A characterful hotel, well located to access all areas of Lisbon, and on or near the major public transport routes. The staff were amazing - friendly, welcoming, knowledgeable and reassuring. The facilities were good and everything worked well. The breakfasts are amazing, catering for every conceivable taste, and outside of breakfast time pastries and tea/coffee are available. The hotel operates an honesty bar system, so you can serve yourselves a wide range of drinks at any time, then just complete a little ticket and post it in the box for charging to your room. There is a very nice library room with roof terrace on the 3rd floor open to all. The atmosphere in the hotel is really calm and tranquil, a real treat after the buzz of central Lisbon. We would not hesitate to stay here again.