Hotel Serrano Palace

Everything was good, but l hope by the next time l go that a few more staff will be in the restaurant as their will be a lot more people in the hotel, it's quite a small area for food as well. They should have snacks at lunch time as they are missing out by not having this at lunch time.

One of the best stays I’ve ever had. The hotel is great but the staff are AMAZING! From reception to Kitchen, from the cleaning ladies to the pool staff, everyone super friendly, always with a smile and happy to help. The care my daughter received when the staff was told she had food allergies, the chef prepared her favourite dish, got her vegan ice cream…. I mean, I was really impressed! To name a few: Sabrina, Javi, Christian, Chef Raul, Linda, Angeles, Fatou, Tere, Evelyn THANK YOU SO MUCH for this experience! I definitely recommend and will definitely come back!

Fantastic thanks you for a great weekend

We left the Uk and arrived at the Serrano Palace on Friday 16th July. The hotel had only just opened the previous day and we had a lovely welcome from reception. Eveline was very friendly and efficient. We received a glass of wine/orange juice and chocolate truffles then made our way to our room on the fourth floor. The hotel was not overly big and you did feel you received a personal service. The shuttle from the airport took over two hours as there were several stops along the way to Cala Ratjada but taxis would have cost £120 one way. We felt the shuttle was much better value for money. Our room was large with a marble bathroom and views of the Mosquito bar which was hardly heard once the doors were shut. The air con did not work properly when we arrived but this was quickly sorted once we spoke to reception and the director sorted it out quickly for us. It took only one day and it was understandable as the hotel had been shut for 18 months. The pool and sun lounge area was well looked after and you received towels in the morning. My only gripe is that some guests would go down to receive their towels and then place them. On their chosen sun lounger and leave them to go and get their breakfast. There was too much of this “reserving” of sun beds when customers then just abandoned them for large portions of the day reducing the choice for other guests. It was not a major issue in the first week when the hotel was only a 1/4 full but became more of an issue in our second week. We resorted to going to the beach which is only a 100 metres or so from the hotel. This got pretty packed too, especially at the weekend. The spa area looked great although the showers which looked very high tech could not be operated and the jacuzzi in the middle of the indoor swimming pool did not work either. Apart from these minor glitches our stay was excellent. Rooms were cleaned daily although I have no idea what the point of a “turn down service” actually was. I have stayed in many hotels around the world but this is a new experience. I am sure I could pull the covers down to get in bed myself without the need for the house maid to do it for me! Must be some element of a top class 5* hotel that is incorporated into their service standards. The staff are what made the experience excellent, they did excel at making you feel very welcome and as we were the only English speakers in the hotel and the resort chatting to the staff in the evening made our day. Sabrina the director made us feel very welcome and was very effusive. She chatted to all guests on entry into the dining room and is an asset to the hotel. Food at breakfast was excellent with huge choice ranging from bread, cheese, hams, cakes, local produce, tropical fruits as well as cooked breakfast run by Julia at the omelette station where crepes and omelette were cooked to order. We certainly ate our fill with coffee provided straight away as soon as we sat down. The staff were brilliant and as soon as

This property was excellent in terms of location, rooms, and service. Adjacent to the beach the location was within walking distance of all the main bars and restaurants. Rooms were large and very comfortable. Sea view rooms offered panoramic views. Staff were friendly and attentive. The breakfast buffet offered many options and was well managed. For a short and comfortable stay you cannot go wrong with this hotel.