My Suite Lisbon Serviced Apartments - Principe Real

Lovely stay very helpful staff

My wife and I recently spent three very disappointing nights at My Suite Lisbon Guest House from May 16 - 19, 2023. Prior to visiting Portugal we researched various hotels available in Lisbon and became aware of My Suite Lisbon Guest House as a result of looking at Hotel Mondial's web site offering of a Boutique Hotel. Preferring to stay in a hotel suite with a garden to relax in after hours of walking and hill climbing we decided upon staying at My Suite Lisbon and booked a Deluxe Suite with Garden View through with the assumption any offering associated with Hotel Mondial must be of good quality. Such was not the case. Upon our arrival we were given a room that most definitely was not a deluxe suite nor did it have a garden view. Presuming we were given this particular room by mistake I approached the office and was told that that our room was indeed a Deluxe Suite and that there was no opportunity to change room. I can't even explain our disappointment in our realization that we were the subject of a bait and switch as nothing about our room was anything typical to photos we'd seen on My Suite Lisbon's web site nor that of Hotel Mondial's web site. To describe the room we were offered as a Deluxe Suite is far from any reality. At best it was a 2 star room with cheap old mismatched chairs and furnishings; an old warn and frayed leather sofa; a rusted fridge; a TV sitting upon an old steamer trunk similar to we had and afford in our 60's Bohemian college days ; no garden view; no facial tissues thus forcing us to use toilet paper to wipe our nose; no soap for the bidet; etc., etc. Definitely not a Deluxe offering! Had we not prepaid for our room we would not have stayed. In the three weeks we spent in Europe and staying in a dozen hotels My Suite Lisbon was unquestionably the worst! Upon our return we wrote to both My Suite Lisbon Guest House and the Mondial Hotel to express our dissatisfaction and they have not had the courtesy of a response.

It was poor. Beds were very uncomfortable! Breakfast good, but reception unhelpful, with the exception of calling a taxi when we left. we were two nice ladies sharing a break! I clearly booked for myself and my sister in law. It’s in a nice spot, close to restaurants and things. Quiet n pleasant, but not helpful Or friendly

Family of 5 we had great stay, plenty of room, comfortable, would stay there again.

We had an enjoyable stay in Lisbon and loved the area the hotel is in. We were a bit disappointed that the room was nothing like the photos on the website. The room was fully painted with white paint including the floor and it was cracking. The furniture was mismatched and old. The staff were friendly and room clean and comfortable. Just didn’t live up to what we expected given the price and online photos