The Devonshire Hotel London

The hotel Devonshire doesn’t even exist !! We turned up at the property and we had to check in to a hotel opposite . I asked for a vat receipt and I was told they can’t supply it ?? I asked to speak to a duty manager but the receptionist was very rude highlighting he has work there for 4 years and he was in charge !! I never stayed in a hotel where receipt was not supplied and following the attitude I received I wouldn’t certainly recommend the hotel to anyone .. poor service and certainly I would not give the hotel even 3 start

The portion of the property in which we stayed was inconvenient to access the room. Elevator was unavailable to our room. The only access was by means of a very narrow and steep staircase. The bathroom facilities were too small for convenience use in our room. The next time in London will look elsewhere for accommodations.

Lights didn't work properly in the room, and to sleep in darkness I had to remove my room card from the slot.

We booked the hotel under the name of The Devonshire Hotel but when we arrived at nos 1-2 Devonshire Terrace we could not find the reception because it was located across the road in the Park Grand hotel ! There was nothing , to indicate that the Devonshire was part of the Park Grand Hotel. and there was nothing outside nos 1-2 redirecting you across the road! We only found out when we went into the Park Grand to ask where the Devonshire Hotel was !! We wanted to book a cab to go out in the eve and I went over to reception ( we were staying across the road in the Devonshire part of the hotel ) but when I went to reception where 2 members of staff were on the desk, one was busy with a guest while the other person was busy on her computer ( and apparently eating something as she was chewing whilst using the computer ) She could see I was there but did not acknowledge my presence even to say " I'll be with you in a minute ". My husband meanwhile had managed to hail a cab outside so I didn't wait any longer. However I thought that this was very rude and bad customer service.

The service was impeccable. I arrived several hours early and was graciously able to check in. The staff was very friendly and offered a complimentary room upgrade. The room was exceptional and nicely appointed. As a solo traveler, I felt very safe and had a very refreshing stay.

We booked accomodation at The Devonshire for 5 nights. The first night we had booked to allow for early check-in after a long-haul flight (from Australia) where we arrived at 8am. I emailed the staff informing of our approximate arrival time with an explanation as to why we booked the extra night. When we arrived, staff did not have our room ready and were also going to charge more than the original price (we booked via ***********) for 4 nights. When we questioned staff (our reservation moved between 3 staff members) until 1 staff member informed us that check in was at the usual time of 2pm as we did not notify them of our arrival. We expressed that we had emailed (with the date/time and reason explaining why) which they didn’t argue as it seemed they realised we did in fact notify them. We said we were willing to pay for the 5 nights if our room would be available as we had heavy luggage and need shower/change after our flight. Staff seemed very disorganised and inexperienced. When we arrived in our room approximately 40-60 mins later, it was on the 6th floor with no elevator and did not at all appear to be what was depicted in the photos. A warning to other travellers, while it is conveniently located in London in a nice area it is overpriced, with small rooms and even smaller bathrooms.

For the money it was great. I will stay there again.