To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(2731)
Positive reviews(2662)
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Luxurious(66)
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Negative reviews(69)
Traveller from Jakarta
Deluxe King Room
Stayed in Sep 2023
Business travelers
3 review
4.7/5
Amazing
Posted on Nov 7, 2023
Hotel Wanda Realm Liuzhou is a 5-star Hotel located adjacent to Wanda Plaza Liuzhou, so you can get everything very easily without hassle. The hotel lobby is grande, the facilities is complete and in good condition, and my room is very clean. The buffet restaurant menu is also nice with a very reasonable price. In addition, the front desk staffs and the bell boy are very kind and polite, eventhough with a very limited English. It was a very pleasant stay in Wanda Realm Liuzhou.
The hotel is located in New City, but still within 10-15 min driving to the Old City, where most of the Tourist Attraction located.
6/16
Response from Property: Dear Guest,We very much appreciate you highlighting the experience during your recent stay at Wanda Realm Liuzhou, and we are pleased to hear that you are in general satisfied with our hotel. It is always encouraging to receive positive comments like yours that we will share with our team to continuously improve the quality of our services. All of us here look forward to welcoming you back soon.Yours sincerely,
David Ju
Deluxe King Room
Stayed in Aug 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Very nice 5 star hotel that want to stay again next time~!
Response from Property: Dear Guest,We appreciate you highlighting the experience during your recent stay at Wanda Realm Liuzhou, and we are pleased to hear that you are in general satisfied with our hotel. It is always encouraging to receive positive comments like yours that we will share with our team to continuously improve the quality of our services. All of us here look forward to welcoming you back soon.Yours sincerely,
Schaefer
Deluxe King Room
Stayed in Jun 2023
Business travelers
17 review
5.0/5
Outstanding
Posted on Jun 4, 2023
Great hotel. Maybe nicest in Liuzhou. Highly recommend. Friendly helpful staff. Very comfortable room.
Response from Property: Dear Guest,We very much appreciate you highlighting the experience during your recent stay at Wanda Realm Liuzhou, and we are pleased to hear that you are in general satisfied with our hotel. It is always encouraging to receive positive comments like yours that we will share with our team to continuously improve the quality of our services. All of us here look forward to welcoming you back soon.Yours sincerely,
Pyup
Deluxe Twin Room
Stayed in Jun 2024
Solo travelers
5 review
4.5/5
Great
Posted on Jun 8, 2024
big and spacious room
Response from Property: Dear guests, thank you for choosing to stay at Wanda Realm Liuzhou. We are very happy that you affirm us. The hotel has been committed to providing guests with luxurious, comfortable and natural services. We sincerely look forward to your visit again and wish you all the best.
JiefuJeffwang
Deluxe King Room
Stayed in Nov 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Explore Liuzhou culture, stay at Wanda Realm Hotel on weekends and trips to Liuzhou🏨 Warm and comfortable, good sleep, purified water is provided on the floor, the buffet dinner is very cost-effective, the waiter💁 is polite and enthusiastic, the meal is very pleasant, the swimming pool experience is also good, the temperature is constant and equipped with hot and cold water massage pool. The air conditioning and fire alarm systems are all Honeywell brands. Wanda Group's safety investment and management are indeed strict, which makes people feel at ease. The surrounding Wanda Plaza commercial facilities are convenient, and the Industrial Museum is very close and can be walked to. The overall stay experience is very good👍 Recommend friends to come to Liuzhou first choice^_^
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6/12
Response from Property: Dear customer, thank you for your evaluation and support of the hotel. It is our happiest moment when we receive your approval! Looking forward to your next visit!
Guest User
Deluxe King Room
Stayed in Nov 2024
Business travelers
3 review
1.0/5
Posted on Nov 21, 2024
Hygiene: terrible, see photos
Service: extremely bad, members are provided with fruits or snacks, but they gave me 2 monk fruits very reluctantly, told me to soak water by myself, and looked down on my new card.
Facilities: old, no electricity in the socket
I won't stay here again. I paid for the hotel, not for your bad looks.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,感謝您入住柳州富力萬達嘉華酒店並留下您的反饋。關於您提到的衞生問題給您帶來的困擾,我們感到十分抱歉,會在今後得日子得加強培訓和整改,插座沒電得情況我們也已經將您得反饋上報給相關部門進行核查和處理,確保此類情況不會再次發生,在服務方面我們也會繼續加強培訓力度,確保給到每一位賓客賓至如歸得服務。對於您所反饋的情況給您帶來得不便,我們再次向您表示歉意,期待您能再次光臨酒店,讓我們有機會為您提供更好的服務。
Anonymous User
Deluxe King Room
Stayed in Oct 2024
Couples
8 review
4.5/5
Great
Posted on Nov 5, 2024
The hotel environment is good, the room is spacious, we booked a dinner buffet, the buffet is very rich, there are fresh food, hot pot, the restaurant waiter is very good. The only drawback is that the minibar is charged.
