Guest User
January 12, 2024
There was a problem with the hotel's drainage system. The water flowed very slowly. The bathroom was filled with water, seeping into the entire room and soaking our suitcases. What's even more outrageous is that without any notice, my credit card was inexplicably debited 800 euros the next day, claiming it was compensation for water leakage. The hotel also had a very bad attitude. They refused to communicate and said they would not refund the money.
We checked out in the morning and were in time to catch a flight, so we didn't care about this and didn't complain to the front desk. Unexpectedly, we got bitten back. It’s good that I didn’t ask for a full refund. There is a problem with the drainage system of the co-authored hotel, and the customer still has to foot the bill?
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