AR Bolero Park

This place is absolutely disgusting!! Went with family as a last min deal away, didn't know where i was staying until i arrived as they found the place and my god i knew from the second we pulled up i was going to hate it. We were greated by rusty metal bars, so looked like a prison. Believe me, i think a spanish prison would of been nicer!! My room was basically in touching distance of the opposite side of the hotel. I did not feel safe, so slept in another family's room. We slept with a table and chairs up against the door, it was that bad!! Pool was disgusting, room was filthy. Seriously stay clear or you'll regret it and probably also need a tetanus after!!!!

When we arrived we had to give a €200 deposit PER ROOM and told our room was ready. Got the key card scanned it at least 4 times to get in the room. Room was NOT ready. Urine all over the toilet seat and room was just a mess. Went down to reception and she apologised and sent someone up. When it was ‘cleaned’ (took the woman 10 seconds to clean the room) we found mould over all the curtains, floor in room and on balcony were disgusting, shower head was nearly falling off and could see it was previously glued back on. Tried to make the most so went down to the pool. It was FILTHY I cannot even guess how long that pool wasn’t cleaned for. Sun-loungers disgusting didn’t even want to put our towels on them. That whole stay I did not see one cleaner/maid. Our rooms were untouched the whole stay, clean towels put in 4 days into stay. Had to ask for kettle and toaster. Had to take out our own bins. Had to leave our dirty towels outside the room to be collected. A couple nights into our stay I was sitting on my bed and the security guard shined his light into my window shaking his finger at me. I did not feel safe in that hotel. All other staff were very friendly the place is just VERY UNDERSTAFFED. The building itself is so outdated it looked like it was gonna collapse. Balcony chairs had dried blood and dirt on them and the rail of the balcony shook. The hotel is in a nice location but I will not be returning to this hotel

Arrived and they tried to charge us €100 each (2 people) when we had already read it’s only €50 each on the hotel description and they acted asif they didn’t know this. Got to our room and the toilet flusher had snapped off so we had to move rooms and this time the toilet flushed once every hour. Sofa was covered in dirty stains, no TV remote, no kettle , bathroom was pleasant enough , bedroom beds were clean enough . Staff quiet rude and miserable, food expensive and not much variety of choice. There must be 45 sun beds and 25 are broken. The pool is a nice pool to look at but not kept clean at all. Finally, you enter your room with a card you put in a slot , I must have gone to get it re scanned about 6 times in 3 days and room wasn’t cleaned the cleaner Just took our towels and put new ones in. Make you mop, sweep and take your bins out on departure. Wont be returning.

If I could give this hotel a minus 5 it still would not be enough, the room was filthy stains on the curtains an the sofas, fridge had a disgusting smell in it the bathroom door and a wall in the living room was rotten through damp they tried to charge us 400 euro but we stood firm and got the loveholiday website up stating 50 euro per person, so only paid 200 euro deposit. For a self catering hotel you HAD TO ASK for a kettle and toaster they don't own an iron. The staff are rude an generally unhelpful. Towels are meant to be changed on the 4th day ours was on the 2nd day and we asked for more clean towels an got told we arnt on the list we asked for more toilet rolls she said ok, we never got them had to buy our own. The lift was disgusting all smudge and dirt marks all over it and it wasn't once cleaned in the week we was there actually never saw a cleaner the whole time we was there. All the staff need training in customer service skills and the owners need to do some drastic work in the hotel inside and out the lift button on the third floor the panel was hanging off someone could get electrocuted. My advise dont book this hotel its absolutely disgusting. On arrival to one of our rooms there was a cotton bud by the bed obviously from the last guests so the room wasn't brushed or mopped. Worst place I have ever stayed. The pool side bed most were broken and some were just disgustingly dirty.

Arrived back this morning from a week in this complex. We didn't pay huge money as it was a quick family get away but not as described. In need of renovation. An electrican a painter and a tiler. We were charged €600 deposit for our three apartments loveholiday who we booked it clearly stated €100 for family the entire complex needs major work. I asked for groundfloor room by email weeks before, as I don't like steps I was put in disabled room on first floor which I didn't ask for when I went to reception I was told it had no steps so was better choice!. If you where in a wheelchair you would not have been able to get on balcony it was tiny, barely fitted two chairs and make your way into bedroom or around beds. The bathroom had an ancient sliding door so you where either stuck in loo or trying to get in kept jamming no track to speak off. The Bar the regency wasn't open (looks like it may not have been in years) there was no hairdressers, the wok resturant as advertised not open. Billards and table tennis no existent. So we where left with pool bar opened 9 till 7pm but closed twice before 6 and there where people around. The pools where fine although the Jacuzzis had one jet working. The towels are changed every four days, day 5 I ask housekeeper outside my door and she said ten mins three hours later still hadn't arrived eventually sorted at reception. None of our other 3 rooms in our party got fresh towels. You also have to empty all bins on main street and wash dishes etc. Toilet paper was 50c a roll in reception. While I totally understand staff shortages etc these things are not acceptable. Definitely not a three star. For a cheap break if your out to get plastered or teenagers probably perfect.

we as a family of eight booked this hotel through the loveholidays website. the hotel has been pre-paid, there is no information on the website that everyone must pay another deposit of £ 200 upon arrival.service at the reception was terrible, they spoke poorly in English. we have a small child with whom we had to wait one hour at the reception for a room key after 11 at night I do not recommend it, I will never stay in this place again.