Guest User
June 25, 2024
It started with our arrival at noon, room available at 3 - fine- but when we get to the room at 5 the luggage isn’t even there. Then we asked for a reservation by the concierge and it took literally 30 mins to get a confirmation (it was a simple phone call). Then we ask for a taxi, which they ordered but never came (suggestion to all: forget taxis in Lisbon, Uber is faster and cheaper). Next day, we ask them to book a rooftop, they call in front of us, and tell us “it’s full but by the time you get there, a table will free up”. Guess what? It was completely full and we had to go elsewhere. Nice final touch, we ask the turndown staff to come later, they never came. Maybe they don’t speak English (in a hotel where 70% of the guests speak only that). Only bright spot is the nice breakfast staff. Oh, and no grace period on check out (not that I saw any cleaning staff rushing to clean the room when I left the room!) The rooms are tired, small, no bathtub, one sink. A sort of 1990s charm, including a Bose speaker that connects to a 2001 iPod. So, ***** away the useless staff and you have a good 3 star hotel. We won’t be returning, even though we are loyal Accor customers.