Dryfesdale Hotel, BW Signature Collection

Attended a family wedding here. Wonderful staff who couldn’t be more helpful. Lovely venue, decor great and food very good. Rooms very comfortable and near to the function areas, v useful for families with children. We had a great time here - thank you to all the team for helping to make the day so special

Arrived around 3.30pm , booked in by Kirsty who was extremely helpful and pleasant we were shown to our room which was again a really nice pleasant room with a view , nothing seemed to much trouble at all for Kirsty and staff , we would definatly recommend this gorgeous hotel and we cannot thank the care and attention we recieved . We will be back thank you.

What a fantastic service from Glen, Louise and their team at the Dryfesdale and at their sister hotel The Queens. They were phoned at 3pm on a Saturday to see if they could save a wedding for over 100 guests, many needing accommodation, due to the woeful, non existent response from a nearby, so called 5 star hotel, who had lost power due to storm Arwen. They pulled out all the stops and by 5pm and opened up the Drysdale, had all the daytime guests booked into rooms, had transported them to their sister hotel, The Queens, and arranged drinks and a cold buffet. A piper was there to pipe them all in and the staff could not have been more helpful. By 6pm they had the reception room set up and the evening guests arriving at 7pm would not have known it hadn’t been prepared days before. The room was professionally set up and lit, with a disco and a hot buffet. They even managed to re-arrange the organised fireworks display to the new venue. I am so grateful to their professionalism, hard work and can do attitude. My son and future daughter in law had put on a brave face throughout the earlier fiasco but to see the relief and broad smiles on their faces when they saw their reception room was so moving. Glen, Louise, thank you from the bottom of my heart

Booked Superior Twin room in this 4* Hotel and that was what this hotel charged us for. However, on the morning of travel we were diverted to an uncomfortable room in a very much inferior 3* sister hotel.

Just got back from working a few days in the lockerbie area, I booked the hotel through my company's travel group and set off on Sunday night. I was met by a staff member Erin when I arrived to be told that she had tried getting in touch with me through the 3rd party without success. The issue was that since I'd made the booking the hotel was getting the boiler/heating maintained and the hotel was to be closed for a day/night. I was told that they had a sister hotel sure hotel for the remainder of my trip and if it was only a few miles away, When I said that was absolutely Erin then offered to move my luggage to the sister hotel the following day. Anyway enough of my waffling, room was more than adequate, food in this hotel as well as the sister hotel was really nice. Great selection of single malt whiskeys too in their sister hotel . All the staff I met were really cheery and helpful and nothing was a trouble. I will definitely be looking to book one or the other hotel when I'm next working in that area. I know anyones plans can change and things go wrong in todays climate but i strongly belief its how a business deals with these hurdles is more important. Erin and the team passed with flying colours. Keep up the good work.

OYO Dryfesdale - Oh Why Oh why did we select this dreary, unloved and inhospitable hotel for the base for my daughter’s wedding. Luckily the wedding service was superb, but the happiness of the day was neatly offset by the belligerent, impatient and disinterested owner of the hotel, tired room and generally inedible food served at the wedding reception– questionable interpretation of edible steak/cheesecake/terrine of chicken, cases in point and not exhaustive. Strangely, the food served the previous evening was nice. Thinking there is a staffing issue here, namely a cook. Probably OK for an overnight stay for a touring guests, providing their bar is set low. I understand, from previous negative reviews, that the owner responds with counter complaints about his guests. So I expected the same when we forwarded our views to Best Western, to which this dire establishment is affiliated. Yep, he didn’t disappoint – apparently he showed great restraint in coping with some ‘unfortunate events as a result of our party’s behaviour’. Mmmmm – what would that be exactly: My daughter choking on a piece of food where the owner’s reaction was ‘did she choke on the confetti?’. Perhaps when we asked for our dinner tables to be put together for the pre wedding meal and they ended up at either end of the restaurant. The list goes on. And – has anyone ever heard of a hotel that does not have a facility of a reception room that guests can relax after a long journey (7 hours in our case). Instead, being sent away to the nearest town for an hour? I travel a lot – I have never experienced such a cavalier attitude. The other wedding party at the hotel echoed our experiences with this hotel and more specifically with the owner’s attitude. I would imagine the owner of this establishment will respond to this review with his own spurious allegations. That’s if he has time as he seems more interested in running his other hotels – hopefully with a little more care than he does the Dryfesdale. He can be assured that we will ignore any of his comments and I would advise anyone reading reviews does so also.

Stayed for two nights as a wedding party. There was no warm welcome, in fact the opposite. The accommodation was adequate but looking tired. The meals were of extremely poor quality. The manager was downright rude. The staff require training in hospitality. (except Aiden). There was no member of staff to offer a friendly farewell. In fact there was no one on reception throughout the whole stay. Our whole party thought that the staff, (apart from Aiden) showed total disinterest. The whole experience was cold and extremely underwhelming. The manager thinks he is made of Teflon.

Stayed here for 2 nights for a wedding. Had lovely garden room with great views of the surrounding countryside. Whole weekend was fantastic, staff (including Glen) very nice and food delicious. Couldn’t fault breakfast ….. cereal, yoghurt, fresh fruit, pastries and cooked breakfast too. Would definitely stay again.

Unfortunately stayed here for my wedding, after booking I read the negative reviews but chose to ignore them, wish I hadn't, the only good thing about my day was the wedding venue, everything at the hotel was abysmal. The food, the service (except Aidan) the "bridal suite" that was the same as everyone else's room! I spoke with Glen (manager) not long after the booking and came off the phone knowing we had made a mistake, has to be the most abrasive hotelier ive had the misfortune of coming into contact with, he is definitely not happy to help and the customer better just put up and shut up. The hotel is a cash cow and they do not care about you or your day. Thankfully my family made it special because they certainly didn't. The wedding breakfast was low rate, I didn't eat any of it. Steak chewy, not asked how you like it cooked, I really could go on but I'm going to run out of characters. Neither the company I booked the wedding through, the hotel or the hotel chain are taking any responsibility, just taking Glen's word for it, and to make it worse he lies too! He should not be allowed to run a hotel, he does it badly. Please don't bother replying Glen as you will only lie!