TownePlace Suites by Marriott Hotels in Livonia

The network is not good, the phone can be on the computer! Hot water can't be supplied! Everything else is fine! ! !

I recently stayed here due to power outages in the area. I expected a decent stay since this property is fairly new. However, in this age of COVID, our room wasn't clean. The shower pan was dirty and stained and there was hair at the bottom. There was also visible dirt and hair in the sink as well as on a towel. We called down to get the bathroom clean (knowing they were sold out so no other rooms) and were just referred to a voicemail for the manager. Not one person offered to come up with a disinfectant or anything. Aside from the lack of cleanliness, the hotel had shotty construction. There are switches that don't work, the lights flickered and there were cracks in walls. There is also no sound barrier between the floors so we had to hear the people bouncing around all night which is something I expect from a cheaper place. There were signs that stated no smoking but you could smell it coming off the elevator....The only positive was the included hot and cold breakfast but I won't stay or recommend this place for someone to stay again. Overall, disappointed.

I arrived around 3:35pm today.. I was out of the hotel by 3:43pm today. I waited in the lobby to check in for 8-10 minutes. As soon as I walked into the lobby I noticed an unpleasant smell. After check in I walked to my room, which was on the first floor, and the smells became worse and multiplied. The burnt orange colored walls had extensive dirt and stains, the carpet was visibly dirty and had tears. I walked pasted someone who was visibly under the influence of something or not doing well. After making it to my door, I placed the key in the door…the door was sticking so I had to push it open. (Not safe at all) but it only got worse from there. After gaining access to my room, I entered a completely dark room with the curtains closed. Normally at this point I drop everything and hop in the shower. However, I felt a breeze and an over all unsafe feeling. I went over to the window which was actually a sliding glass door. It was cracked open. Someone left the door open and unlocked for which I can only assume was to cause the next occupant great harm. I closed the door and locked it and decided between the smell, the lack of safety precautions, and the unsavory hotel guest I was leaving. All of this transpired within 2 minutes. I left my room and walked down the hallway and exited thru a side door. As I was walking thru the common area to my car I noticed a number of the sliding glass doors were cracked open. This place is not safe and I assume only harm would have come to me if I had stayed. Not only was it unsafe, it was dirty. There were stained towels in the bathroom the tub had orange and down staining like it had not been properly cleaned in years. This place is a complete train wreck. I actually have spent more time writing this than I did in the room.

I stayed here for two nights with my teenage son and his friend. Staff was very friendly and helpful, especially the breakfast attendant! She was very kind and checked on everyone, making accommodations as needed and keeping things very clean and stocked. The front desk staff was also very nice and always helpful, friendly and attentive. We would definitely stay here again.

The room is not particularly big, the bathroom equipment is a bit old, and the price/performance ratio is super high.

the service was good the room was spotless no complaints they didn't have food due to covid but altogether it was still ok I asked service desk if they had paper plates I feel like if you guys are saving money on not serving breakfast buy paper plates so when we order rdd food if we for get them

Very comfortable beds, quiet, nice lobby and courtyard where we hung out with friends after returning from out 60th H.S. Reunion. Rooms were clean and very nice, but also are being updated and renovated right now. Bistro [breakfast] staff were friendly as can be, food came out of the kitchen promptly, with any empty dish cleared immediately. The staff were the best part. Front desk clerk Ashley helped us by printing a small document I needed from my e-mail on my phone, housekeeping manager Denise immediately offered assistance without being asked, to a tablemate who choked on his food, and I could go on and on about their kindnesses, always with a smile and great eye contact. The manger was very responsive to inquiries and requests, too. These folks each have a great personality and have been well trained. One of the Bistro staff was having great concern over family and friends suffering this weekend form the fires in Lahaina, Maui, but was attentive and professional in spite of her personal angst. A good value, we will stay here again.

Stayed a weekend here while attending a volleyball event downtown Detroit. Paid half the price of staying downtown and it was only about a 15-20 minute drive in so it wasn't bad. Check in was easy, room was clean and although there was some cosmetic things that could be fixed, it was at least clean. Wasn't able to use the pool or fitness area, but they both looked clean from the door. Though I heard the pool was out of towels and there was a lot of water in the hallway leading to pool. We had an issue with our fridge, but they rectified that to our satisfaction, beyond what we would expect. The only complaint (use that lightly) is that we had to leave the hotel by 7:05 to get downtown in time and we asked if it was possible to get breakfast before 7:00 and it was a flat ”no”. Worth a try I guess as most other hotels are very accomodating to this and will even offer to go bags ready to go for early departures. Just an idea for future, perhaps.

Enjoyed my stay