SpringHill Suites Little Rock West Reviews
SpringHill Suites Little Rock West
306 Markham Center Dr, Little Rock, United StatesView Hotel Details
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SpringHill Suites Little Rock West Guest Reviews
4/5
Very Good
101 review
Verified reviewsLocation4.0
Amenities4.0
Service4.0
Cleanliness4.0
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All Reviews(101)
Positive reviews(87)
Reviews with photos/video(1)
Negative reviews(14)
Guest User
Two Queen Beds Suite With Sofa Bed
Stayed in May 2024
Family
3 review
Outstanding
Posted on Jun 1, 2024
Clean and good services.
Blake Berlin
Two Queen Suite
Stayed in Sep 2021
Friends
4 review
Posted on Oct 4, 2021
There was a personnel shortage, and the one person working when I checked in didn't understand the computer software. It took almost 30 minutes to check in to a PREPAID room.
David
Stayed in Mar 2024
Other
Outstanding
Posted on Mar 25, 2024
Great Hotel, comfortable and quiet. Had a great stay.
Bishop
Stayed in Jan 2023
Couples
Posted on Jan 6, 2023
The property wasn’t bad but there was a huge problem with the service I received once I got there I was paying with my chime card which I have always used including a time i stayed last month but the clerk stated the hotel wasn’t taking chime or cashapp and hadn’t done so in five years which I know to be false because i just used it but anyway due to this I had to cancel my reservation as instructed and rebook the room for $45 more dollars than the original price when I asked about having the incident fee waived due to this they stated they couldn’t do it even though it was not my fault I talked to two different women and they both refused to take my number to have the manager call me and they also stated there wasn’t a corporate number I could call overall the experience was okay but it should not have cost be $85 more dollars when nothing I did was wrong
Jose
Stayed in Jan 2023
Family
Posted on Jan 4, 2023
The hotel is old and under remodeling. Dirty and unsafe should be closed to the public. Huge renovation project shouldn't have guests.
Erik A
Stayed in Dec 2022
Family
Outstanding
Posted on Dec 31, 2022
Was up-front with water issues last week and the condition of the property. Offered to cancel our reservations if we wanted (which we didn't do).
Tommy
Stayed in Dec 2022
Business travelers
Outstanding
Posted on Dec 14, 2022
I really love the room layout it’s unique and very comfortable. All was in order on arrival. Thank you! 😊
John
Stayed in Dec 2022
Other
Very Good
Posted on Dec 13, 2022
Service was great. Room was clean and quiet despite hotel undergoing needed renovations. Breakfast offerings were lacking.
Tom
Stayed in Dec 2022
Other
Very Good
Posted on Dec 13, 2022
I was looking for a convenient and economical place to stay for a family visit in Little Rock. This hotel met those needs. At check in I was told that the room service occurs every other day, but if I should need anything to call the desk. I did not ever call the desk except to leave a wake up call that I did not get. I arrived on Wed, no room service on Thurs (as expected) and I was sick on Fri so stayed in my room the entire day with a notice on the door. I did leave the room Sat and anticipated that room service might come since I did not get it on Fri, but it did not. When I returned it was too late to call for room service. I left very early Sun morning. All in all the experience here was good. Breakfast was not much to describe, but overall it was an adequate experience.
Jasmine
Stayed in Dec 2022
Other
Posted on Dec 10, 2022
Staff was rude and they ended up asking us to leave early when my travel companion fell in the shower and cut their elbow. And then wouldn’t refund my money for the stay that I had just paid just a few hours before.
Jason
Stayed in Dec 2022
Other
Outstanding
Posted on Dec 11, 2022
friendly employees. Stains on the floor and on the mattress pad in the fold out bed. good breakfast
Tom
Stayed in Dec 2022
Business travelers
Outstanding
Posted on Dec 7, 2022
While sitting on the couch, i had a bug crawl on me. After killing it, i identified it as a bed bug. I pulled up the cushions of the couch and took pictures of the ones that ran. Staff was notified and they immediately moved us to a different floor and room. I examined this room thoroughly and did not find anything. Other than that, it was all great!
Denise
Stayed in Dec 2022
Other
Posted on Dec 7, 2022
I love this hotel but did not arrive this night because my flight into Chicago from Newark on American was delayed and I missed th eflight to Little Rock. Had to pay twice as much to stay in Chicago. I was so exhausted, then when I arrived at the hotel, it took almost 2 hrs to get checked in due to the way my reservation was made by a third party recommended by the airport.
Not good business for your industry. When we make reservations, we do not want third parties, but sometimes it slips by.
Jasmine
Stayed in Dec 2022
Other
Posted on Dec 10, 2022
Don’t waist your money staff was rude and not helpful at all. Will not be staying there ever again
Brandon
Stayed in Dec 2022
Family
Posted on Dec 1, 2022
We booked a room based off of reviews as we were driving through from Georgia to California. The reviews said it was clean and decent even dog rooms. Ours was not the case we opened the door to a terrible odor. The heater was t turned on and now we know why. Not only did the room smell like pet but so did the heater. Other then that it is just a really old run downed hotel chain definitely due for an upgrade. As for front desk there was only one person on and about 10 families trying to check in. While she did her best she should have had some support it took about an hour to get into our room at 10pm at night. We had a long day the next day and after checking in and getting g settled only for about 5 1/2 hours of sleep. As for the surrounding area it was fine nothing great no where close to the hotel to rest walk your pet and in the small strips of grass lots of dog poo due to no where else to really walk you dog. Also no access to pet baggies to pick up the waste. Since this is a pet friendly hotel I would assume they had these items. We checked out at 6:15 and breakfast was suppose to be available but nothing was out or ready to go so we also skipped that. Which with three kids was another reason we booked there. Overall the hotel served its purpose for us to sleep and get back on the road but I would not recommend it to anyone unless it’s all that was available and in your price point.
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