Central Station Hotel Liverpool

I didnt stay here, as i had to switch a flight last minute. No money refunded of course 🙄, but what i didnt like was how this hotel tries to hide what it really is through the cover photo they use of a grand station… the reality is a small hotel accessed by a tiny staircase above two cheap as chips irish/theme bars with loud music and old men drinking outside… i went inside so i feel qualified to write this. The staff were very nice, but its dishonest not to be upfront about the poor location, especially for couples or families. Feels like a real dive in the lime st/cavern quarter ‘trashy’ area of the city (liverpool as a whole is AMAZING though) and the photo they use on trip.com is not representative

Had a fantastic stay, your staff are a absolutely FANTASTIC they are all so efficient, had a issue with my room but as it wasn't found till late in the evening but I was in a clean fresh room by 11 the next morning. As for your staff the tall blonde lady can't rambert her name super polite and on the ball, and as for Collette she made me feel so welcome and she treated me like I was a returning customer and it was my first time staying at the hotel, she is a asset to you and the hotel, also the bar team I met were amazing too and your house keeper I spoke too was so appreciated of me *****ping the beds for her when I changed over rooms, all your staff are AMAZING. Thank you to all of you guys and yes I will be returning ASAP.

Just a one night stay for my 60th birthday staff extremely helpful and kindly gave me a complimentary bottle of wine. Very comfortable room and plush surroundings not a noise nuisance at all considering it’s surrounded by bars one small downfall is no lift to the third floor we’re the deluxe rooms are based

Nice hotel. Near shopping center, near Tube. Near train.

Fantastic hotel clean warm safe and near to pubs will definitely stay again

A lovely boutique hotel - close to amenities and spotlessly clean with friendly helpful staff. No hairdryer or cupboard in room (although hangers) and in fairness they did email a few days before my stay that is was noisy but I wasn’t banking on loud music coming from the pub until 2am. If noise isn’t a factor for you (or you are going to be out late) I’d stay defo stay here as it’s great value for money.

Firstly, the location of the hotel cannot be faulted, it is right bang in the centre and close to all the local amenities and restaurants/shops etc. The staff also were very friendly and helpful. We stayed for two nights in mid-week as a mini-break for myself and my partner and had never been to Liverpool before so the location was brilliant for us. I must be honest about the room though- the room is very tired and dated but generally in ok condition but the bed was awful. We had a double bed which was two single beds pushed together and extremely well worn mattresses which when lying on you could feel the beds underneath. The bed underneath the sheets was filthy and had various stains on and in dire need of replacement. The carpet was also filthy with stains so the rooms need a bit o inves**ent/refresh. The noise also from the bars outside even in mid-week was quite bad and we had realised this was above a bar but I didn't realise how bad it was. The reception did provide earplugs though so with those it was ok. My partner didn't sleep much at all though. The location and staff are lovely but the rooms really let the place down.

What can I say. We stayed at this hotel 12 months ago and it was pretty comfortable. Therefore we booked again just after new year. I looked on a few sites in the morning and other better hotels were cheaper (IBIS etc) but I stayed loyal. The main issue I had was the shower which flooded twice during the stay. I am sure the manager will come on and say they offered me another room. As you know, that’s not always practical at 7pm when you are rushing out and you are reassured by the staff that it will be sorted in the morning. Two days the shower was blocked. The bowl of the shower filed with black hair and unfortunately human feces. The bathroom then flooded and it all got very unpleasant. This happened on the first and then the second night. The staff were apologetic and promised to clean the room and correct the problem. Neither happened. When I left the hotel I very politely asked if there was any case for a part refund. I said I totally understand that homes and hotels experienced plumbing issues but I had been left standing in a basin over flowing with hair (not mine obviously) and human feces. The manager simply said no. I said this was a little odd as I had not showered properly for two days. She said she would speak to the owner but I have heard nothing despite chasing. I was on the third floor for which there are three flights of extremely steep stairs. Others have commented on the noise. Frankly it is ridiculously loud all night. The hotel is surrounded by pubs on each side and sits directly above two. Banging of glasses, music, shouting, arguing etc goes onto about 3am and then the beer deliveries start at 7am. Clearly this hotel is catering for football packages. They are advertised everywhere in the hotel. This is not a hotel for families or anyone wanting a good nights sleep. Very disappointing all round. Have loads of photos but some are not suitable for sharing. To be totally honest, its not my style to share reviews but I was annoyed the hotel didn’t have the decency to contact me and offer even a small refund. Very poor judgment and customer service. Never again!