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Response from Property: 親愛的顧客,您的建議我們收到啦,同時也感謝您的肯定,我們會不斷改善服務、提升產品,祝您生活愉快,期待您下次入住。
Dushetuxinzi
Deluxe King Room
Stayed in Sep 2024
Couples
33 review
4.0/5
Very Good
Posted on Sep 17, 2024
While working out in the gym, the aunt poured a whole bag of chlorine powder into the swimming pool, which instantly irritated my nose. The hotel management apologized and upgraded the suite. The management staff was humorous and said that the room was hot in the summer and not in the winter.
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6/20
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Family Room
Stayed in Oct 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Dec 14, 2024
The location is convenient to go anywhere, the breakfast is quite rich, and the connecting room is suitable for friends or family to stay together. The front desk service is average, and the room service is OK. My friend stayed here again for the second time.
Original TextTranslated by Google
Atz2011
Deluxe King Room
Stayed in Oct 2024
Family
32 review
4.7/5
Amazing
Posted on Oct 27, 2024
The location is convenient and fully equipped. The room is not big, but the toilet and bathroom are good. It is said that the room has been upgraded. The interior of the room is OK but the corridor is very dark. This needs to be improved, but it does not look like it in terms of appearance and interior decoration. The No. 1 luxury hotel in Liuzhou according to reviews
Original TextTranslated by Google
6/8
Response from Property: 親愛的小主,非常感謝您的認可和評價,我們會努力越做越好!期待您下次入住,為我們提出更多的建議和意見!
Liudaidai
Deluxe King Room
Stayed in Oct 2024
Travel with friends
43 review
3.0/5
Posted on Oct 17, 2024
The bathroom is in front of the toilet!! The order feels weird!! It's also very uncomfortable that you can't use the big shower🚿. The staff don't have a high sense of service. Although it's not a luxury hotel, it's still a better hotel in Liuzhou. This is a bit lacking. After all, Liuzhou is a nationally famous tourist city with a large flow of people. It should be improved. Thank you.
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Response from Property: 尊敬的客人,感謝您入住酒店並留下您的寶貴意見!我們的客房浴室是配備大花灑的,如果遇到使用的問題可以隨時致電賓客服務中心,為您立刻解決。對於您提到的服務方面未能讓您滿意的問題,我們感到十分抱歉,在今後會進一步加強培訓,提升員工服務水準,再次感謝您的反饋,期待在您的下次入住能夠給您帶來更好的體驗!
Guest User
Executive Deluxe King Room
Stayed in Oct 2024
Family
26 review
5.0/5
Outstanding
Posted on Oct 5, 2024
It was already late at night when we arrived at the hotel during the National Day holiday. The front desk took the initiative to help upgrade the suite, which was a super plus. The room was spacious and comfortable, and the breakfast was also rich in variety. I chose this hotel after a long time, and the old brand is reliable!
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Response from Property: We have always been there for you through thick and thin. Companionship is the most lasting confession of love. We will never disappoint you and will repay your love with better services.
Guest User
Deluxe King Room
Stayed in Oct 2024
Family
15 review
3.6/5
Posted on Oct 5, 2024
Facilities: Average
Hygiene: The room was very dusty, and it got better after I asked someone to vacuum it
Environment: It's very convenient to order takeout and eat delicious food in Liuzhou without queuing
Service: Average
On the top floor of Wanda, in the city center, it takes about ten minutes to go anywhere, very convenient
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Response from Property: 感謝您對我們的支持,祝您每天都能擁有陽光般的好心情~~我們一直在努力!歡迎您下次再來~~
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Family
20 review
4.0/5
Very Good
Posted on Oct 4, 2024
The hotel under the old Wanda Group, the lobby is still the same as always Wanda local tyrant style🫢🫢
Arrived at the hotel at 12 noon, the front desk had arranged the room in advance, high-rise non-smoking room👍Outside the window is the view of the neighborhood next door, it is quite quiet at night.
Wanda Plaza is right outside the door, food, clothing, housing and transportation are very convenient, and it also avoids traffic jams👍
Just can't ask too much of the hotel, after all, Jiahua is an ordinary route, the facilities are quite old, you need a room card to get electricity, and the mattress is not very comfortable to sleep on (no thin pad like Mandarin Hotel), but the ventilation is still good, maybe I am on a non-smoking floor, there is no odor as other comments say.
Original TextTranslated by Google
Response from Property: 感謝您對我們的支持,祝您每天都能擁有陽光般的好心情~~我們一直在努力!歡迎您下次再來~~
Joe1y23
Deluxe King Room
Stayed in Oct 2024
Couples
7 review
4.8/5
Amazing
Posted on Oct 8, 2024
I checked in very late. The front desk said that the room type was upgraded. Some parts of the room were not cleaned carefully enough. Overall it was good. It was a bit troublesome to find the elevator when parking the car in the underground parking lot. No one helped with the luggage.
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We regret to learn that your experience did not meet your expectations, especially in terms of reception service and hygiene. We attach great importance to your evaluation and have begun to improve the service process, including strengthening staff training to ensure that every guest can feel warm and cared for. We promise to continue to work hard to improve the quality of service and hope to have the opportunity to regain your trust in the future. Thank you again for your valuable feedback.