Actually as far as service went, this hotel is 5*, but the interior is worn and old fashioned and needs a makeover, including new lighting. The whole hotel is very shadowy. Also, the internet reception was poor and only worked downstairs, if it was working at all. I was on the 3rd floor. On the plus side, the breakfast was delicious, such a choice and so tasty - there was everything you could possibly want, plus a huge variety of teas. The staff were efficient and helpful. Unfortunately, you have to cross over to the Shankly opposite for lunch and dinner, which is ok if it wasn't pouring with rain. My room was massive even though I was on my own (yes, there is a singles supplement!) and I had a staircase going up to the bed area. There was very little space for clothes except a huge wardrobe (you can't hang everything up). I stayed for 6 nights so I like to unpack. My favourite place was the front desk. The staff were great, notably Dominique and Mel. They chatted, gave advice, gave directions, helped out with problems and generally made me feel welcome and looked after. The other staff were just as good, but I didn't see them as much. I always felt they were glad to see me and wanted to make my stay special. As I said - staff 5*, rooms, etc 3*