Lisbon Serviced Apartments - Santos

Spacious room, best and convenient place, closed to famous tram no. 28. Service is sufficient though the room is cold with little thin blanket

Everything is okay but there is a strong smell in the toilet

Two of us stayed 4 nights in Nov 2023. It is a serviced apartment and manless check-in. The apartment is okay, basic. But location is very good where there are many good restaurants around us in steps. However we feel frustrated when we do manless check in, they charged EURO 24 for city tax but it should be 16 since two of us for four nights (2 per person per night). There is no reception we have no choice but paid 24 first. Then we send email to them (3 emails sent during our stay but we didn’t get any reply!) After we left, we enquired to trip.com, and they said they understand the hotel has over charged us and will give us EURO 8 equivalent trip coin for our next booking (thank you to trip.com but I don’t like the hotel should ignore our enquiry, and believed that they also ignored trip.com , therefore offered trip coin to us instead. The toilet paper was very very thin, and they only put one roll. We are running out of toilet paper in the middle of the night, and no where we can ask for. The apartment itself is not bad but there is NO SERVICE at all. Price is not cheap, don’t think we will come back again.