After reading all the mixed reviews, I won't lie, I was not sure what to expect. The images on the site looked great so I stayed optimistic. We landed at Bergamo and got a coach transfer to Milan Centrale which was around €60. We had 2 large suitcases so got a private taxi to the hotel which was roughly €20. Be prepared to do lots of walking!! We checked in at 2pm and paid the local tax, and the staff were lovely, all bar one who was always a bit grumpy !! The staff were more than accommodating and welcomed us so well and one of the ladies gave my children a little Minions activity pack each which they loved. Breakfast was included in our package which I didn't realise- brilliant! The selection was good and I was impressed by how many alternative milks they had as well catering to those with intolerances/allergens ie a gluten free diet. (I would however recommend that the gluten free items be placed further away from the pastries and cakes to prevent cross contamination, as well as a separate toaster) Fresh juice was available everyday as well as a good selection of fruit salad, cakes, pastries and different kinds of teas. I would suggest a few more options for those that do not eat meat. Nonetheless the breakfast was great- especially the marble cake!! We had use of the pool and gym included. My children would stay in the pool all day if they could but it was great to cool down in as it is incredibly hot!! The gentleman at the desk suggested taking the 27 tram into the city centre, and this is just a short walk away from the hotel. It takes roughly 20 mins max to get to the centre and runs every 10 mins which is great. We purchased a travel card (3 day and 2 day separately) for €12 and €8 which covered bus, train, tram and metro. (These can be purchased at convenience stores or the metro station). Children also travel free on public transport as far as I know. The rooms were big enough for us and were tidy on arrival. We didn't need housekeeping everyday but the ladies who did come in did a fabulous job and didn't disrupt any of our items. These ladies were lovely and always smiled when we greeted them. We had air conditioning which was a god send as it was very hot during our visit- nearly 40°C!! WiFi is included but you have to get daily codes which was a bit annoying but the gentleman at the desk gave us enough to cover the last few days of our trip. The hotel was clean and tidy as well as smelling nice- I need to know what fragrance is used in the lobby!! The staff were great and I cannot thank them enough for all their help during our staff, they are a credit to the Novotel chain. I'm really sorry I didn't catch any names during our stay, but can gladly recommend this hotel to my friends and family! Arrivederci!!
Excellent
71 Reviews