Guest User
December 8, 2023
I will write in Portuguese, which is my language, to find words to describe the trauma I suffered with my daughter. I rented a 2-bedroom apartment for one night with Happy Days Apartments, with a promotional price of £100 for accommodation + £100 security deposit. I asked to check in 30 minutes earlier but they didn't allow it (ok, I understand that sometimes it's not possible). When I arrived at the apartment at approximately 4:00 pm, as it was winter, there was almost no natural light and I had almost no battery left on my cell phone. When we turned on the lights we realized that there was no power in the apartment. We couldn't put our cell phone to charge either. It wasn't even possible to use the bathroom because there was no light. We contacted the company, which offered us an “upgrade” to another apartment (SGT Peppers Apartments), which would be a 10-minute walk away (in the rain). We were already out of battery on our cell phones and very tired. We managed to find the second accommodation by asking people on the street for references to Caverna, but to our surprise, upon arriving at the property, there was an unbearable smell of cigarettes (I'm extremely allergic), of wet dogs and, as if that weren't enough, the noise of the pub below the apartment reverberated until the walls vibrated (no exaggeration, I have video). I contacted the administration and to my surprise, a staff appeared at the door of the apartment literally EXPELLING us!! Me and my daughter, screaming, taking our belongings without our authorization and throwing them outside the apartment. We had no battery, no accommodation, it was raining and cold, it was already after 7pm... I have never felt so violated in my life, I don't recommend the place or the team to anyone.
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