
Couples
8 review
Outstanding
Posted on Oct 1, 2023
The facilities in this hotel is really high quality, better than we expected. We checked in this hotel (Indigo) but we ate our breakfast in the Intercontinental Hotel. We had our free photos as well, which are good quality as well. Over all, this hotel is highly reccommended. Gonna go back in this hotel again
Response from Property: Dear guests, thank you for choosing to stay at Hotel Indigo Lijiang Ancient Town and sharing your satisfactory stay experience. I know from your comments that you have enjoyed a comfortable and pleasant holiday here. As you can feel, the characteristic design and artistic atmosphere of the hotel with the Tea Horse Road culture as the theme has cleverly integrated the historical and cultural elements of western Yunnan into the hotel design and decoration. Whether it is the lobby, restaurant, private space or guest room, you can feel the vivid historical picture of the Tea Horse Road. The hotel is located deep in the southern end of Lijiang Dayan Ancient City, and the natural garden scenery is quiet. Guests can feel the historical footprints of the ancient tea horse road in the simple courtyard, and enjoy the gentle time in the quiet courtyard. In terms of service, IHG is true to hospitality, from every detail, to create an engaging and memorable experience for guests. We are delighted to see the meticulous care of the hotel staff during your stay, and we are honored that you have named and praised the staff and their service. We sincerely look forward to receiving you again in the near future, and enjoy the trip. Sincerely wishing you a happy life. General manager Jason Chen
Christopher
1 King Bed Standard
Stayed in Aug 2023
Couples
2 review
Outstanding
Posted on Aug 20, 2023
What a great hotel! The location is perfect. Easy access to the hotel from the street but also just inside the old town- so best of both worlds. The accommodation was beautiful- like a garden paradise.
Thanks to the staff for making it extra special. Especially thank you to Abby, Nero, and Morna for making us feel special even though the hotel was so busy.
Will stay again!
Yanjiushu
1 King Bed Premium
Stayed in Aug 2023
Family
4 review
Outstanding
Posted on Aug 10, 2023
This hotel is so beautiful，location nearest，the room service excellent。We want to thank you for Ms Grace, and Mr Byron for your service．and we family also appreciated the front desk Sister，your smile is so kind．
Response from Property: Dear Guest, Thank you for staying at Hotel Indigo Lijiang Ancient Town and for sharing your satisfactory stay. In our service, we are committed to providing a passionate service experience to each and every one of our guests by adhering to our brand proposition of "Explore new stories with inspiration". Your praise is also our motivation to keep moving forward, and we will continue to maintain and improve to provide high quality all-round services to every guest who comes from afar. Thank you again for your kind words and we look forward to welcoming you in the near future! Sincerely,General Manager, Jason Chen
Guest User
2 Twin Beds Standard
Stayed in Oct 2023
Couples
2 review
Outstanding
Posted on Oct 20, 2023
We just returned from a very special four days at the Hotel Indigo in Lijiang Ancient Town. The location of the hotel is perfect, just at the southern end of the historic section, which allowed us to explore both the tourist shops and restaurants while having more local places just across the street. Staff were very helpful with check-in and during breakfast service and the housekeeping staff turned around a laundry request much sooner than promised. In addition, the design of the property and individual rooms was exceptional. My only disappointment was that towels were changed every day despite my indication that this was unnecessary. Otherwise, it was a very top-notch experience.
