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Sheraton Baltimore Washington Airport Hotel - BWI

Sheraton Baltimore Washington Airport Hotel - BWI

4/582 Reviews
The hotel receptionist was not welcoming, just ignoring people who come in the hotel. I was with a friend and have waited more than 3 hours just to be checked in_ just sitting in the lobby, this lady wouldn't give any updates as to when our room is going to be ready, when i asked the manager what time will the room be available she just said, ”what to do we dont have any rooms available,” and wouldn't give a timeframe and was even told ”excuse me, we have a line” when we were not even finished talking to her to get rid of us. we did not wait for that long just to be kicked out that way, that was very rude. I tried to get their names, but they both covered it and hid their name plates, and this spanish manager rudely handed calling cards of all their superior employees and told me to call them. (no offense to other spanish people,i have spanish friends but not like her). The receptionist name was Shawnees.

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