We arrived at 10:30 pm after getting lost in the streets to find the hotel which is on Pink Street, a pedestrian street, completely noisy and busy. When we arrived, the door was closed and everything was dark. There was no bell or note telling me what to do. Cell phone running out of battery, I managed to speak to a friend from Portugal who called the hotel and they opened the door and if I didn't have someone there to call, how would I get in? Everyone is supposed to have free international connections. The reservation does not say that the door closes at night. They didn't apologize and put us on the 5th floor with 85 stairs with our suitcase and backpack. Small room, no wardrobe, bathroom with glass door, no privacy and little space on the floor for suitcases. It was not a pleasant experience and the worst part was the lack of apology!!!
Original TextTranslation provided by Google