Response from Property: Dear guests, thank you for choosing to stay at Hotel Indigo Lijiang Ancient Town and sharing your satisfactory stay experience. I know from your comments that you have enjoyed a comfortable and pleasant holiday here. As you can feel, the characteristic design and artistic atmosphere of the hotel with the Tea Horse Road culture as the theme has cleverly integrated the historical and cultural elements of western Yunnan into the hotel design and decoration. Whether it is the lobby, restaurant, private space or guest room, you can feel the vivid historical picture of the Tea Horse Road. The hotel is located deep in the southern end of Lijiang Dayan Ancient City, and the natural garden scenery is quiet. Guests can feel the historical footprints of the ancient tea horse road in the simple courtyard, and enjoy the gentle time in the quiet courtyard. In terms of service, IHG is true to hospitality, from every detail, to create an engaging and memorable experience for guests. We are delighted to see the meticulous care of the hotel staff during your stay, and we are honored that you have named and praised the staff and their service. We sincerely look forward to receiving you again in the near future, and enjoy the trip. Sincerely wishing you a happy life. General manager Jason Chen
Guest User
1 King Bed Standard
Stayed in Oct 2021
Couples
6 review
Outstanding
Posted on Oct 28, 2021
Our second stay at this wonderful hotel, great location and all boxes ticked. Highly recommended.
Denis Neporada
1 King Bed Standard
Stayed in Oct 2021
Couples
9 review
Outstanding
Posted on Oct 2, 2021
Perfect breakfast, perfect environment and perfect service. The stuff helped us with ordering tickets to romance show. Hotel’s location is so good, just near entrance to ancient town. Totally recommend this hotel.
Guest User
1 King Bed Standard
Stayed in Jun 2024
Family
17 review
Outstanding
Posted on Jun 30, 2024
Hotel Indigo Lijiang Ancient Town cleverly integrates the cultural elements of the Ancient Tea Horse Road. The courtyard-style loft is antique, and the furniture and hooks in the room are combined with the elements of the Ancient Tea Horse Road, full of rich Yunnan characteristics. The facilities and hygiene of the room are all five-star. Wayne upgraded our room on the day of check-in. The greetings and services on the way were meticulous. It happened to be my family’s birthday when I checked in, and Wayne also sent a cake specially. Thank you very much! The bedding in the room was also very comfortable. Because it rained for two days and I didn’t want to go out, I stayed in the hotel for a whole day. The hotel’s breakfast was also very rich. After dinner, it was also pleasant to take a walk in the garden-style courtyard with an umbrella and look at the scenery.
Original TextTranslated by Google
6/12
en?ka
1 King Bed Standard
Stayed in Jun 2024
Couples
15 review
Outstanding
Posted on Jun 29, 2024
The Indigo Hotel in the ancient city is great. We arrived at the hotel very quickly after entering the ancient city. The intern Cindy in the lobby was kind and nice. She warmly welcomed us and helped us carry our luggage to the room. The Chinese-style decoration design corresponds to the ancient city architecture, and it feels great to take a photo. The room is spacious, comfortable, clean and hygienic. The room service staff also left a warm greeting card. The capsule coffee in the room is great. I will stay here again next time I come to Lijiang.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hotel Indigo Lijiang Ancient Town during your trip to Lijiang and for giving the hotel a good review. The hotel is located at the South Gate of Lijiang Dayan Ancient Town, with an excellent geographical location. The various creative designs in the hotel are inspired by the stories of the former caravans and the magnificent snow-capped mountains behind it. The overall architectural design of the hotel fully integrates the surrounding environment of the ancient city, and cleverly integrates the cultural elements of the Naxi people and the Ancient Tea Horse Road to create an inspiring and contemporary design. The hotel has 68 themed rooms and luxury suites that reflect the life of the caravans, antique courtyard pavilions, and designs full of ethnic culture and passion, allowing you to feel the wonderful feeling of the caravan post station on the Ancient Tea Horse Road. The room is equipped with complete facilities such as Dyson hair dryer, AMIRO makeup mirror, Marshall speaker, wireless charger, smart voice heating humidifier and capsule coffee machine. At the same time, skin care masks and makeup remover wipes are provided. Guests staying in the hotel can experience the mini bar once for free. We are committed to creating a comfortable and comfortable stay experience for every guest. We look forward to continuing to provide you with an inspiring service experience in the near future. I wish you a happy life! General Manager Chen Peng
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