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5 star

Sanctum Regent's Park
4.4/513 Reviews

Sanctum Regent's Park

London|1.27km from Halev Ltd
The booking and check-in was very smooth. The lobby is impressive with a 24-hour front desk service. We checked in late in the night and were very impressed with the generously size 3 bedroom apartment with four full bathrooms. Our family of four became six after two nights and five for the next few days. In the last four days we were only four people in this huge apartment. All was going well until the day… Our grandson came back from London Zoo with face paint which we later decided to remove before he went to bed. We used one of the towels (wetting it) and got the paint out. Agreed that 1/20th of the towel was stained which is typical but having done that several times back home, we knew it needed just one wash for the colour to get off the towels. My husband got a call a few hours later on the apartment phone, from one of the reception staff by the name of Mr. Krzysztof, telling him that there was blood on the towel and it was ruined. Several points to make here- when you assume something or go on heresay you always give the other accused party a chance to respond. My husband told him it was face paint but Mr. Krzysztof stood his ground also ignoring the black paint that was with the red paint (spider man theme ). Secondly, he did not ask how the guest was if he had seen “so much blood”. He could not be bothered and said we had to compensate for the towel! I went downstairs a little while later and had a conversation with him in a stern tone but never raising my voice. He refused to believe me so I asked to speak with the manager. He called the manager and told him that I was screaming in the lobby. The second staff at the front desk is proof to the fact that I did not raise my voice. Viola! The manager voiced the same words as Mr. Krzysztof and said it was blood! All based on what was told to them by housekeeping who did not speak a word of English. I told him that this was a insignificant cost to the company if at all the towel was ruined and he said it was not as they were “a small company” and could not absorb the cost. I didn’t know that there were many meanings to the term “small company”. It also meant that you had to go to front desk to get extra sheets, you are given only seven towels as that is the number of maximum guests allowed in the apartment of that size and no more (they actually made me go and check how many towels and hand towels I had and report back to them so they could decide if I could have more) and also, all the toiletries are just a starter kit as per the manager. You have to then use your own and nothing is replenished. There was one day that two towels were not replaced in one of the bathrooms and they refused to believe me that the towels were not replaced. What is it with these towels! The conversation ended with me asking them to wash the towel and see the outcome. A wet towel came back to me a little while later, with tiny smears of red still on them. I washed it in the apartment , completely back to its sh

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Top rated hotels in London

Searching for hotels near Halev Ltd? Compare room rates and reviews to find your ideal stay.
Sanctum Regent's Park
4.4/513 Reviews
The booking and check-in was very smooth. The lobby is impressive with a 24-hour front desk service. We checked in late in the night and were very impressed with the generously size 3 bedroom apartment with four full bathrooms. Our family of four became six after two nights and five for the next few days. In the last four days we were only four people in this huge apartment. All was going well until the day… Our grandson came back from London Zoo with face paint which we later decided to remove before he went to bed. We used one of the towels (wetting it) and got the paint out. Agreed that 1/20th of the towel was stained which is typical but having done that several times back home, we knew it needed just one wash for the colour to get off the towels. My husband got a call a few hours later on the apartment phone, from one of the reception staff by the name of Mr. Krzysztof, telling him that there was blood on the towel and it was ruined. Several points to make here- when you assume something or go on heresay you always give the other accused party a chance to respond. My husband told him it was face paint but Mr. Krzysztof stood his ground also ignoring the black paint that was with the red paint (spider man theme ). Secondly, he did not ask how the guest was if he had seen “so much blood”. He could not be bothered and said we had to compensate for the towel! I went downstairs a little while later and had a conversation with him in a stern tone but never raising my voice. He refused to believe me so I asked to speak with the manager. He called the manager and told him that I was screaming in the lobby. The second staff at the front desk is proof to the fact that I did not raise my voice. Viola! The manager voiced the same words as Mr. Krzysztof and said it was blood! All based on what was told to them by housekeeping who did not speak a word of English. I told him that this was a insignificant cost to the company if at all the towel was ruined and he said it was not as they were “a small company” and could not absorb the cost. I didn’t know that there were many meanings to the term “small company”. It also meant that you had to go to front desk to get extra sheets, you are given only seven towels as that is the number of maximum guests allowed in the apartment of that size and no more (they actually made me go and check how many towels and hand towels I had and report back to them so they could decide if I could have more) and also, all the toiletries are just a starter kit as per the manager. You have to then use your own and nothing is replenished. There was one day that two towels were not replaced in one of the bathrooms and they refused to believe me that the towels were not replaced. What is it with these towels! The conversation ended with me asking them to wash the towel and see the outcome. A wet towel came back to me a little while later, with tiny smears of red still on them. I washed it in the apartment , completely back to its sh
Palmers Lodge Swiss Cottage
4.1/579 Reviews
I was worried because it was a 28-person room, but it felt rather safe, the service was good, and I never had to wait for a shower! It's a bit far from the center of the city, but I think it's 10 minutes away by subway! The subway also comes every 1-2 minutes, so there was no inconvenience. The beds are soft and there are blackout curtains on each bed, so I slept soundly!
Best Western Swiss Cottage Hotel
3.9/5103 Reviews
This delightful hotel has outstanding decor. It was clearly the home of a very well to do family in Edwardian/Victorian times. The furniture and paintings give it a very special atmosphere. The service is both efficient and friendly.
London Marriott Hotel Regents Park
4.3/582 Reviews
The reception and lobby operate like a train station,lots of people arriving and leaving arround the clock.the lobby is small and crowded, so you can not simply sitting and enjoying the bar. Breakfast buffee is somewhat less crowded and there's fine verity of food. We got a suite on the 4th floor,a fine large room, with lots of furniture,but the storage places for clothes almost non existing. It is as if the closet,open one , is only planed for buissnessmen,who hang their suits! Not enough light above the mirror for a woman, to put some makeup. Bathroom good size but the door is not closing easily. The taxi/bolt sevice is awful.we had to wait for a cab 15 to 20 minutes, mayby the location is problematic, and walking to the nearest tube swiss cotage, took ne 12 minutes. The staff was very nice and helpfull!
Quality Hotel Hampstead
4.1/587 Reviews
Stayed for the second time, I feel very kind, my English is not very good, the service staff is very responsible. Breakfast is very generous, in addition to omelettes and toasts, it is full every day. Close to the subway station, easy to eat and supermarket nearby. There are also Chinese restaurants, and the taste is ok. I like to live here. The room is relatively comfortable, quiet and safe.
Sanctum Belsize Road
4.4/554 Reviews
Kilburn
Worst experience ever! Never thought this would happen when booking a 5 star appartement (€1000 for 4 nights) Booked for 3 people, 1 bedroom and the sofa couch for myself. First night slept horrible, the bed of the sofa couch is so thin you can feel the iron bedframe through the bed which hurts. I told the reception about it and the first thing they said: we never received complaints about this and we do not have another bed. To make it a bit more comfortable for myself I put the couch pillows on the floor and the bed on top of that. I had to try something. Still not the best however. The next day I went to the reception again to tell them I now sleep on the floor. Again the person told me they never heard anyone complain about the sofa couch before. (As if I like sleeping on the floor?) Of the bed was ok to sleep on I would not have slept on the floor obviously. She told me I could upgrade it to a 2 bedroom appartment but I had to pay for it. Really? I Just told you I sleep on the floor because the bed is not right and now you tell I have to pay for an upgrade. Unbelievable really! They would bring an extra topper to the room to lay in top of the bed, but this never happened. Would never come here again! (The appartement itself is very nice and the bed in the bedroom is also very good I got notified about)

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